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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a product for 17 dollars and its been over a week stills pending shipping no reply to my emails. I'm going to report to ***** and the ********* I found them listed as a trusted vendor on. So far 0/10 dont recommend.Business response
03/11/2022
Hey, sorry for the slight delay in shipping. We usually ship 1x per week and your order took 10 days according to our record. We are a very small family operated business and my (the owner) partner is nearing the end of pregnancy currently which has made it more difficult to ship regularly. Most all orders are still shipping in 3-7 days, as we intend. But we've had a week or two where we fell slightly behind and your $17 order was part of one of the off weeks. Sorry for that.
We process 50+ orders a week and no one else has had the level of concern you have shown here. I'm sorry for the delay, but a BBB filling is an absurdly drastic response honestly.
We have shipped your order and need this to be dropped immediately so as to reflect our good business practices. Thank you.Attachments shows order info + tracking showing full delivery of goods is in the link below
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.