ComplaintsforCentral Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a loan with this company that I took out in 2021 for a Harley ******** motorcycle. On 12/14/23, I traded in the motorcycle for another one. The payoff was signed for by Central Bank in ***********, ** on 1/2/24. It was signed for by **************** at Central Bank. Somehow the payment got lost. The ***** tracking number was ************. We had to resend another payoff and they received it on 2/7/24. This affected my credit because it was reported to the credit bureau that I didn't make my payment. I lost 150 points on my credit report. I disputed it with Experian and they told me it was correct and would not be changed.Business response
03/20/2024
See attached response.Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opened a checking account # ending in **** back in January on a special that Central Bank has going on where after having two more direct deposits with a cumulative $250 within the first 90 days. I went in to the local branch in downtown Branson, Mo the first of April to inquire as to when I could expect the deposit and the teller told me "the 26th of April" it would go into the account. I phoned the toll free number at 10am the morning of the 26th and was given a different story as to when the $300 would actually be put into my account. When a bank lies to you it not only ruins the value of the customer service but it also raises questions as to how stable that bank actually is and makes me wonder if I in fact made a mistake in what bank I chose to transfer my funds fro North Dakota to and if I should actually stay with that bank.Business response
05/03/2023
Central Bank
*** ******* ********* **** ** *****
May 3, 2023
Better Business Bureau
*** * ******** *** **** ** ***** ** ***** *** ********* *** ********
To Whom It May Concern-
The following is in response to a complaint submitted to the Better Business Bureau and received by The Central Trust Bank on April 27, 2023. This complaint is regarding a new checking account promotional offer.
Central Bank provides disclosures to customers for any promotional offers. The website referenced in the complaint lists the disclosures related to that specific promotional offer. In addition, Truth in Savings Bonus disclosures are provided at account opening. The disclosure states the bonus will be deposited into the checking account within 15 business days after account 1) meets all requirements and 2) has been open for 90 days. The customer was taken care of within those disclosed timeframes.
We are sorry for any miscommunication the customer experienced. If there are further questions or concerns, please feel free to contact me.Thank you,
Sincerely,
****** ****** ****** ********** ******* *****************************Initial Complaint
11/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am struggling financially like so many people in the ** now. Central Bank has charged me ***** in overdraft charges in the last 2 weeks for **** in bank services fees. I contacted them 11/16/22 the customer service line and they would not take either off. How can someone pay that amount of money when they did not have the **** x 2 times to pay service fees. I have asked them to close my account but will not until those service fees are paid and I will keep getting them. I need my account closed and do not have the money to pay the service fees. ********************* account ******. Central Bank ******************************************************. Last 4 SS# ****.Business response
12/09/2022
Central Bank ************ style="font-size: *******px; font-family: sans-serif;">238 Madison ************ style="font-size: *******px; font-family: sans-serif;">*****************************
December 8, 2022
************ style="font-size: *******px; font-family: sans-serif;">Better Business Bureau************ style="font-size: *******px; font-family: sans-serif;">
211 ********** Ste **** ************ style="font-size: *******px; font-family: sans-serif;">************************
************ style="font-size: *******px; font-family: sans-serif;">RE: Complaint ID************ style="font-size: *******px; font-family: sans-serif;">- ******** ************ style="font-size: *******px; font-family: sans-serif;">
To Whom It May Concern************ style="font-size: *******px; font-family: sans-serif;">- ************ style="font-size: *******px; font-family: sans-serif;">
The following is in response to a complaint submitted to the Better Business Bureau and received by ************ style="font-size: *******px; font-family: sans-serif;">The Central ********** on ************ style="font-size: *******px; font-family: sans-serif;">December 2, 2022. ************ style="font-size: *******px; font-family: sans-serif;">This complaint concerned frustrations ************ style="font-size: *******px; font-family: sans-serif;">over fees received************ style="font-size: *******px; font-family: sans-serif;">. ************ style="font-size: *******px; font-family: sans-serif;">We communicated directly with the customer ************ style="font-size: *********; font-family: sans-serif;">on ************ style="font-size: *******px; font-family: sans-serif;">December 6, ************ style="font-size: *******px; font-family: sans-serif;">2022,************ style="font-size: *******px; font-family: sans-serif;"> regarding the issue************ style="font-size: *******px; font-family: sans-serif;">. The issue has ************ style="font-size: *******px; font-family: sans-serif;">been resolved and customer ************ style="font-size: *********; font-family: sans-serif;">has opted to keep ************ style="font-size: *******px; font-family: sans-serif;">the************ style="font-size: *******px; font-family: sans-serif;"> account open.************ style="font-size: *******px; font-family: sans-serif;">If there are further questions or concerns, please feel free to contact me. ************ style="font-size: *******px; font-family: sans-serif;">
Thank you, ************ style="font-size: 16px; font-family: serif;">
Sincerely,
************ style="font-size: 16px; font-family: serif;">************************************* style="font-size: 16px; font-family: serif;">
Retail Compliance Manager
Customer response
12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
03/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company wastes consumers' time by sending targeted promotional offers and not honoring them as well as charging credit cards for accounts that they end up canceling/terminating. As well, now I have a new account listed on my CHEX reporting system and I've wasted XX amount of time setting up a new checking account, saving's account, two phone calls, and was recommended to "contact your credit card company". No. (1) Honor the $400 promotional offer (2) remove the inquiry on my CHEX report (3) Take my name and address removed from any and all future "targeted" mailers since this company wastes people's time and won't honor a targeted mailer. YOU REACHED OUT TO ME, not the other way around.Business response
03/21/2022
Central Bank
*** ******* ********* **** ** *****
March 21, 2022
Better Business Bureau
**** * **** ** ****** **** ** *****
RE: Complaint ID- ********
To Whom It May Concern-
The following is in response to a complaint submitted to the Better Business Bureau and received by The
Central Trust Bank on March 8, 2022. This complaint concerned frustrations experienced with a closed
Checking Account at Central Bank of the Midwest.
The promotional offer was for new checking account customers only. This individual was ineligible for
the promotional offer. We have noted to no longer include this individual on any future mailings. We
consider this issue to be resolved.
If there are further questions or concerns, please feel free to contact me.
Thank you,
***** ***** ****** ********** ******* *************************** ***** ******** *** *****
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.