Business ProfileforeScreen

I recently had a pre-hire DOT drug screening on 4/11/2024 at ***** ***********, one of their collection sites and clinics within the ******* ************ ****** ******* (EOHN). This screening was important because my conditional offer of employment relied on a negative test result. I have no test result and I have no job offer because the lab made a Chain of Custody error, there is no signature from the collector, a Fatal Flaw and my specimen was rejected! I spoke to manager at ***** ***********, they were apologetic and very nice people but this was a devastating error. I called Escreen's customer service number on 4/30/2024 and I was told that I would have to provide evidence (proof) that the Chain of Custody was properly handled. Excuse me? I am the customer, I came in provided the sample, initialed and signed the label that sealed the vial, and signed the ******* **** ******* ******* * ******* **** and I was out the door. Why would the customer be responsible for the proper chain of custody? I was also told to contact my new employer. That is also very difficult. I am a pre-hire. I have limited contacts inside the company. I am asking ******* to escalate this issue. Contact the Clinic, contact my employer, the ****** ****** ****** *******, and please make it right. Demand this issue be resolved today! Send a link so that I can take a new test and move forward with my life. I was laid off like other many other good people in the Trucking industry and I finally found a life changing opportunity and it was just stolen from me. I don't know what else to do at this point.