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ComplaintsforGood Fellaz
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Complaint Details
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Initial Complaint
07/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I took my 1988 Mazda pickup to Goodfellaz in October, 2022 to have them restore it. They quoted me about 4200-6000 dollars to fix the truck. In December, after paying them over S10,000 dollars I asked them when my truck would be completed and how much more it would cost. I have an email from them that stated it would be done by the middle of January, 2023 at no more than 80 labor hours of $50.00 per hour or 44000 dollars. I inquired at end of January and again the third week of February after considerable more invested and was told another $2,000 and it would be ready March 1, 2023. I have emails from them stating these facts. However, March and April rolled by and after I paid $1000 of the agreed $2000 balance to finish, the business closed for over three weeks and when I finally got in touch with the owner, **** ****, he said he had "a $6,000 unpaid electrical bill and that it would be "several more weeks" before he would start on it again. I contacted my lawyer and he advised me to get my truck out of there before anything worse happened. It took me another two weeks to track down the owner and he was still not open and made arrangements for another person to meet my towing service and get the truck. Luckily, after all the lies and dishonesty, I got my truck back but it was not in good shape and not even near being completed. I have been lied to from the beginning and this fraudulent business should be held accountable. Since then, I have found out that they broke the back windshield, did not install the fuel line correctly, lost the turn signal blinkers, and purchased parts from another truck that they say I own, but I never signed any agreement to purchase the other truck and only found out about it when it showed up on an invoice after the fact. Not sure if the business has ever reopened as the last time I spoke with them the manager had left the firm and they were not open. I have requested a $6500 refund for overcharges beyond what I was told.Business response
07/20/2023
I thought I would just write to all three of you at once as the complaint is identical. I will also include the past correspondence to Mr. **** about this and ******* ****** via email. I am available for any questions regarding this. I am happy to elaborate however I will keep this as short as possible.Mr **** called us and said he had a Mazda pickup, he had painted and he needed the engine put back together, installed, and a few odds and ends. He was a disabled Veteran without much money and had great memories in the truck. I discounted our hourly rate for him by $30 per hour.What showed up was not as explained, the engine parts were not for that engine block. The truck was a partial shell. He had the truck painted as cheaply as possible; it was blotchy, over-sprayed with dents and no clear coat, and not put back together. I never asked what happened there but he never mentions in the letter we fixed the paint and clear coated it for him and that alone was thousands.His engine was unusable, that model is not a high-demand model. He does not tell you the engine was going to cost him thousands and the missing parts to the truck over ten thousand. That is without any labor. Because his truck needed so much, we agreed the most economical for him to buy a whole truck and disassemble that one to make a truck out of his. ( He never mentions that either).So what we had to do was get a truck, dismantle the truck, mesh parts, reconditioned parts, still disassemble, inspect, and new gaskets, were not savable to wait on new parts. Then install it all from the ground up and build his truck.I told Mr. **** we would finish his truck, but he for whatever reason chose not to. He still has refused to pick up the other truck and we have offered many olive branches as storage goes up every day. In 10 days it will be another month. From day one he has had a selective perception and we took off hours, gave discounted rates, and went out of our way to save him money.I am always available at ###-###-####Thank you****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.