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Business ProfileforJohn Knox Village East
At-a-glance
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Business Details
- Location of This Business
- Higginsville, MO 64037
- BBB File Opened:
- 3/2/2022
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
see Attached document
Dear BBB,
We have tried continuously to resolve this matter with John Knox ViUage/***** **** ******, Higginsville, MO for over 100 days. We also have records of all our efforts to resolve this matter with emails and phone calls. We are writing to request your help to resolve this situation.
To put it frankly, we have continued to be given the run around by John Knox Village/***** **** ******.
Communication with John Knox Village/***** **** ****** has been poor and dishonest.
They do not return or accept our phone calis (**** *******). In addition, John Knox Village/****** **** ****** has made 3 illegal, unauthorized ACH from our mother's checking account. We calculate our mother is due an reimbursement of $5330.27.
We have tried with the best intention and efforts to resolve our mother's account with John nox Village/***** **** ******. However, we have found John Knox Village/***** **** ****** to be uncooperative. At the time of this letter, it has been 101 days since our mother has moved out and that we have tried to settle our mother's account with them. And it has been 19 days since John Knox Vilfage/***** ********* *******/Executive Director John Knox Village has tried to communicate with us as we have requested,
Also, we strongly disagree with the untimely request by John Knox Village/***** **** ****** for our mother to move out. Our mother, ***** ******, had lived in their assisted living for 76 days. With no pior discussion with family that there were challenges with our mother. she was told to move out in the next 30 "s. With this decision, John Knox Village/***** **** ****** keeps our mother's $58,000 entrance fee. e had lived at John Knox Village/***** **** ******, for 2 years and 11 months. Also, our mother has not had a challenges or complaints about behavior at her new home. What was John Knox Village /***** **** **** * doing to create these issues? If these issues were even truly happening? Also, the amount of medication th y were given our mother, drastically needed to be reduced since leaving the care at John Knox Village/***** *** ******* which makes us concerned for her care and health while she resided at John Knox Village/***** ** * ******.
We have given our best efforts to communicate with John Knox Village/***** **** ****** f r over 3 months to resolve our mother's account with John Knox Vittage/***** **** ******, They continue to dFregard a proper, professional accounting of our mother's account to resolve it. John Knox Village/***** ********** has made three illegal, unauthorized ACH, financial fraud, unprofessional, dishonesty, intentional negligence, major customer service failures, and poor accounting practices. We would appreciate your help to resolve these matters.
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**** *** *********** ****** ****
********* ** *************** ** ***** ************************
Can you help us, please? We would appreciate the opportunity to discuss and explain the details of this matter with you.
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