Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

KC Complete Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for KC Complete Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

KC Complete Auto Service has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/18/23 I took my 2015  KC Complete Auto & Tire for a prepurchase vehicle inspection. I was told that the only thing it could use was a new battery. I agreed to having them replace the battery and the service was completed at the same day. A few days later I noticed the vehicle was not running smoothly and I decided to take it to another shop. That appt was 7/28/23, only 10 days after the diagnosis from KC Complete.I was advised then that i needed a new transmission. the vehicle was under a warranty period and the transmission was replaced with a $100 cost to me. On 2/12/24, there was another appt at Reed Buick GMC for the same vehicle because it was having issues turning over. Diagnosis was bad battery. I replaced the battery at Reed Buick GMC and i took the old battery in for a refund from the first shop. 2/12/24spoke with ***** ***** about the issue. He told me he would cut me a check for THE WHOLE AMOUNT of the invoice which was $297.78. He also signed a business card with his name on it and the amount promised as a sort of promise-to-pay agreement. I was told the check would be sent to the address on the invoice.
      On 2/22/24, I received the check from KC Complete. The check was short and not the full amount promised. The amount of the check was only $237.83, even though they not only messed up and gave me a bad battery but they also missed the bad transmission diagnosis which cost me time and money. Technically they owe me the rest of the check that they didn’t cut me ($59.95) and they also owe me the cost of the deductible of the warranty on the vehicle that I had to pay to repair the transmission. The reason they should have to pay me this amount is because I would not have had the vehicle long enough to have it repaired had the caught the bad transmission at the initial inspection.

      Business Response

      Date: 03/01/2024

      We have reached out via phone and left a message with no response. I am hoping to learn more about the experience before issuing a refund. Please return my call at your earliest convenience. Thank you. ******

    • Initial Complaint

      Date:08/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally took my car to the North KC location for a simple adjustment and/or rotation to address slight shaking on the highway which they took care of for $30. However, within 2 weeks the issue had returned. When I took the car back, I was handed an estimate for over $2k worth of work including a new set of tires - replacing the set that had less than 20k miles on them. I paid for the tire replacement which I thought was unnecessary because the tires hadn't been used much and there was no need for tire replacement 2 weeks before. The car has less than 60k miles on it and the tires I had were replaced in 2021 - and paid $200 less in Los Angeles! They wouldn't address the previous issue or why none of the $2k worth of repairs weren't discovered at that time.
      Then I took my car to my regular mechanic who said the car didn't need any additional repairs. KC Complete Auto tries to upsell unnecessary services and scam unsuspecting customers. I'm turning in this complaint because I think what they did is predatory and unethical.

      Business Response

      Date: 08/16/2023

      We stand behind our work, both completed and recommended. We would be appreciative of the opportunity to take a second inspection of the vehicle to confirm the findings from that day. We have another facility in Liberty, Mo if it is preferred not to return to the shop in the complaint. We can also facility picking the vehicle up. Please feel free to give us a call at 816-304-4475 if you prefer. Thanks  - *****

      Business Response

      Date: 08/18/2023

      We guarantee our service work and recommend repairs. Should there be any issues we will take all reasonable actions to remedy any concerns, including reimbursement. We believe it to be reasonable to allow to us complete our own due diligence reviewing the recommendations in an effort to resolve a compliant. 

      Customer Answer

      Date: 08/21/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because:

      only time will tell if my long trusted family mechanic is accurate vs your up selling incentivized employees - however your employees told me that I needed IMMEDIATE service on my car and over 1k highway miles later everything is fine without any service being done. 

      There is nothing that can be offered other than an apology and admitting that your employees upsell unnecessary services so future customers can be aware. 


      Regards,



      ******* *****

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle in to KC Complete Auto in Liberty, MO to have them look into my check engine light being on. They ran a diagnostic and told me what was wrong with it. Over the phone, a man named *** quoted me $435 for the diagnostic, an oil change, and the repairs to correct the check engine light problem. I agreed. When I took my vehicle back to have the repairs done, as I had to wait for the part to come in, *** told me the repairs alone would be over $400, not the including the oil change and diagnostic. When I asked him and the manager, *****, to honor the price I was quoted over the phone, they refused. I then told them I no longer wanted them to perform the repairs and I left. I took my vehicle to my ***** ******** **** and had them perform the repairs that KC Complete Auto said needed fixed in order to correct the check engine light. After Ford performed the repairs, the check engine light was still on. Therefore, the diagnostic performed by KC Complete Auto was incorrect. I called to ask for a refund for the diagnostic since I would now have to pay Ford for another one to fix the correct issue. I spoke to the manager, *****. He once again refused to refund my money and went as far as to say I must be hurting for the money since I was calling and asking for it back. His tone was very condescending and he said he could refund the money if he wanted to, but wouldn’t.

      Business Response

      Date: 10/05/2022

      We guarantee our repairs and/or services. Should there be an issue with workmanship or parts we make every effort to repair or replace at no cost to our customers. This includes offering refunds for services in question. We simply request the opportunity to inspect and confirm the issues of concern before proceeding with refunds. These followup inspections are also at no cost to our customers. Should we identify an error on our part a refund would be immediately provided after inspection. 

      Customer Answer

      Date: 10/09/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because:

      When I called to schedule an appointment for my vehicle, *****, the service advisor, said they didn’t have a technician available for a week. When I asked to speak to the manager’s supervisor, he told me he would not give me that information and then proceeded to tell me that he was going to “play dumb” as to whether or not he knew the name of the supervisor. Very poor customer service as they seemed to go out of their way to agitate an already upset and dissatisfied customer. 




      Regards,



      ******* ****

      Business Response

      Date: 10/18/2022

      Though expectations have been unreasonable, we still apologize we were unable to meet and exceed those expectations. At this time it appears all parties will be better served doing business elsewhere.  

    KC Complete Auto Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.