Business ProfileforBeacon Point Insurance Group

I have been paying premiums for insurance since 2012 with Beacon Point I have a car, a truck, a motorcycle, a home owners policy and a jewelry policy. My daughter is going back to school & moved in with us to save money & I called to ask if I should add her to my policy for her car or have her a separate policy since she has some things on her license & just got her driving privileges back. Since she lives in our home Beacon Point said just put her on your policy but she will be expensive. I did that in Nov. 2022. On March 31, 2023 the high winds blew my basketball goal into my car windshield. I called & was told I didn’t have coverage. I looked at my card & it expired 03/07/2023. I checked my app with ********* & it said Paid in Full. I finally spoke to someone at ********* on Monday & they said they did not renew & sent me a letter explaining on 1/22/23. I never received a letter. I finally spoke to Beacon Point & they said ********* did not renew because of my daughter’s driving history. I asked why they did not let me know before it expired. They said they were not notified. They continued to just say that Travers sent me 3 letters. I have not received a letter from ********* at all & ********* told me they sent 1 letter to me & Beacon Point. I feel like this is the first auto claim in over 10 years & what is the use of having an agent if they don’t stand by me. I have paid premiums for over a decade & now I have to rent a car & pay $1038. For my windshield. Plus it took many phone calls to even get an answer as to what happened. Plus, When I called Beacon Point originally & explained what happened they were silent on the phone for about 3 minutes. Did not say hang on, let me check, just silence. Then said “Let me have ****** call you back” that made me feel like they already knew. They should cover my rental & my windshield for sure. That would be the honest & right thing to do considering the thousands they have collected from me over the last decade.