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ComplaintsforAll American Brush Removal, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am turning this in for my grandmother, *************************** where the service was provided at her home address of **************************** *********, ** *****. She had them come in for a tree removal service in August, which went good and told her they would return to remove the ***** at a later date. When she has not heard anything, she reached out and they showed up without response, unannounced while she was away at work. At the time I was also living with her and came home from work on September 10, 2022, to her downstairs door window broken, with mulch from grinding the tree ***** everywhere, not cleaned up, and also inside the basement where the window was broken. We called to complain and they told us that it was our fault due to having a rock in her yard, and he claims that the rock is what broke the window and "could have" broken his 20,000$ machine, that he could of charged her for. There was no rock around the door, inside or outside, just mulch that was everywhere from grinding of the *****. They did clean up the neighbors yard of mulch, but left her yard with a gigantic pile of mulch expecting her to clean it up. After reaching out, he claimed he would come back to replace the window in the door, also telling us it is not his fault. Two months have passed without word, and I reached out after moving and he told me the same as last time, that it was a rock and he will come by to replace the window in the door. After another month, in December, my uncle put a review on ****** stating everything, and once again, he showed up to her house unannounced and he threatened to *** my grandmother for telling lies on the internet. He took her door and replaced it with a showroom door from lowes at less value, that does not properly fit and leaks air. We only know this because it is where my grandmother works. He took her door that just needs the glass to be replaced. She asked my uncle to redact his review in fear of how the company would respond after exchanging the door.Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this company to trim some trees and to remove some brush from my property. I was quoted $450.00 from this company, which I paid in full. The company would show up and do some work then leave and would not return for some time. Now they are not returning at all and will not complete the work that they have been paid to do.Business response
11/02/2022
He didn't pay me to take care of his brush. I told him I would do it when I could get to it. I'm pretty busy right now.Customer response
11/03/2022
Complaint: ********
I am rejecting this response because: I paid for the brush removal on the first day service was performed. Two or three tree limbs were removed from trees and then the brush was to be cut. I was told the company would be back to cut the brush- - -all work was to be performed for $100.00. I paid $100.00 by check.
Sincerely,
****** *******Initial Complaint
08/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I was quoted $2500 for tree removal from my backyard that began on August 3rd. I was offered additional cutting of numerous limbs that were pointed out for an additional $500. I agreed to the additional service. Service wasn’t finished on August 3rd due to the weather. I was told that I would receive a call the next day to let me know when the crew would return. I didn’t hear anything. I made contact Aug 8th and Aug 10 about getting the job completed as everything was left a mess, including my neighbors property. They finished cutting the tree on Aug 11th. He said that he needed to go to the store to get a new piece of fence because they destroyed the old fence while trying to get the machine in the back yard. He asked that I pay him so that he could pay his crew and let them go since the fence was something that he would repair on his own. He was supposed to cut some additional branches from another tree that I paid an additional $500 for him to do, replace my fence and put down some grass seeds since he destroyed all grass that was present in the backyard and side yard. I attempted to contact the company several times and left voicemails and texts and was completely ignored. I requested that my mother call from her phone to see if they would answer. He answered very rudely and said What ******! I am at the ***. He proceeded to tell my mother that it’s just a $20 fence that he will get to. As of the date of this complaint, no calls have been returned nor has the fence been replaced or the additional limbs cut nor grass seeds laid. I would like a refund of the addition $500 that was paid to have additional limbs removed from my other tree so that I can pay someone else to have that completed, get my fence repaired and repair my damaged lawn.Business response
09/09/2022
We had to remove a portion of the consumers fence to get our equipment in to remove a tree. We will contact the consumer to schedule a time to reinstall the original fence post we removed.Customer response
09/10/2022
Complaint: ********
I am rejecting this response because:I have attempted to make contact with this business for a month to replace the fence. During this time, I have been completely ignored. When my mother called on my behalf, she was met with rudeness and still no one replaced the fence.
Sincerely,
****** ******Customer response
09/20/2022
No, this issue has not been resolved. The work has not been done, nor has a refund been issued.
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Contact Information
Hazelwood, MO 63042-1248
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.