Complaintsfor4 States Windows and More, LLC
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I, *******************, entered into a contractual agreement with ***************************** on July 12, 2021. This agreement was to install a window and complete associated finish work in my home at **********************************************************. As of January 5, 2022, the account has been paid in full. The breakdown of work that was to be completed is as follows, with a total amount of $2015: $535 one (1) 3 Lite Slider window $800 written in ink as cut int, frame in, finish ************ $55 one (1) ************************* $195 three (3) custom exterior trim, facing color white $45 one (1) metal, vinyl, fin or steel removal $135 three (3) install interior stops $50 one (1) Disposal $200 written in ink as electrical switch relocate Upon inspection of the work done, ***************************** has not adhered to the contractual agreement. The following work remains undone: -Wall above and on both sides of the window has not been textured. -Drywall mud was applied in excess, causing cracking on **************** of electrical switch plate to lie flush on wall. -Reapplication of tile was not completed. -Window pane on the left side does not have a locking mechanism. -Window pane on the left side does not lie flush with the middle pane, causing a draft. -Wood interior frame was installed unevenly, resulting in large gaps. The following attempts were made at contacting ***************************** to have the job completed via texts and phone calls. The last day a worker was physically present at our home was on January 3, 2022.- Calls attempted Early February (date unknown)- Text messages on February 15, 2022, March 1, 2022, & March 3, 2022, 3pm.A certified letter was mailed on March 14, 2022 via **** with tracking number **** **** **** **** **** that has been refused by *****************************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.