ComplaintsforKansas City Royals Baseball Club

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My name is ***** ******** and I am writing in regards to a "Potential Private Retirement Benefit Information" letter I received from the Social Security Admin on behalf of my late husband ******* ********* I believe starting in early January 2024 I contacted a female (do not recall her name) at the #************. She needed to talk with a manager and get back to me. Never did. Two weeks later I contacted her again and after several attempts she called back but still had no idea what to do. She requested I text her a copy of the letter which I did on Feb 28, 2024. Text messages attached. No response so I contacted her a month later on March 27, 2024 without response. I called and left messages several more times with no response. The last message I left which was about two weeks ago was "I can not understand why you will not respond to me, please call me" As of today May 2, 2024 I have not heard from her. I am reaching out for someone from the organization to contact me and discuss the letter sent to me. I deserve response. ***** *******r

• Initial Complaint

  04/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called the Royals on 4/5/22 to purchase original game day physical tickets (sample PIC attached), not electronic, to their home opener on 4/7/22. I needed the physical tickets mailed to me, as I was not planning to attend the game myself, yet I wanted actual tickets as I run a business selling collectables and felt the tickets could be resold as a collectable. I was put in contact with ***** Belvin and was told this was an unusual request (even though it's standard practice for other MLB teams), but they were going to have a meeting regarding how to get me tickets and he would get back to me. ***** called me the next day and told me they could sell me 20 physical game day tickets. I gave ***** my credit card information and was charged $500.00 for the 20 tickets. ***** then asked for my mailing address which I provided him so that the Royals could mail me my 20 physical game day tickets. On 4/14/2022, I contacted ***** to ask him where my tickets were as I had not yet received them in the mail. ***** told me an e-mail link was sent to me to purchase the "Commemorative" tickets; which would also be at an additional cost of $20 per ticket. I told ***** I didn't want "Commemorative" tickets and that all of our e-mails and Royals recorded phone calls, and the money I had already been charged was for physical game day tickets. ***** had a manager **** ***** ******** contact me. **** was very disrespectful and told me the $500 charge was for 20 electronic tickets for me to go to the game and they never promised me physical tickets. I then reiterated they knew I wasn't going to the game, and wanted the physical tickets as collectibles. I reiterated I could have bought 1 electronic ticket for $25 and then purchased as many "commemorative" tickets as I wanted and would not have spent $500 on physical game day tickets. **** told me to bad and that they were not going to refund me my money nor get me the physical game day tickets that we previously agreed upon.

  Business response

  05/31/2022

  The bottom line is that only commemorative tickets – and not “physical game day tickets” – were made available for our Opening Day game on April 7. 2022.
  
   
  
  Although the Royals provided the customer access to 20 tickets through an email link, we are willing to fully refund the $500 price of the tickets purchased by Mr. ******
  
   
  
  Thank you.

  Customer response

  05/31/2022

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because it does not meet my satisfaction of a response. There are physical game day tickets, they do exist, they are on secondary markets. There are hundreds of them on there. I believe that is a lie. There are photographs over social media of them as well. ***** **** even signed some of them. Also, I was given zero apology and I was not responded to in a timely manner. Lastly, your employee that I spoke about in the complaint was quite honestly the worst customer service I have ever dealt with, blaming the customer, telling the customer they "felt duped and taken advantage of." How did I take advantage of you? You took my money and kept it. From what I can see, it is no shock that the Kansas City Royals had their worst opening day attendance since 1995 with the way they treat their paying customers. 

  
  ******** ****** *****

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