ComplaintsforRevline Motors, LLC

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/15/2021 I, ***** ******, went to this shop to get a Tune for my PRL Air Intake Race MAF Cobra for my 2016 Honda Civic EX-T Coupe. The business name is: Revline Motors, LLC located at **** * **** ** ****** ***** ** ***** with the phone number: ************  However, I had a horrible experience for wasting time and money. The owner charged me $350 for a tune that was out of date causing a lot of error codes and issues in the dashboard of my vehicle as a consequence of that I have to take it to the Honda Dealership to reprogram the software which cost me additional $146.34. This Revline Motors sold me something out of date and without any type of warranty or refund from his product or "license" as how they call it. I contacted Hondata and this shop provided a false statement of the PRL needed a custom tuning when they never mentioned this at the time of the transaction causing Hondata to reject my request for a refund. I want the refund of the full amount of $496.34+taxes for this inconvenience and unnecessary waste of my finance. This shop needs to be under investigation not just for selling a software that is out to date but for not providing any type of warranty for whatever they sell to the customers which is illegal.

  Business response

  12/15/2021

  We have received the complaint ID #******** on 12/14/2021 from Mr. ****** about his experience with us starting on
  10/14/2021.
  From the letter that was delivered to us, Mr. *******’ statement is only partial of the actual experience from the
  beginning of the performed service to the last visit that he had with us.
  The initial contact was made at 9:00am CST on 10/14/21 to us by phone before scheduling his appointment with us. The
  phone conversation lasted about 6 minutes in total time. Within this conversation, Mr. ****** stated that he purchased
  an intake system from an online retailer and was told that the vehicle only needed a reflash in order for the vehicle to
  have the “Check Engine” light turned off. I explained the difference between what he was asking for, a FlashPro unit
  along with actual tuning. We went over pricing for all service and scheduling options. Pricing provided to Mr. ******:
  Hondata Dealer Reflash: $385, Hondata FlashPro $690, Custom dyno tuning with either option starting at $550.
  We further mentioned that with the Hondata Dealer Reflash service, the customer would want to have the dealership
  confirm that all software is up to date as any updates needed from here on Honda will overwrite the Hondata Reflash off
  of the customers engine computer. Customer proceeded to let us know that the dealer stated they confirmed all
  software was up to date on the vehicle and the dealer he made the purchase from only needed to be reflashed in order
  to remove the “Check Engine” light.
  Before providing any services when Mr. ****** arrived at our shop, we went over the options again to confirm that he
  would like us to move forward with the options that we have provided. We then gave Mr. ****** the option for
  diagnostics before proceeding with the Hondata Reflash and did warn him that the Hondata Reflash may or may not
  solve this particular issue. Customer then proceeded to give us the authorization to perform the Hondata Reflash. After
  a Hondata Relash is performed, it does need to go through driving cycles in order to relearn the vehicles parameters.
  After the Hondata Reflash was performed, Mr. ****** paid $350 for the service after asking for a discount as he is a
  Public Service Officer and left the shop. He then called us at 2:21PM CST stating the lights are back on the vehicle. We
  scheduled another appointment in order for us to go through and diagnose the actual cause of the lights illuminating on
  the dash. When Mr. ****** came in for the appointment, during this process of diagnostics, we realized that Hondata
  released an update for their software so it took time to download and reinstall the new update on our computer and our
  Dealer Reflash Unit. With any electronics like this, there are constant updates to improve its operation and added
  options (just like an update for your phone or computer).
  In order to figure out if it was an issue with the vehicle, an issue with the intake system and/or an issue with the
  Hondata Reflash, we then requested Mr. ****** to reinstall the factory intake system and have the vehicle brought back
  to us for even further diagnostics. He took the vehicle home, installed the factory intake system and brought it back to
  us the same afternoon. We spent additional time diagnosing the vehicle along with flashing the ECU back to factory
  settings in order for us to continue with the diagnostics.
  
  We came to the conclusion that the Honda Factory updates do not match between the Engine and the Transmission. We
  advised the customer to go back to Honda and have them update both to match the software versions.
  In response to Mr. *******’ statements:
  “The owner charged me for a $350 tune that was out of date causing a lot of error codes and issues in the dashboard of
  my vehicle as a consequesnce of that I have to take it to the Honda Dealership to reprogram the software which cost me
  addiional $146.34. This Revline Motors sold me something out of date and without any type of warranty or refund from
  his product or “license” as how they call it”
  -Customer confirmed that Honda stated the vehicle was up to date of software before the Hondata Reflash was
  performed. The Hondata Reflash can not back date a flash as it does not have the ability to. Customer understood the
  options presented to him before any of the services was rendered and provided.
  “I contacted Hondata and this shop provided a false staement of the PRL needed a custom tuning when they never
  mentioned this at the time of the transaction causing Hondata to reject my request for a refund.”
  -Our response to Hondata when they reached out to us with the customer complaint: “Customer came in on 10/14 for a
  reflash. From the beginning, we have been up front with this customer. Customer called us initially after he installed the
  Cobra intake on his vehicle and had a check engine light on along with the "Check Emissions" on his dash. I let him know
  that a dealer flash is not going to fix his issue beforehand as we did not diagnose any issues that the vehicle may have.
  We also provided pros and cons between a dealer flash and a Flashpro unit along with all costs with these options.
  Customer insisted that we just flash his vehicle and see what happens as he did not want to purchase a flashpro unit. I
  flashed his ECU and the Check Engine Light along with the Check Emissions light was still illuminated.” We did not
  provide any “false” statements as per our conversation before, during and after the service we provided.
  “I want a refund of the full amount of $496.34 + taxes for this invonvenience and unnecessary was of my finance. This
  shop needs to be under investigation not just for selling a software that is out of date but for not providing any type of
  warranty for whatever they sell to the customer which is illegal.”
  -We operate an honest repair shop and provide services with the highest integrity. We have been upfront with the
  customer before, during and after the the services he requested in which we have provided. The customer states we
  have done something illegal which is not correct in his words. The services we provided went above and beyond in terms
  of monitary cost and time we spent and did not charge Mr. ****** for that with coming to the conclusion that the vehicle
  needed software updating.
  We have attempted to reach out to the customer on December 14th, 2021 at 12:49PM and Mr. ****** did not answer so
  we left a message on his voicemail. At this time, we are declining his request for a refund as we have provided the
  services he at his request even with the information and options given to him before services were approved .
  If any additional information is needed, please reach out to us.
  
  _________________________________________________ DATE: December 14th, 2021
  **** ******
  Revline Motors

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