ComplaintsforRosales Auto Sales
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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a 2004 Toyota 4Runner from this business on Sept 20, 2023. I had my roommate go with me to check the vehicle over before purchase. There was no evidence of anything other than normal wear and tear for the age of the vehicle. I made the purchase and everything was put in my name. Within the first week of ownership, I heard a noise on the right front side that continued to worsen and get louder. I took it to a mechanic to have it looked at and was told that the vehicle should never have been sold because it was not safe to take on the road due to frame determination that was so bad part of the frame didn't even attach to the vehicle in one spot. I was informed that there was no way this vehicle could pass a safety inspection. I called and spoke with the man that sold me the vehicle. He became very agitated and aggressive. He told me he would not refund the money, even though I am still within my 30 days of purchase. He even said he refused to speak with me unless my roommate was present. I explained that the vehicle is mine. Everything is in my name. I don't know what to do at this point. I can't drive this vehicle to and from work, which was the sole reason for purchasing. I can't tag and title it when it isn't safe to drive on the road. None of the paperwork looks legit on their end. The title isn't in their name. Nothing is adding up. Please advise me on what I can do to resolve this issue. I just want to be refunded what I paid and give them the vehicle back...they can part it out if they choose. Please help.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.