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            Business ProfileMidland Cremation Society

            Cremation

            Contact Information

            1515 W 10th St Ste B

            Joplin, MO 64801-3900

            Visit Website
            (417) 659-9600

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1515 W 10th St Ste B, Joplin, MO 64801-3900
            BBB File Opened:
            3/17/2015
            Years in Business:
            16
            Business Started:
            6/12/2008
            Business Started Locally:
            6/12/2008
            Type of Entity:
            Sole Proprietorship
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On the morning of October 5, 2021, Midland Cremation Society picked up my mother’s body from the Freeman hospital. On the 6 th of October I met with them to arrange for my mothers cremation. Payment was made for the service at this time. They said they would call me when they received the death certificate and her creaminess were ready for pick up. The death certificate was issued on October 25 th. They never called me. I have called them three separate times and as of today, December 6, 2021 my mothers remains are still not ready for pick up.
            Read More

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Julie R

            07/02/2024

            They gave me someone else's ashes and when I called the *************** manager to inform of the mistake, she was unapologetic. And stated that I was at fault for not checking the name on the box. I was grieving as she handed me the box. She should have been more professional and double checked every thing before leaving the room where the Urns of our oved ones are kept before bringing him out to present to me to begin with. I should have never had this experience as a fresh widow. When I brought the incorrect ashes back, she (BOM) continued to be unapologetic about the situation which in turn makes me wonder if I actually have my husband's ashes in an urn with just his name on the box now. I spent over an hour grieving and crying over another man's ashes before realizing the mistake. This is unacceptable and should never have happened, let alone tolerated.

            Midland Cremation Society Response

            07/08/2024

            This was an honest mistake by our office manager whom has worked for Midland Cremation Society for many years. She was apologetic and sent ***** a personal apology. ***** did sign the release and did not notice the error either. Truly an honest mistake and we offered a sincere apology.
            Read 1 More Customer Review

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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