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ComplaintsforAccudata Credit Systems
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The business violated the Fair Debt Collection Practices Act (FDCPA).In December 2021, ********************** (Brookside Apartment Complex in ******** **) turned over an outstanding balance from move-out damages. My roommate got these damages removed as they were false. Once turned over to collections, I, the consumer, was never contacted by Accudata Credit Systems which is a direct violation of the ****** The collections agency never provided validations of the debt to I, the consumer. I was unaware of the debt for 14 months, and only discovered the debt by pulling a credit report before starting my first job. Once I identified the debt, I immediately paid the debt of $281.25 to the Apartment Complex, payment receipt attached, on February 20, 2023. I would like this removed from my credit report as the agency directly violated my rights as a consumer. I recently started a dispute with Experian, they updated the negative accounts payment history. The account is marked paid/closed. Due to the violation of rights, this should be completed removed. The debt was paid directly to the creditor never the collections agency.Business response
03/20/2024
Please see attachment for business's response.Customer response
03/20/2024
This issue has been resolved.Initial Complaint
09/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with E LOCUST LLC. I do not have a contract with ACCUDATA CREDIT SYSTEM. They did not provide me with the original contract as I requested.Business response
10/05/2023
Attached is the response sent to the Better Business Bureau on September 29, 2023, via US ************** concerning Complaint **********. This has not been returned as undeliverable as of today, October 5, 2023. I am providing this response as I have received a 2nd written communication from the BBB as well as a message left with our office today.Business response
10/06/2023
This is in response to *************************** consumer complaint filed with the Better Business Bureau.
Accudata ********** Services is a third party debt collection agency, which does not own or purchase debts, but represents our client's accounts based on a contract agreement.
************** has not been in communication with our agency. We have attempted to reach ************** but the written communication was returned by the US ************** with no forwarding address on file. As ************** has provided an updated address with his complaint to the BBB, our records have been updated. Within this complaint response, please find a copy of the Lease Agreement as well as the Move Out Statement and Mail Return Copy. The account status is now updated as Account Disputed by Consumer.
We would like to find a resolution to this matter and would appreciate any recommendation you find would resolve ****************** complaint and bring closure to this investigation.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.