ComplaintsforJoplin Transmission & Auto Center

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2023 I left my car at Joplin Transmission. I was contacted by them about replacing my transmission in my vehicle. I gave verbal permission to fix the transmission. The transmission was repaired and payment was made. I drove the vehicle home and knew something was very wrong. I called Joplin transmission and they towed the vehicle back to Joplin. They then said the vehicle needed to be reprogrammed at the Toyota dealership; stating they had failed to do that before I picked it up. SO back to Joplin transmission with the vehicle. When completed I went back to pick up the vehicle and was advised I owed more money. I reluctantly paid this reprogramming and tow fee. Drove the vehicle home and nothing had changed. The vehicle was not fixed at all. Back to Joplin transmission a third time. I was told they would file a claim with everything would be covered under warranty. A new transmission was ordered from Toyota. The new transmission was on back order for quite some time. Finally the vehicle was repaired and I received a call from Joplin transmission stating that the vehicle was repaired HOWEVER I owed a 1,200.00 labor bill. After being told numerous times that everything was covered since the first transmission was faulty and needed to be replaced. I am officially filing a complaint about this bill. I was not at any point and time notified of any labor bill associated with this new transmission. I spoke with Tabitha from Joplin transmission about the bill and I would contact a lawyer and she said "Have fun with that" I do not feel I should be responsible for this bill. I was not notified and the reason Tabitha gave me was she did not hear or she misunderstood what the warranty paid for. At what point did she not hear them? What did she misunderstand? Again, I was never notified of this labor bill until the repair was finished. My receipts say "all repairs." First labor ticket says less than 1,200.00 Why the increase? ***** *******

  Business response

  08/09/2023

  This consumer requested additional work from the dealership without our knowledge.  We didn't get any information on warranty terms.  We ended up sending a bill to the Toyota dealership in Joplin for the transmission labor (they provided us with a new transmission)  and programming, towing, diagnostic.  The dealership paid the bill, but said they would no longer do business with us.  The consumer did not allow us to get to the bottom of the problem with Toyota. Toyota provided the part.  Toyota refused labor warranty.  If the customer had allowed us to get to the bottom of the issue, the labor warranty would have been covered.  To our knowledge, the consumer has not paid out anything (she picked up the car from the dealer) so we will not be compensating the consumer.

  Customer response

  08/09/2023

  Complaint: ********
  
  I am rejecting this response because: the issue was resolved by Toyota.  
  
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible customer service #1! Not only the lady behind the counter but the owner himself. Went in for repairs, came out with $1400 in additional repairs needed due to the "mistake" their tech made. Not only did they cause the issue but when questioned first thing if they had severed wiring when putting the repairs together, it was denied. Two additional days after completing transmission repairs they had to try and solve the all of the sudden power steering issue that was even acknowledged by the lady behind the counter as not being an issue when it came in. They were unable to identify the issue...or they just didn't want to admit they caused the issue. Shorted out the power steering causing a whole new rack having to be put in the car. When we became knowledgeable of the situation and confronted them they refused to make anything right. They weren't given the chance to fix it they stated. Yes, they had two days to figure out the issue they caused. They were unable to find it. Lady behind the counter even stated they were clueless and couldn't fix it. We picked up the car and drove it directly down the street 1/4 mile and discovered it needed a new rack. It was not until they were in doing the repairs that it was discovered that the whole cause was that the wiring had been severed by the battery tray causing it to short out the power steering when original repairs were made. They didn't authorize the repairs to be made they argue. I own the car and when it came to light that they caused it...why in my right mind would I allow them to fix it? I asked for them to make it right, they refused to reimburse for repairs. I asked for even just the parts to be reimbursed and I would suck up the labor charges. Again refused. That being said. I am the customer, having every right to be angry. They are a business establishment with no morals nor professionalism. I could not even say my peace without them constantly interrupting or the manager making ridiculous statements.

  Business response

  08/29/2022

  Customer removed their vehicle from our business and indicated that they would not allow us to work on the vehicle. Customer apparently took vehicle to a nearby shop and said that the issue was diagnosed almost immediately. We were never allowed to witness this 'finding' and certainly did not authorize 'repairs' to be performed on our behalf. After 'repairs' were made, customer then notified us and wanted to be compensated. Customer then came into our place of business and became very confrontational with our manager and myself, while we had customers in our waiting room and while conducting business on the phone. Customer threatened us with an attorney and social media backlash. Customer finished encounter with verbal obscenities and with an obscene gesture.

  We employ ASE certified technicians at our business. We were diagnosing potential wiring issues when the customer demanded the vehicle to be released. They indicated that they were not going to spend any more money on the vehicle and that we would not be allowed to continue working on it. We never refused to look at the customer's issue. We weren't given a chance to inspect the diagnosis (by a competitor), which if it did indicate that somehow, we were at fault, we would have gladly taken care of it. I am disappointed that another shop would do the repair without notifying us of the issue and/or authorization. In 20 our years we have never, nor would we ever do a warranty repair of another shop without prior authorization. I'm sorry, but these actions are concerning and potentially unethical.

  Any warranty work has to be done by our staff, any repairs or work performed without authorization voids any remaining warranty. This is standard industry protocol.

  Customer response

  08/30/2022

  Complaint: ********
  
  I am rejecting this response because:it was not warranty work. It was the shop not finding what their techs did wrong. I own the car. My choice to take it elsewhere but proven the timeframe, it is apparent there techs messed up. Office manager more than once confirmed it didn't have a power steering problem coming in. Her words "mysteriously has a power steering issue now." They lack the info of how they fueled the fire by ganging up and being rude and hateful which is highly UNPROFESSIONAL!! They wouldn't allow me to talk only attack me cause I wanted compensation from their incompetent staff.

   

  
  
  
  Sincerely,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩