ComplaintsforAuto Stop Shoppe
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had taken my car in on 4/29/24 and had been a regular customer since 2018, and the owner Tom, passed away, in Jan. 2024. My car’s temperature gauge was running high and made an appointment, and was told they only added anti-freeze, and was charged $33.48 for parts and labor. I drove 1.5 miles and immediately returned, because the gauge was still showing as high. I then was told I needed a water pump, thermostat, timing belt, timing belt component, anti-freeze, tax on parts and labor, for a total of $810.37. I left the car there for them to perform the work, 2-days later. If they thought I needed a water pump, etc…all of the anti-freeze would have to be drained, so the next day I requested a refund of the $33.48, and was denied. I then was contacted by a friend, who is mechanically inclined, and was telling him about my car issues and he asked, well, did they find any leaks and stated that if it was not leaking, then I would not need a water pump. I then looked at the receipt, which said “no leaks found and fans are working.” Normally, if Tom thought that a test drive was needed to determine the problem, he would of did so, without a request. However, when I did request such, that was denied. The next day I removed the car from the shop and bought a thermostat at the suggestion of my friend from **** **** for $14.99 + tax and took it to another repair shop, that only charged $200.00 for the labor to install the thermostat and they were able to use the old thermostat gasket, which would have just cost $4.29. NOTICE: Auto Stop Shoppe was to charge $39.01.for the thermostat. So, the thermostat purchased, and labor then came to about $216.00, when Auto Stop Shoppe wanted to charge $810.37 for parts and labor that was not needed. Since the thermostat was installed, I’ve had no problems. Auto Stop Shoppe has misrepresented what the true problems were and the cost of parts. If they did this to me, then one can believe this has happened to many others.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.