ComplaintsforKeyco Pools
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Keyco in February and they now have 3/4 of our money ($61,000) leaving ** with a backyard disaster! The first issue was the grading of our yard according to their engineering plans. Our basement flooded after the pool was set, at which ****, the owner, took no fault for the large backfill piles left in our yard, creating a bowl to fill with water next to our basement window, knowing torrential rains were expected This caused 3 inches of rainwater to continually flood through our basement windows causing ** to have to replace drywall, carpet and furniture. Again, no responsibility or fault was taken by ****. The shallow end of our pool was placed 4-5 ft higher than our yard sat, creating an unexpected hill of rock off of the poolside. It was never disclosed to ** that there would be a bill created off of the shallow end of pool and that we would need a retraining wall installed by the company. The retaining wall was supposed to sit 2 feet off of the concrete decking - it starts at 2 ft and slopes in by 10 inches on one side and 4 inches in on the other side. It is very visually apparent and Keyco wants to only move the caps and not fix the wall. Additionally, they started pouring the concrete decking, it dried too fast and they only completed 1/4 of the job with crooked joints, splotches, uneven and harsh broom lines then walked away for the day with no communication. The owner will now not respond to text or calls. Our yard has been a trash can for the company and a death trap for the past 2 months. Our pool has been left open for anyone to walk in our yard and fall in. This company has false reviews and photos on their website and has no business installing pools but claiming to be #1 fiberglass pool installer in the ********* area.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.