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ComplaintsforHermann Motel
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Complaint Details
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Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I payed cash money to Hermann Mo. Motel on 8-8-21 for $222.30 My arrival date was 11-12-21 - 11-15-21 on my payed receipt. Upon arrival on 11-12-21 in room 104 i noticed that my bed coverings had many cigarette burn holes in them. Also my TV remote wasn't working I went to the Motel office to complain that the TV remote would not work and they gave me another remote to use and told me that if it didn't work they would move me to another room. I was exhausted even though the remote didn't work. The people staying in room 103 next to me stayed up all night partying and was making loud noises all nite long. I informed the Motel office on 11-13 to move me to another room cause i could not sleep. They moved me to room *** upon arrival of room *** i noticed alot of spiders and roaches in room *** i just needed some sleep so i tryed to sleep but the people in room 109 next to me were up very late and talking very loud, the walls are very thin between the rooms and i could actually hear a man talking on his cell phone to someone and i could hear the person taking back to the man on his cell phone. This place is the worst in every possible way! The rooms are filthy and disgusting how can this business continue to serve the general public. Stay away from this disgusting roach and spider infested filthy Motel in Hermann Missouri. I called the Motel office front desk on 11-15-21 at 5:00 pm and demanded a full refund and they told me that they do not give any refunds period! How can this buisness continue to operate and rip off it's customers with no remorse what's so ever! Someone needs to investigate this sham Motel business in Hermann Missouri period! Your saver and better off sleeping on the street in a card board box then sleeping in there infested filthy rooms!Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/25/21 my spouse and I rented a motel room for a wedding. After the wedding we returned to the room. My spouse used the bathroom and the toilet began pouring water from the tank all over the bathroom, flooding the bathroom floor. We were unable to use the toilet/bathroom because it would flood more water with use. There was no one available when we called the main motel number to report this, and no after hours number for emergencies. We had to leave the motel in the middle of the night and go to a family members home in the next town, since we had no working bathroom. We called the hotel in the morning and requested a refund for the $96 we spent on a room that was nonfunctional, and were told they would not give a refund.Business response
12/03/2021
Please provide dates of stay.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.