ComplaintsforPlumb Magic
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Complaint Details
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Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a company that came to the house to snake our plumbing line and got the snake stuck. They told me to find another company to come and get it out because they were backed up for a month. I hired this company to do that work for a bid of $3500; which they received by personal check on August 16th. They came and they made the situation worse. They could not remove the snake in the sewer line. They had to find the sewer line and where the snake was. They came a day or so later, and said they would go through the back yard. A backhoe came (for 8 hours) and dug up the back yard. They sent their snake in to take the first snake out. They unsuccessful in getting it out. They put the dirt back and left a pipe sticking up in my backyard. They told me that would have to go through my basement; to clean out the laundry room. They haven't been back since. When I spoke to the office they said they would get back with me. I've called several times and when I finally got info from them, they said they would give me a $400 credit. (They had used up already the $3500 I had paid.) Now they are saying they are going to charge me more for a job they messed up. And in messing it up, it is a far bigger job. Now the job is going to involve replacing drywall and black mold. They have not told me what the total costs will be.Business response
09/28/2021
We set an appointment with ***, however, she ended up cancelling with us, so we're awaiting a response from her, in order to determine what she needs from us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.