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ComplaintsforDawn Food Products, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
June 2024 Shortening exchanged with no prior warning and caught my fryers on fire and almost went up the hood vent! Won’t even apologize or try to make it right. Just throws the attorney at you and walks away! Always way overpriced ed and make excuses, has the worst salesperson ever! Will not even try to work with you and good luck if you missed a product! It won’t even be asked to put it on a revision just tells you too bad you should have put on the order.Business response
08/09/2024
August 9, 2024
Dispute Resolutions
BBB Midwest Plains
***** * ****** ****** ** *****
RE: BBB Complaint ID: ******** **********
To whom it may concern,
We acknowledge receipt of your letter dated July 30, 2024, concerning the issue referenced under ID ********. This letter serves as our formal response.
The product in question is one that Dawn distributes but does not manufacture. As such, we do not control the packaging warnings, including those related to flashpoints. However, we take all customer concerns seriously and have conducted a thorough review of the matter. While we are confident that Dawn is not at fault, we remain committed to our customers and are always prepared to work collaboratively to find a resolution.
To ensure customer satisfaction and maintain the strong working relationships we value, we have reached a mutually agreeable resolution with the customer involved. Therefore, we consider this matter to be satisfactorily resolved.
Sincerely,****** ********
Legal Operations
**** ******* *** ******** *** ***** * ** ************* * ***************
www.dawnfoods.com *****************************Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.