ComplaintsforByEgreis

• Initial Complaint

  12/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Don't buy from this company. If you have an issue, you have to email and it takes 1-2 days for a response. Even if they email you and you respond back, they won't respond to the next evening. I emailed them right back,no response until 24hrs later. How can you communicate efficiently? But that's what happens when you shop with an unaccredited business. They will take your money for a pre-order for something you never receive that way they can keep your money for a store credit, for items you don't want. Ordered a dress in September and now we're in December and still no dress. No eta on when it will be completed. I asked for a refund because the dress isn't on the site and here we are getting closer to the end of the year and still no dress. Some of the merchandise is cheap looking and not sized correctly. You'd probably do better with Shein or Fashion nova. Which I don't, but you get the idea. Stay away!

  Business response

  12/14/2022

  This client emailed in on Saturday December 10th. We do have a 1-2 business day response time as we are a small team and when we have an influx of emails, our response times can be a little longer than usual. Typically we do get back to our inquiries within a day unless it is during the weekend as we do not work weekends. The order she is referring to was purchased on September 29th. This dress, as stated on the website, is scheduled to take an estimated 10-12 weeks to make in production. As per our store policy, we are not able to process refunds to the original form of payment. We did offer to cancel this order and provide store credit.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for an outfit with this business. When I received it, the skirt was faulty! I could not zip it up/down! I reached out to the business and told me that all they could do was give me store credit! Their website states that if a item is faulty to contact them! Nowhere on their site does it state that they would not give a refund for a faulty item. All it says is that it would give a store credit it you did not like the item All I want is a refund and the refuse to give it to me

  Business response

  07/29/2022

  Client submitted a return request and our team reached out to her within 24 hours to ask for proof of damage to the item and to confirm that the tags are still attached to the garment.  Per our store policy, that is what we require when coming across circumstances such as these. As provided in the screenshots, we offered her a replacement item, store credit, or an exchange for another item.  From 06/19/22 to 07/28/22 we have been trying to rectify this situation to our means.  The client continued to respond saying she wants a refund, but as we have informed her we are unable to do so.  

   

  We have provided screenshots of our conversations as proof that we offered her options rectify this situation.

  Customer response

  07/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:nowhere in their website does it say that they will only provide a store credit for damages items! It says to contact them! If that is the case, they should state that on their site! Why would I want a store credit from a company that provides me with a faulty item!

  i want a refund!

   

  
  
  Regards,
  
  ***** *********

• Initial Complaint

  03/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My first and last purchase with byegreis was on January 31. I never received my package and reached out to the company to which I was told to look around my neighbors and to get back to them. I did this and still hadn’t gotten my package and reached back out to them. I was then told sorry their was nothing they could do and once it leaves their hands it’s no longer their problem as they state they aren’t responsible for any lost or missing packages. I asked about filing a claim with *** and was told yes they would file the claim and get back to me with a resolution. I waited over two weeks and still no reply from byegreis so I contacted them back and was told they did speak to *** to which it stated delivered and that was all they could do. I asked what happened to the claim they said they had opened and I reminded them of our first conversation where I told them it had stated delivered but to a side door which we don’t have.. and was quickly ignored and again they stated the same thing that they are not responsible for lost packages. They lied to me about filing the claim with *** and I kept all communication between them to show. This company is deceiving

  Business response

  03/02/2022

  Hello team,

   

  Thank you for sending notice, we have attached both our store policy along with the tracking information of the package that was labeled as delivered. As we know errors do happen and packages do get lost we are happy to help and make exceptions to assist the customer as they did purchase items from our store with the intentions of wearing them. We no longer have all items to replace as an exception but we are happy to replace items we do still have in stock. We understand that the carrier is at fault of this as we would be at a loss of product and the customer is at a loss of costs on items they do not have. I will reach out to the customer if this is something they would like to do. But per our store policy this is not something we typically provide.

   

  Thank you 

  ******** 

• Initial Complaint

  02/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I never received my items and the company will not help

  Business response

  02/14/2022

  Hello, 

   

  Thank you for sending notice, we are in contact with the customer and trying to assist her as she advised she had not received the package that *** marked as delivered. We are reaching out to the carrier as advised on the email to see if we can confirm it was delivered to the correct address. 

   

  The customer did advise she would be disputing the paymen, but as you can see we are helping as much as we can. 

   

  Best

  ******** 

• Initial Complaint

  09/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased multiple bathing suits first a black one piece and loved the fit. I saw they offered the same suit in a tropical print I purchased it in the same size as the black one. The fit was off I notified the merchant and was informed that they couldn't do anything about it because bathing suits are final sale. This item in particular was not the same fit as the other one even though its the same size and same swim suit. I also received a two piece suit that was damaged but more noticeably damaged than this one and they took that one back no issue. I filed a dispute with my credit card to which they reached out to me. I said yes I am disputing the charge because this item is damaged. They again told me the same as before, the item is final sale. They also said they would have to block me from their site. Which is ok by me. However I had store credit to use and I had an order that was placed using the Store Credit, they cancelled my order and banned me from shopping. Unable to use SC

  Business response

  09/27/2021

  The original correspondence with with the client she was advised that once a bathing suit is delivered, per our store policy, we are unable to allow a return for the item. She advised in her correspondence that one of the bathing suits was in fact defective as it was not sewn properly & she provided photos. We made an exception to allow her to return this item and provided her with a replacement, however, she is the only client which purchased the tropical print bathing suit that stated there was any size discrepancy, which made it seem like she was just not pleased with the actual style. With that being said, she filed a dispute for the item, to which we placed her pending orders on hold as we do not allow continued shopping with our company if a dispute is filed. After much back and forth, she was advised we would not continued shopping, and her order was canceled & store credit was refunded. You will see that attached. Client has now filed another dispute with her credit card for the second order which her store credit was refunded for. As you will see, there is nothing to resolve and the client was refunded.

  Business response

  09/28/2021

  As we explained to the client, we could only provide a refund for the amount of the difference paid on the order, which was $10, otherwise, a refund processed on the order for the amount of the difference and the gift card/store credit used, would only go back to the gift card. We are simply unable to refund back to the original form of payment if the payment was made on that particular order. The client used store credit for the amount of $69 and a difference of $10 was paid on a Visa, which was refunded. The store credit was always accessible to the client and it was used on an order August 13th, then filed a dispute on August 16th. The order which the store credit was used on was held, as the dispute was filed for an item which you still possessed. Once a dispute is filed, all transactions are placed on hold until things are settled with the financial institutions. With that being said, no refunds will be processed from our end as you have filed two disputes on two separate orders which are active in our system. If the financial institution sides with our company or the client would like to drop the disputes, we are happy to provide the client with the remaining store credit. 

  Customer response

  09/29/2021

  I am willing to drop the dispute with my credit card only if and when I get confirmation that I will have access to my store credit and will be able to use it without having my order/orders cancelled when such event takes place. If you can confirm to that in writing I will drop the dispute and accept the response. Please confirm that we can come to terms with this agreement and I will drop the dispute once I receive and accept the response. I look forward to moving forward as this is not only taking more of my time than is necessary. Thank you and have a good day.

   

   
  ********** ********
  
  I am rejecting this response because:
  
  ******** ***** *******

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