Business ProfileforKasten Masonry Sales Inc

I bought a gas fireplace insert in 2021, it was on back order for months. I finally got it March 25, 2022 at the end of the season, it was not used at all until November 2022 through February 2023. In November of 2023 I changed all batteries, lite the pilot, made sure the burner came on, manually and with the remote. A few weeks later I woke up in the middle of the night, the fireplace was on and the house was very hot, even though the remote was turned off and the manual switch was off. The only way I could get it to go off was to turn the unit back to pilot. Haven’t been able to get the unit to come back on. I called ****** they said they didn’t service them, they gave me a number to call for technical service, with Hearth and Home Technologies when I called the number, they told me ****** was responsible. When I called ****** again, they once again gave me the same number I had already called to Hearth and Home. The lady that answered the phone told me that ****** was responsible, that the number they gave me was for dealers only. I then called ****** again and ask them to swap out this unit since it has so many problems and is still under warranty and has only been used one season. From the time the unit was installed when the fan came on, it would only run a second, go off, come back on several times before it would come on and stay on. They have determined the regulator is malfunctioning and the sensor is possibly going out on the fan. It is going to cost me another $494 to have the warranted parts put on including mileage, which is ridiculous for a unit that has barely been used. I’ve had to use 3 electric space heaters trying to supplement my heat just to try to stay warm in these single digit temperature, because my fireplace doesn’t work. I am a senior citizen living on Social Security and spending another $494 on a poorly built fireplace is difficult.