ComplaintsforPremier Homes Construction LLC

• Initial Complaint

  05/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  ***** ****** was our contractor on our house build, which was a mistake! He low balled estimates to get the job, “his estimates” were over $90,000 off. *****’s contract stated he would have the house completed in 8 months, we are on month 12 and it’s still not completed. This has caused us to lose our interest rate twice as we’re not able to close. Our house is 102 sqft larger than the contract agreement. ***** was given $17,300.19 from us to pay a well company/subcontractor (*** ****) for their work, he never paid them..and now they want to shut our well off when we have 3 kids. We paid *****, he didn’t pay them! ***** was tasked to paint our interior walls and there are dozens and dozens of paint runs and all the interior walls are 3 different shades. Not to mention he cracked our ceiling in 7 spots by over spraying with a paint sprayer, ***** didn’t even have the decency to call the drywall people to repair his mistakes. We will have to hire someone to fix all his mistakes. ***** would put other clients of his bills on our draw request and try to get us to pay them. ***** is absolutely the worst bookkeeper and has very poor organizational skills. Our bank where we have the construction deemed him as the worst they have seen when it comes to bookkeeping and organization. The bank literally is changing its construction loan process going forward due to his poor bookkeeping and organizational skills and failure to pay subcontractors when given the money, and failure to collect lien waivers. ***** was tasked to do finishing work on our house, we have cracked baseboards and door/window trim. Our subfloors pop from being laid improperly. ***** is dishonest, and unprofessional. He lacks integrity and has no regard for the families he’s done wrong. Poor quality of work, bad work ethic and time management. ***** can’t be trusted to pay subcontractors. Other families looking to build should stay away from Premier Homes Construction!

  Business response

  05/29/2023

  I appreciate the *******'s bringing these matters to our attention and apologize for any inconvenience or frustration any of the following has caused them.
  It has always been the intent of Premier Homes Construction [PHC] to complete the necessary work on their home to meet their satisfaction, but only once we are in  receipt of the full amount owed to PHC to date. The fact of the matter PHC was not given the opportunity to complete the work  DUE TO FAILURE OF PAYMENT. Premier Homes has not received ANY payment from the *******'s since JANUARY 20, 2023. They have  outstanding unpaid billings that exceeds $100,000.00 owed to PHC. They have NOT attempt to communicate with PHC on this or any other matters. other than filling this unjustified claim with the BBB. 
  Again PHC would like the opportunity resolve any and all of the *******'s concerns and complete the necessary work needed to close with their bank.
        "He low balled estimates to get the job, “his estimates” were over $90,000 off. "
  [RESPONSE] The client was provided a copy of  ALL sub contractors invoice expenses associated with the building of their home. This allowed them to know exactly the cost, with NO mark up {Only the agreed upon contractors fee of 10%}. A preliminary estimate had been provided to the client along with many various discussions that dating back in the end of 2021. since then the cost of all most every thing has greatly increased since then along with the various additional work  requested and added expenditures as the build was in progress.   
       "*****’s contract stated he would have the house completed in 8 months, we are on month 12 and it’s still not completed."
  {RESPONSE} Both delays with subs that  *******'s hired and PHC hired.
        "Our house is 102 sq ft larger than the contract agreement."
  {RESPONSE} NOT sure this statement is100% factual taking in consideration the variances in their measurements. Are the mentioned  measurements taken from the inside, [not accounting for the 4 sides brick} or outside diminutions accounting for the brick?   
        "***** was given $17,300.19 from us to pay a well company/subcontractor (*** ***l) for their work, he never paid them"
  [RESPONSE} To date PHC has paid over $45,000 out of pocket to various other sub contractors that have since preformed and completed work on *******'s home all of which are listed on the last draw sheet #6 that PHC has NOT been compensated for by the *******'s still to date. Once compensation is in receipt of PHC the funds owed to any and all remaining sub contractors  will be paid. And Lien Wavers will be submitted to the appropriate parties.
         "***** was tasked to paint our interior walls and there are dozens and dozens of paint runs and all the interior walls are 3 different shades."
  {RESPONSE} This is only part of the story, as it was not mentioned that the owner ******* ******* was also involved in the interior painting process. PHC has not been given the opportunity to resolve any issue with painting to date.
         "***** was tasked to do finishing work on our house, we have cracked baseboards and door/window trim. Our subfloors pop from being laid improperly." 
  {RESPONSE} It is and always has been the intent of PHC to reasonably complete any and all work to the *******'s satisfaction. The only request from PHC is to be paid for its previous and any  on going billings .
  
  Sincerely Premier Homes Construction
   

  Customer response

  06/10/2023

  “It has always been the intent of Premier Home Construction to complete the necessary work on their home to meet their satisfaction, but only once we are in receipt of the full amount owned to PCH to date.” 
  
  Per the agreed upon contract that PHC set forth “final payment will be due upon completion and final walk thru” not before. This was handwritten by ****** himself on the contract that was agreed upon before the start of the construction. We were not contractually obligated to release the final draw/payment to ****** until the work was complete per the stipulations of the contract.
  We believe we gave ****** every opportunity to finish the work during the agreed upon amount of time per the contract and then AN ADDITIOANL 110 working days after that until ******seemingly walked off the job by removing all his tools, removing the Premier Home Construction sign from our front yard that had been there for over a year and leaving at or around the date of April 20, 2023. This was after weeks of him insisting that we give him the final payment to which we said we would give upon completion of the home per the contract in place.
  We felt ****** was borderline harassing us about releasing the final draw. He repeatedly called us, and sent us text messageslike “I NEED TO COME GET THE FINAL PAYMENT TODAY! I ONLY HAVE PAINTING AND TRIM TO FINISH” at times in all capital letters. We communicated with ****** on several occasions the list of things that still needed to be completed. In our opinion, it seemed to us that ****** did notretain the information. He admitted in person to us that it was hard to keep up “with it all” from house to house during a sit-down meeting about budget overage. 
  We have paid everything asked of us up until the final payment. There have never been any issues with us replenishing funds for this construction project. 
  ****** did give invoices of expenses of the subcontractors after the services were already rendered, differences in the cost of services rendered vs the bid given were not discussed beforehand, therefore leaving us with no say on if we would have approved the extra costs. Furthermore, many of the invoices were, in our opinion, vague in their description of services rendered and materials provided. 
  We asked ****** several times to provide new or more descriptive invoices and those were never produced. This ties into the matter of the overall cost of the home. The contract set forth the estimated cost of our home to be $385,000. This amount was on the higher end per ****** understandably to account for inflation and unforeseen circumstances. We are not naive to think that $385,000 would be our ending number, however had we known that the final cost of our home would have been $485,000 we would never went forward with the project. We budgeted based on the estimate and relied on the estimate in planning our future financial obligations. We do not even have a finished basement for this amount. This is not, in our opinion, a half a million-dollar home. To say we are disappointed by the overages on this project is an understatement.
  The quotes ****** gave us were, in our opinion, entirely different from what the costs ended up being. We understand that things do become inflated, but in our opinion not to the extent they have been here. 
  We are aware of two other homes in our neighborhood built by ****** quite literally in our backyard, both with finished basements that, to the best of our knowledge, cost less per square foot to build than ours did. To the best of our knowledge, one house was built before ours with approximately 3200 finished square feet, our home has approximately 2066 finished square feet, and another home was built after ours has approximately 3000 finished square feet. To the best of our knowledge, both homes have $25,000 geothermal systems whileours does not. To the best of our knowledge, the first home was built when lumber costs were higher (15% or so)  than when we purchased lumber and started building. Again, to the best of our knowledge, that home still cost less per square foot to build than ours. 
  We acknowledge that we made changes during our build, but those changes would not, in our opinion, amount to $90,000 or more. For example, we poured an extra concrete walkway to a door which cost about $1,000 extra, we also put electric in a bathroom downstairs, along with a bathtub, and a toilet. ******stated during a meeting with us about the budget overage that the cost of doing the minimal unplanned bathroom work cost us an additional $18,000 and then a few minutes later said it cost us $14,000. Upon researching this after the fact, these items should, based on information we obtained, cost no more than $8,000 to do this work.
  We also acknowledge that there were probably some delays in the build due to subcontractors. However, based on our recollection of the construction process, our opinion is that those delays were mostly due to ******. There were weeks where nothing at all was worked on, to the point that we had to call the subcontractors ourselves to see what was going on, and to see if ****** had actually contacted them to start with. Throughout the entire building process we had to repeatedly contact ******to keep us informed on how the process was going, what was next, who needed to be contacted, what needed to be done, etc. At times our calls and texts were not answered for days to a week at a time. It is our recollection that ****** took several vacations during our build. 
  ****** always provided, in our view, inadequate excuses for the delays and new time frames and dates of completion. Thishappened several times during the build for, in our opinion, unreasonable amounts of time. ******* ******* did procure a few of the subcontractors for various parts of the home construction himself. When ******* did this, there was no issue at all for him, no delays or hiccups and he is not a contractor by trade. For all the trouble we wish we had done the contracting ourselves. 
  Our home being larger than the agreed upon contract square footage is accurate. We had it measured by three separate professionals who all agreed to insure the validity of this claim.
  ****** never told us that he allegedly paid $45,000 out of his own pocket for our home. We even had a sit-down meeting with him regarding how we were almost $100,000 over budget.****** was aware of this meeting beforehand as we asked him to sit down with us to discuss this matter. To this planned meeting ****** brought a stack of loose papers which in ouropinion appeared to be his filing system, no computer, just a stack of papers. At any rate, paying out of pocket was not in the contractual agreement and we would not have approved such a financial arrangement had ****** informed us before allegedly making payments to subcontractors. ****** has yet to produce evidence that he has paid $45,000 out of his own pocket for our build. He has been asked for this information several times.
  Regarding the $17,300.19 given to ****** to pay *** ****. We have verified documentation that ****** did not pay the ****, and we in fact had to pay for the **** AGAIN out of our pocket because the balance was outstanding. When we reached out to *** **** regarding the nonpayment initially, they stated generally that ****** had done this to them before and they would go after him for the money. After reaching back out to *** about a month later, *** informed **** generally that they had tried to collect from ****** and were unsuccessful and were told by ****** that *** should, go to their (the *******’s) bank and they’ll write you a check. Eventually wehad to pay B & H again to get the lien release to close with our bank for the loan. Our bank has written a statement stating that *** **** was paid twice at $17,300.19 each time. Where did this money go? ******* was told *** would no longer be accepting any more business from ****** after this. 
  Prior to this our carpet subcontractor had also expressed frustration with ****** regarding ******’s communication and delays which directly impeded upon the business. This led the owner of the carpet subcontractor to say, something along the lines of, “I’m going to have to have a serious talk with him about this!”
  At this point we, the *******s, have paid all the subcontractors ourselves with the help of our bank. Each subcontractor was reached out to and to our knowledge, not one of them stated that ****** had already paid them as ****** claimed in his reply. We have been presented with no evidence that we owe ******$45,000 for things he has “paid out of pocket.”
  ******* ******* helped with the painting to move the house along in order to try and move his family in as ****** promised before the baby arrived. ****** knew that we were expecting a baby as he was reminded many times by *******. ******* urged ****** to move things along. ******* painted two bedrooms and a hallway, all of which look fine. No paint runs, no differences in shading, not out of the lines, no issues at all. ******* would have liked to be at home with his pregnant wife during the last leg of her pregnancy and helping with the two other children, but instead had to take several weekends in a row away from his own family to paint.
  **** was in the home at **** ***** *** with her new baby by the end of February and made notes of what dates and times ****** said he would show up to complete work and didn’t or showed up late. To the best of ****’s recollection, at times,****** wouldn’t come back for days. There was at least one time where ****** did not show up for a week.  **** witnessed ****** show up at 10 am when he said he would be there at 8 or 9. On at least one occasion, ****** would sit in his truck outside of the property on his phone for 15 or 20 minutes and then come inside, work for approximately one hour and then leave for lunch for approximately 1-1.5 hours, come back and work approximately another 2 hours, leave, and then not be seen for extended periods of time.
  “It has always been the intent of PHC to reasonably complete any and all work to the *******’s satisfaction.” Several items that ****** worked on had to be touched up or fixed, from crooked doorknobs, to paint, to the baseboards. The work was in our opinion of poor quality and in our opinion, appeared rushed. The *******s finally took on the task of fixing what they believed were ******’s mistakes themselves instead of having to ask ****** to come fix it only to hear “I'll be there tomorrow” which would then turn into another long delay. This was a reoccurring theme throughout the building process.
  This has been the most unfortunate experience for us. The magnitude of frustration and wrongdoing cannot be expressed enough.

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