ComplaintsforLandmark Dodge Chrysler Jeep Ram

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was in a hit and run accident the day before Cinco de Mayo my vehicle was totaled out. I decided to go to Landmark Jeep hoping to get a nice reliable vehicle for my children and myself. Originally in the first visit I test drove a Black Jeep renegade which I put 800 dollars down & drove for about a week waiting for them to finalize paperwork, that friday I was told the bank did not approve me for that truck. I was very upset & demanded my money back but due to the fact I want to build credit to provide a better lifestyle and have already purchased multiple others from buy here pay here’s I let them convince me to trust them they put me in a blue Dodge Journey 2017 & asked for 1200 more down within a week. they next Friday I came with 750 they accepted it & put me in a gray Dodge Journey 2018 with an agreement to come back with the rest asap . that someone traded in the day before, it made a very loud knocking sound which they agreed to check out the day after it broke down! The Journey broke down on me within a week! They towed it and promised a solution, here we are 3 weeks later and I’ve been in a loaner Renegade their trying to tell me I hit a deer which I know for sure was not the case, even told me to call & file a claim as if i would ever take blame for something i didn’t do! **** also kept pressuring me to call Chrysler Capital & tell them the car is driving fine & finalize the deal knowing that my car was not in my possession! On top of the fact when the bank called to do my interview they claimed that I put down 1700 when I gave 1960 so I had to go in and demand my money back! This experience has been absolutely devastating

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On October 5th I purchased a truck and after driving it 90 miles total by the next day the head gasket blew. I called the dealership and they had me tow it to them for another 600.00. Once they looked at it they stated that they "did not want to screw me over" and would fix it for another 1900.00 but that they did not have to because it was sold as is. I chose to have someone else fix the issue and paid 1700.00 to them. After one day the head gasket blew again after 10 miles. The shop that then looked at it stated that due to head gasket sealant being put in the vehicle in order to sell it that the whole engine was now blown and will cost 15,000.00 more to get it running. At the time of purchase I was given an inspection done by there master mechanic. I am a small business owner and this was to be a work truck for my company. I now have no work truck, no savings and have had to miss work and jobs due to dealing with this issue.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The service center has had my Jeep since early May 2023 and can't fix it. They misdiagnosed it, couldn’t find my warrant because they didn’t put my VIN in the system. GSM ***** won’t purchase the Jeep from me unless I purchase a new vehicle from him. GSM **** ******* won't talk to me or return my calls. I have paid over $1000 for a rental car and can’t get an answer as to when my vehicle will be fixed even.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Drop off date: 9/06/22 Pick up date: 12/22/22 4 MONTHS LATER. Didn’t provide me w/ loaner or rental or any option. Was originally told that it’s usually 3-5 weeks for a turnaround on vehicle being serviced. I had extended warranty that dealership struggled to work with, several wks of supposedly going back & forth on phone, before adjuster was able to look at vehicle, when again, I was originally told 48 to 72 hours. Throughout the process I had the service technician tell me on the phone that they were going to put my truck back together, because they were done working with the warranty company. Ended up having to speak to the manager to get the ball rolling once again. Very frustrating! During the 16 weeks my truck was in the shop I lost a lot of wages, & lost my job in the process, since I didn’t have any transportation. Not the issue. During the time my truck was in the shop, there were several repairs performed, one of which was the rear main seal needed to be replaced due to leaking oil. Just under a month ago I noticed I was leaking oil again & just the other day I had a considerable larger amount that leaked out. Repairs totaled over $7000 paid to dealership. When I picked my truck up I had a pair of $200 sunglasses that were STOLEN which I had filed a police report for, since they wanted to act like jerks and tell me to leave since I was upset for bringing that to their attention. What I need done is a resolution so my truck can be fixed and not leak! I also have an issue with taking my vehicle back to this dealership. Not professionals at all. Regardless, this needs resolved.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday, May 12, 2023, My husband, ***** and i had 3 vehicles we researched online, & we spoke with used card salesperson ******* about the 3. We agreed to come back Saturday, May 13, and test drive the SUV we were most interested in. She had proposed a specific amount for purchase, $47,500this was after a bit of back & forth as she would have to “check with the sales manager” we settled on the price, had checkbook in hand with title of our trade-in, and mgr basically pulled the rug out from under ******* and us. he wanted to add $500 to the price, or give us $500 less for our trade-in. we said no, of course, and he berated us for losing an SUV over $500. felt sorry for *******, as she treated us very well. We found a better SUV for much less$$ at another dealership. We will not encourage others to bother with landmark dodge on ****** **

  Business response

  05/24/2023

  I would like clarification. Based on reading what is allowed and what is not allowed on your website this does not seem like it qualifies as a complaint but more as a review? They were not miss treated, there was no fraud, there’s no desire for help from the BBB, can you help elaborate.

  
  

  This sounds like a long winded review for “I wanted more money for my trade-in, and I wanted to pay less money for their vehicle but we did not make a deal”

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from Landmark Dodge on 7/23/22 and from the moment I began business with this company I have had nothing but trouble. In the beginning it was with the title taking WELL over a month to get to me, and then them giving me the run around telling me "We're not sure what the hold up is but we're working on it" and then during all of this of course without a title I couldn't get my car legally registered so I had to have temp tags. Temp tags obviously only last one month, being as I didn't have my title in time I was then given dealer plates. The dealer plates they gave me wound up registered to a stolen car involved in an armed robbery so the police then showed up to my home questioning me and where I got the plates. When the officers called landmark in front of me to let them know that they (the officers) could have pulled me over at gunpoint if I was caught driving with said plates. To that Landmark said "oops sorry come get new plates." and nothing more after being quite rude and sarcastic with the officers (***** ******* from Landmark specifically). Once I finally received my title the registration was triple what they told me it would be. Then barely a month or two later I'm driving my car with less than 70 thousand miles and the engine blows. We get it towed up there and let them know exactly what happened, they let me know that warranty should cover and that they'll "get to it as soon as they can" after calling almost daily for updates FOR ALMOST A MONTH, nothing more than a breakdown and inspection was done because "their hands were tied with the warranty company". after all of this its discovered that since its a *** warranty it needs to be fixed with *** people. *** sends them specific instructions on what they need to do before sending my car over, and they ignore it. Due to that *** has let me know that they have now cost me potentially ten thousand dollars in repairs, because they are negligent and have no care or respect for their clients.

  Business response

  01/28/2023

  We have reached out to and spoken with the customer to resolve the issue. There was some
  additional clarification needed to specify the obligation of the service contract coverage that was
  purchased from our dealership and the extended warranty offered by *** for their known engine
  issues. After speaking with the customer and the *** store in Independence, they have clarified
  that the customers vehicle is covered and that our dealership had done nothing wrong to
  negatively impact the customers extended manufacturer's warranty from ***. I have advised the
  customer to reach out to me directly with any questions or concerns moving forward. Customer
  is in a complimentary loaner vehicle for the duration of her vehicle repair. Finally, to address
  desired settlement, *** will be held fully financially responsible for their engine and we will work
  with the customer to ensure that they complete the job!

• Initial Complaint

  12/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In hindsight, there were many red flags I ignored. On 7.28.22, I went to Landmark Jeep seeking to purchasing a vehicle, no help, a salesman from across the street at Landmark Dodge helped. I let them run my credit to get an idea where it was. I was initially told by my salesman that I only had to put down $100 to order the vehicle I wanted, but he came back to say the sales manager said I had to pay $500; no big deal I figured I would get it back once I got my vehicle in 6-8 weeks. On 8.1.22, I had to go back into the dealership due to “certain things I wanted” I had to change my vehicle choice, it turned out to be cheaper. When I received an email from Jeep on 10.4.22/10.5.22 telling me my order was received & in their production queue, I was very disappointed & confused. I immediately called & spoke with the "**" about my issues. He assured me that everything was still good my vehicle was still scheduled to come in October, had VIN-this and that. Another email-11.9.22 letting me know my vehicle has started the assembly process and would arrive at the dealership around 12.15.22. Very irritated at this point and the blatant lies being told, I went in person to speak with the “**” again, all the assurance. Finally, 17 weeks later, a new salesman, a collection reappearing as new causing a financing issue. I was told again I paid too much to place order. Once I get to finance, I was told my interest was going to be 10%+ with an $850-$900 payment. When I informed them, I could not afford this at this time - I was told to borrow, see if someone can help me with my payment & try refinancing in 6 months. I was firm with my decision, so was then told (feeling ashamed & blamed) I forfeited my $500. I will not risk giving them my paid in full vehicle, not being able to pay my car payment (that is due in January 2023) and have no car to get back and forth. When I stated how long the process took from what I was told, the blame was put on the manufacturer of course.

  Business response

  01/06/2023

   TO WHOM IT MAY CONCERN:
  To recap my understanding of your complaint: You ordered a vehicle, it arrived, you did not like
  your payments and you chose to not purchase the vehicle.
  You built a vehicle with a salesperson that was a very unique and unusual color combination.
  Numbers for purchasing were presented to you with a value for our vehicle, yours and an
  estimate of the monthly payments. Your signed offer to purchase the vehicle was based on the
  value difference figure versus the monthly payment. When we accepted your offer you signed a
  deposit acknowledgement stating the deposit amount and procedures. Please stop by anytime
  and I can provide you with the documentation that you signed to.

  Customer response

  01/19/2023

  I am rejecting this response because: I did order a vehicle on 8.1.22, and was told it would arrive in 6-8 weeks. By providing that information, I was expecting to receive that vehicle by the last week of September or early October. When that did not happen, no one reached out from the dealership to provide any type of information. At this point, the contract with me was broken, and I figured some form of incentive should have been offered. Instead it took me contacting the sales manager to get an update, and was told lies (I would still be getting it in October). I knew what I could afford and never planned on making such large payments. I had money to put down, unfortunately it took 17 weeks for that vehicle to arrive, and an unforeseeable situation arose that hindered my finances. ******* *****

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The reason why I am here: I was charge more for the purchase of the car. First Agreement: $9,465+$2,395+$199+$5+$6= $12,070 Second Agreement: $10,800+$199+$5+$6= $11,010 -$1,500=$9,510 The final price of the vehicle was more than what I agreed, a price difference of $1,335. The Finance Manager wanted to charge me $2,395 for a Service Contract that I did not want, in the First Agreement. In the Second Agreement the Finance Manager over charged me for the price of the vehicle, $1,335. The Second Agreement is what I agreed to but I did not realize that he had over charged for the price of the vehicle. The $1,500 is the Down payment for the vehicle. I felt pressured to give the money for the down payment.

  Business response

  08/26/2022

  please see attachment for response

  BBB Complaint Response:
  Customer agreed to purchase the vehicle for a sales price of $10,800 + $5 temp tag fee + $6
  lien fee + $199 administration fee = $11,010
  After the customer had agreed to purchase the car for that value they were offered an optional
  extended service contract for an additional fee of $2,395. To meet the financial payment
  constraints stated by the customer the sales manager had agreed to reduce the price of the
  vehicle by $1,335 to a sales price of ($9,465 + $5 temp tag + $6 lien fee) when purchased in
  conjunction with the service contract.
  After 3 days the customer returned and said they would not like to purchase the extended
  service contract and now would like to purchase the car for only ($9,465 + $5 temp tag + $6 lien
  fee). Although we do not have a return policy and the signed contract states there is no cooling
  off period we offered the customer (2) options. Option #1 Return the vehicle and $0 expense to
  them, we would not charge any fee and they could walk away and purchase another vehicle.
  Option #2 remove the extended service contract and purchase the vehicle at the agreed upon
  price of ($10,800 + $5 temp tag fee + $6 lien fee). Customer opted for option (2).
  Based on the guidelines from the lending institution, they were not approved for the full amount
  of the loan necessary to purchase the vehicle which meant that the downpayment was required.
  We reiterated several times that there was an option to walk away completely or proceed and
  the choice was solely theirs.
  We once again will give the option to return the vehicle by the date of 08/30/2022 with $0 fees
  associated and their down payment will be fully refunded.
  

  Customer response

  09/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:

  I agreed to the original purchase price of $9,465 and was approved by the Creditor at the time.  I returned later during the 15 day period given to cancel the service contract that was added to the purchase as  I had attempted earlier to explain I did not want the vehicle service contract and was told that it could be removed while keeping the same sales price. After that the salesman still changed the contract to alter the price back to $10,800 with a down payment of $1,500. I believe the contract was incorrectly changed.
  
  Regards,
  
  ****** ******

• Initial Complaint

  05/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i bought a 2020 didge charger from the business and they wont return my calls about the account. a guy named **** ******* damaged my car on purpose.

  Business response

  05/20/2022

  This letter is in response to correspondence received from your office regarding the abovereferenced complaint.
  Mr. ***** did purchase a 2020 Dodge Charger WT from us in Dec. 2020. We have had no communication with him and show no service inquiries/history on his car. His vehicle comes with a factory warranty that, most likely, will cover any mechanical issues he may be experiencing. Please ask Mr. ***** to contact me directly at ************ to arrange for us to assist him.
  Thank you for your interest in this matter.
  

  
  

• Initial Complaint

  05/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On April 15th (Thursday), my wife had seen a 2019 Chrysler Pacifica Limited (with the S package) on the ******** site as well as on the website for Landmark CJDR in Independence, MO for $41,988. When the salesman, *****, had written estimated monthly payments/terms he did so with the sale price at $45,688. After she had informed ***** that she saw the price lower online ***** explained they (Landmark CJDR), would post vehicles for sale at lower prices after someone started the buying process as their way of doing a "bait and switch" style "marketing tactic" to gain most customers. The GM, ******, overheard my wife talking to ***** and the subject of their convo, and he informed my wife that the reason the price is listed for less online was due to another GM, and the other company the dealership utilizes, making a mistake on the price due to an error on the others' part and the price was for $45,688, not $41,988. The GM told my wife to return the following day so he could have the van prepped and ready for her to use from Friday til Tuesday evening, when I could complete the purchase. Prior to picking up the van the next day my wife confirmed she was right then reached out to ***** to explain that she would only proceed if they would honor the online price. ***** had "resolved" that issue , and wanted to continue the purchase that following Tuesday that night. My wife voiced her displeasure with ******, the GM lying to her and she was wanting to just continue car shopping elsewhere. ***** promised my wife he was able to do the online price amount and they agreed to proceed. On April 19th I completed the paperwork. 6 days later the van broke down in our garage and the "extended warranty we purchased "wasn't able to locate a service provider nearby and they keep her in limbo all night. When we got the sale completed she read the finance contract to find that over $8,000 in additional "fees" were added to the price as well as several other charges were added in

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩