Customer ReviewsforLiberty Dumpster Kansas City

When coming to retrieve the dumpster, the driver hit my power line and continued driving until it snapped. The driver did not have his hook lowered all the way and backed down the far side of my driveway where the power line is lowest. The driver was then on the phone with his boss the whole time that he was here, outside of a moment when he told me to call my utility company. While I was calling the utility company, the driver loaded the dumpster and left. This left a live power wire strewn across my front yard, a dangling power wire from my meter, my house entirely without power, and no resolution to the situation. I work from home, so I lost hours of work when my power line was severed. I also lost the ability to work until our utility company could respond and fix the wire. Additionally, my 36-week pregnant wife was left without air conditioning on a 96-degree day. The next time that I received any communication from them, they delivered me a follow-up invoice for twice the amount I originally paid for the service. I responded to the billing email address they provided with all of the above information and have heard nothing back (13 days have passed). I received a text today when they attempted to auto-charge my card for the excessive invoice, I replied to it with the information in this review, and I have heard nothing back. I read the responses to the other complaints that have been filed against them here on BBB, and it is safe to say that this company does not care about its customers. It gouges them at every possible opportunity and then hides behind "you signed the contract" as its justification for behaving inhumanely.

This is the worst company I have dealt with. I canceled their dumpster rental and went with a cheaper company with no hidden fees. I received by e-mail and verbally multiple times that the order was canceled. On 07/19/24 I received a call from the company delivering the dumpster I did order, but they couldn't deliver it because Liberty Kansas City decided they were going to deliver me one even though I cancelled. No phone call no nothing just drop it in my driveway and leave. I got no action from Liberty so I had 3 options Wait until Monday when they would decide to pick it up, use it or call the police to see if they could have it removed. I would never use this company and I have read other bad reviews now that I have had my bad experience. I would leave zero stars but it won't let you.