ComplaintsforThriving On LLC

• Initial Complaint

  02/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello, I signed up for six months of coaching with this business in August 2023. After nearly a month of no contact and no onboarding process, they finally got me onboarded and gave me extra weeks of free coaching. Then, in October 2023, they switched me from ***** *** to ***** ***** without notifying me before my **** Call with ***** ***, so I was waiting on **** and wasting my time. They set me up with ***** ***** and gave me additional weeks of coaching. In February 2024, ***** ***** left the company. This time, the company let me know before my scheduled **** call with her. All I wanted was to wrap up my account with Thriving On and receive a date for when my time in the system is over. I have sent two emails to admin@thriving-on and two messages in the app. Per the website, I was supposed to give the team 24-36 hours to respond. No response. I just want my time wrapped up. I have been patient with this company through all the changes, and I have done 6 months of coaching without a request for cancellation. The least I could receive is a timely response. I didn’t want to go so far as to contact BBB for help since this company was highly recommended by a colleague, but I just need a simple answer.

  Business response

  03/25/2024

  We are transparent upfront about being an online coaching business and our coaches may not stay with us long term. If a coach decides to part with the company, a message is sent out right away letting our clients know about the change. The newly assigned coach will reach out to the client to schedule a 1:1 **** meeting to make sure no time is lost. When a client is looking to end their membership, and email is send to our admin. There was a slight delay in response to the email resulting in a text message being sent to let the client know her membership has been completed on her set end date with no additional charges. For payments, the client had completed the purchase of service through ******. The contract signed, indicated that when a third party financing company is used to complete payment, the contract can not be cancelled prior to the 6 month program agreement. 

  Customer response

  03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩