Business ProfileforFreeman Health System

On 7/7/2023 we took my son, *************************, to Freeman ************* ********* to be treated for ear pain. After a quick consultation, he was was diagnosed with an ear infection and prescribed ear drops. While we were there, the staff checked our health insurance with ********** Blue Shield and told us that the appointment would cost $92, which is the same as we've paid in previous visits to this urgent care facility. We paid that amount in person on the day of service. A little over a month later, we received a bill from Freeman stating that we owed an additional $222.04, bringing our total to $314.04. I immediately called and spoke with someone in the billing department to find out why we were being charged an amount that was so much different than what was quoted when we were there. The person I spoke with agreed that it was strange and said she would submit it for additional review. Since then, I've never received any explanation for the discrepancy, and continue to receive bills for the visit every month. My Explanation of Benefits from my insurance provider lists the line item for the visit as "Medical Emergency Room" instead of urgent care, which leads me to believe that the visit was mistakenly coded incorrectly. I have called, left voicemails, and sent email messages to Freeman asking for an update or explanation, but have not received one. I request that they either: (1) correct the billing mistake and charge the original amount we were quoted; or (2) provide a detailed written explanation of the reason for the change to the billing amount. The billing account number is ************.