Business ProfileforRoof Master's Remodeling Inc.

In October 2021, Roofmasters was hired by the previous owners of my house to replace the roof, gutters, window screens, and some siding that had all been damaged by hail. They completed the majority of the work including the roof and gutters before we closed on the house and the window screens shortly after. We’ve had a horrible experience trying to get them to finish fixing the damaged siding. First, in November 2021, they removed two pieces of siding from the house, saying they needed those to get a color and texture match for the new siding. After several weeks, I hadn’t heard from them, so I reached out to see what was taking so long. They responded that they weren’t able to find siding that matched the texture of our old siding. Over the next couple months, every time I’d reach out for an update, I’d get the same answer, that they were working on it and would get it resolved soon. I asked them to come and put the two pieces of siding back on my house, so that the house wouldn’t be exposed to the snow and rain. They came back about a week later and replaced one of the pieces, but not the other. I contacted them asking why they didn’t put both pieces back and they said that they had changed project managers and couldn’t find the second piece. Over the next several months, I continued to follow up with them asking for updates on the siding. In August, 2022 they completely quit responding to my attempts to contact them for an update. Finally, in November 2022, over a year after they started the project and 3 months without any update, I found the correct siding at a local hardware store. I sent them an email saying that I had found the siding, in case they wanted to finish the job. After the email received no response, I purchased the siding and installed it myself. Since they were paid for this job as part of an insurance claim, but never completed it, I don’t know what recourse I have (if any).