ComplaintsforOpera House Coffee and Food Emporium
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have posted a duplicate charge on my credit card for the exact same amount on the same day. **** **** even asked if knew another customer a ****** ******* as she also had a charge for the same amount. **** ******* verified that Opera House posted twice. Opera house and **** refuses to refund me for the second charge. I have no issues with my charge just not the second charge. I can only eat one breakfast.Business response
03/31/2022
There is only one charge showing from our side. He went to his bank and had the initial charge for $30 from us refunded. So he got a refund for a product that was given to him. He didn't pay us for his purchase from Opera House.
Customer response
03/31/2022
How do you know I went to my bank, that bank clearly stated you charged me twice, and why in your email response did you call out another young lady by name?
You owe a refund.
Complaint: ********
I am rejecting this response because:
Regards,
******* *******Customer response
04/04/2022
Thanks for your response,
I haev attached a screen shot of my on-line banking with **** *******, I covered my checking balance. I hope it helps.
*******
Customer response
04/05/2022
****** has not completed any refund. The rotten part i had to cancel the card, which as you may know is a huge pain.Business response
04/13/2022
He disputed with his credit card. I already have a return on the $30 he owed me that's how I know he went to his bank.
There was another charge for exactly $30 on that same day so I asked if he was affiliated with this woman. He's an idiot. I didn't charge him twice and I'm done with this.
Customer response
04/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: In his response is and I quote ". He's an idiot. I didn't charge him twice and I'm done with this. " I don't see how this is a resolution, there is NO credit at my bank.
Regards,
******* *******Business response
04/13/2022
Pic of charge back from bank attached
Customer response
04/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: He admits to double charging in his response, but also has no evidence he refunded my funds, and he call me the idiot?
Regards,
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.