ComplaintsforKC Waterproofing Inc

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had foundation work with this company 2 years ago. My foundation is already starting to move on one of the walls they put straps on and said that would keep it from leaning in further. Their product did not hold up to what they said. I had them come out on November 1, 2022 to look at the foundation again. They took measurements and said they would give it to whoever it was suppose to go through at their business and they would contact me. It has been 2 and half weeks and have heard nothing until I called. They wouldn't answer the phone so I left a message. I didn't even get a call back. Instead, they sent me a text saying their benchmark department is running behind but they are working on getting my report to me. I dont even know what a benchmark department is so that means nothing to me. That is not an explanation. Regardless, it is very unprofessional to text someone about an issue they have instead of calling them back and you should never go that long without letting a customer know that things are taking longer than normal. I am not happy with the customer service I have received especially after paying them over 8 grand for work that is not holding up to what they told me to sell their products.

  Business response

  11/19/2022

  .first of all let me say i  am very sorry for your delay, with the extreme temperatures we have had this year and the draught we have been running a little behind. I am reviewing your  report now and am finding some movement on the back corner and front of your home, this is considered new movement due to the fact we only installed 3 piers on the opposite side. This has occurred due to the extreme heat we had this year. I will be ending you  a new proposal for additional work if you would like to proceed. 

  Thank you again and very sorry for your wait. 

  *** *****

  Customer response

  11/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: kc waterproofing is trying to blame the movement on the fact that they only put in 3 piers on the adjacent side of the house yet when they put those in I was told yhat was all I needed was 3 and they still ended up going down way more feet than they said it was going to need. They also put straps on the inside wall they are saying has movement. I want to see numbers showing that it is that the foundation has moved in a different direction than what they said the straps would keep it from doing. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had *** the owner of KC Waterproofing come out and give me a bid on waterproofing my basement. The bid was complicated and many items were needed. It was for $20,044 - lots of work was being done. The bid had them putting in a sump pump in a corner of a garage where there was no electrical outlet, and I asked *** how they were going to get electrical service there, he told me - "no worries" we can put it in. I agreed to pay for the job, but I did not check to see that the outlet was another line item that they were going to provide. I thought that *** was going to take care of it as he told me when he met me and bid the job. On the day they finished the work, I paid the total balance of $20,044, they told me that they are going to use extension cords for the sump pump and I need to pay an additional $975 for the outlet. I called *** about this and he once again told me, "don't worry, we'll get it taken care of." Once I paid the balance of $10,022, things changed. I asked *** to call me back and honor his word about putting in the electrical. His response was it was not on the contract and we are not going to pay for it. WARNING - Don't trust *** and his word. I'm disappointed in KC Waterproofing because they can't stand by their word even after getting a $20k job. It's pretty insulting to have someone tell you they are going to do something and after you pay them $20,000 they decide they are not going to pay for a $975 outlet that they agreed to.

  Business response

  08/17/2022

  To whom it may concern,

  As the owner of K.C. Waterproofing i take great pride in our reputation as a company and as a person of integrity. II speak to a lot of people o a daily basis. I presented this proposal to Mr.** which he had days to review and accept, and accept he did. The outlet was not part of our contract with Mr. **. 

  I spoke to him just minutes before this complaint was filled and agreed to with protest to have an outlet installed for him at no charge to him. 

   

  Thank you

   

  *** *****

  Customer response

  08/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** **

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  KC Waterproofing did not do the job we paid for properly and has not been out to fix it, after several calls, emails, text and with pictures sent. They were here a few weeks ago and admitted that they made a mistake (big) and would fix it. Still , no calls, emails or texts. I just want it finished the right way before my basement is ruined again.

  Business response

  06/24/2022

  We actually went out and extended the discharge pipe to street area, grinder floor down due to them removing tile from when we installed an old system 15 years ago, removed freeze stop that was not what they wanted and removed our wall plates and waxed them. All at no charge. I asked if there was anything else and they said that was all. 
  

  *** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩