Business ProfileforHome Pro

On 12/8/23 we made a trip to the HomePro office to meet with **** face-to-face. At this time, we expressed concerns regarding previous pool installs with other companies and that it made us a bit "gun shy". We were assured that it would not be our experience. A contract was drawn up and negotiated and signed. At that time, we put down 50% of the total. Pool was delivered, HOURS later than expected and with no communication. Again, check was written for the next installment. On 4/17/24, received a phone call for next installment. Per contract, that check would be written when crew and equipment were onsite. Neither were the case. During the conversation with **** and ******, we were told that the crew would be onsite FIRST thing in the morning for a full day install. 4/18/24 was pool set day. We had everything in place and ready. Electrician and crane with operator were onsite, and the water truck was on standby. Crew arrived around 11:00am, with no communication, and left before 5pm. Parts were missing and had to be overnighted. Concrete was scheduled for Monday, had to be rescheduled. **** stated they would be back on 4/22 to finish. Received phone call on 4/22, around 9am, that installers would not be back onsite. Electrician and water truck had both been set up for that day. 4/23 ****** and one guy showed up to finish. Arrived around 11am. ****** called ******* early evening and stated that he was done and needed a check. We stated that we would not be sending a check until we heard from ****. *** then called to try to "fix" the situation. Kept saying "per the contract". **** called. He just wanted us to be happy that in 2 days we had a pool. The lack of professionalism, the manner in which we were spoken to and how we have been treated, as the customer, is appalling. Our pool is almost 2 inches unlevel, has not been backfilled. ******'s suggestion is to tile around the edge. This is unacceptable. **** is aware and has yet to reach out to provide a solution.