ComplaintsforM & M Disposal Inc
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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I have paid them on time to pick up my trash service. I pay 2 months in advance. They have not picked up my garbage since mid October. I have called several times and they said their trash truck broke down. They have yet to pick it up. They have also blocked my number from calling.Business response
11/22/2022
This customer is still picked up. We had a new driver in October. Her trash was picked up and we still are picking her up. Once a week on Mondays as of 11.21.22. She was only missed one time. We do not have a block on our phone, sorry, and she still is a customer.Customer response
11/28/2022
Complaint: ********
I am rejecting this response because:
My trash can sat out from Oct 31 - November 21. I stood in the street and blocked their drive thru. They finally stopped and they asked if it was my trash. I believe they should credit my account for the four weeks they didn't pick up the trash. I have paid for two months in advance.
Sincerely,
***** *****Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Wont answer phone when call. wont pick up my trash when its paid forBusiness response
10/06/2022
A new driver was on this customer's route. Her pick up was missed 9/28/22. Customer called in irate, unable to communicate effectively after explaining we would pick up the following week. Customer has once a week pick up. Customer called multiple times ****, **** and 10.3. Her next pick up was scheduled for **** her normal pick up day. Because customer acted irrationally and would not listen to reason or rational explanations, her account with our business has been cancelled. Customer has been issued a refund.Customer response
10/07/2022
Complaint: 18145486
I am rejecting this response because:
I was not being irrationally. I was listening to them but they were being rude to me. They hung up on me 2 times when all I was doing was asking a question. The first time I called when they said they missed me they told me they would pick up my trash on Thursday. Then no one showed up to pick up. They did not tell me it has to wait till the following week. I got no notice of cancellation. I did call them on Wednesday **** to see why they didnt pick up thats when they told me I was canceled and I was getting a refund then they hung up. Has of now I dont have check or money refunded by to my account.Customer response
10/17/2022
Yes I have received my refund. Thank you so much.*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.