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ComplaintsforMcDonald's
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 05/20/2022, my family patronized the McDonald's restaurant at *******************************. We used the drive thru.We decided on this restaurant due to an advertisement on the McDonald's app this business partners with. The app advertised $1 large fries. The employee speaking to us at the drive-thru intercom finalized my order before I was done, so my order did not appear on the digital screen. I told the employee I wanted a large fry and that I am using the app, and gave her the 4 digit code the app instructed me to use. The employee said "okay, pull to the second window". After getting to the second window and paying, I notice on my receipt I was not charged for a fry, and I received no fry with my order. When I brought this to the attention of the employee, she said the code is now timed out and cannot be used. She told me that if I wanted a large fry, I would now have to pay $4.29, more than four times the amount in the advertisement in the app. I told her I already gave her my code several minutes earlier over the intercom and she said "okay, pull to the second window." She absolutely refused to charge my card again unless it was for $4.29. I was baited to this location for a price multiple times under what the business attempted to charge me, and it was through no fault of my own. It is false advertisement and bait and switch. I contacted the owners of the franchise, **** and *********************************, through their email at ***************************** on that night, 05/24/2022. As of filing this complaint, I have had no response.I am hoping the BBB can help put and end to such a business practice by this franchise. Regards,*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.