Reviews

Review Details

• Review fromTaylor T

  Date: 05/23/2023

  2 stars

  Taylor T

  Date: 05/23/2023

  They were decent the 2 years I had them-which I paid for up front...well this year I decided not to renew because I don't have much grass anyways & wanted to focus on fixing my lawn. Well I did get a text/email from them stating that they were coming out which I thought was weird but I was on the phone with my ********* said she had just set up an appointment with ******** regularly will get texts about her stuff when we have the same services. Even when I called after they did come to my house they said "oh you have already paid for ** this year up front" when I was calling off my number which proves there is an issue in their system & this wasn't the first time this has happened. Well when I talked to them I explained I didn't want the service didn't pay for ********* said I was on an auto renewal I asked if I could get a copy of the **************** did send a UNSIGNED copy & said I verbally consented over the phone to which I replied asking if they record there calls to which I got no answer to my question. Well today I get an email threatening to pursue legal action against me over $80. Would love to hear from the owner here on why I am being required to pay for something I didn't request. To top it off last year I did pay my gate was locked more than half the ******** didn't call them & request they come back (which they do offer) so they made plenty of extra money off of me last year to be sending threatening messages over $80.

  Sam's Turf Care

  Date: 05/24/2023

  Each year our program/services renews from year to year and application to application unless we are notified. This has been in place since you became a client in April of 2021. This is stated on all estimates, renewal letters that each customer is sent every year. We also sent an email at the beginning of the *********** stating that services were starting as well as notifying you the day before a technician would be at your property via voicemail, text message and email with no response prior to the application being applied to your property . We apologize you are dissatisfied in any way but diligently tried to notify you but did not receive response.

• Review fromken a

  Date: 07/03/2022

  1 star
  Paid up front for service with credit card over phone in 2020, came home one day in March 2021 and there's a **** in my door. I call them and they tell me it's in their contract that they will continue service until you cancel. I never got a call, letter or e-mail letting me know when they were going to treat my lawn or more importantly that there was going to be an increase in price. They just came out and did it and assumed I would just pay for it after I already paid another company to treat my lawn. I'm surprised my grass isn't dead after being treated twice. They could e-mail to tell me that they're going to send my **** to collections and mess my credit up after I talked to one of their reps in March and she told me to disregard **** but they couldn't e-mail me to tell me when they were going to treat my grass so I could cancel. This company is a joke and like I told them I will never do business with them and every one in my family, my friends and co-workers will know how they do business. I'm a UAW Auto Worker with over 27 years of seniority and am in contact with over **** people through union meetings, UAW websites etc. I will make it a point to let be known not to do business with sam's turf care.