ComplaintsforJL Home Solutions, LLC

• Initial Complaint

  05/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of transation: April 26,2024. Amount paid: deposit for contract completion with the assumption of professionalism good workmanship. $7,422.00 plus materials used that must be torn out. (Contract and material list attached.) Committed to: Apt D downstairs, -Demo/ install ceiling and soffit sheetrock in basement with demo/install of agacent ceiling soffit, (for access to HVAC repair), to do hvac repair removal and reinstall) Demo/install new 5/8 ceiling sheetrock in kitchen and soffit, then hang, finish, light knockout texture, remove 2 base cabinets from Apt D, stain/seal finish, install 2 new base cabinets. -remove/reinstall 9 upper cabinets, 1 tall floor to ceiling cabinet, stain reinstall kick plates, base cabinets 2, cabinet trim all. -remove supply/return ducts, vent connections and install new. -drape, tape seal off all areas outside construction area required for occupant and furnishing protection of hvac ventilation. -leave upper cabinets up and gut all sheetrock Friday, reinstall what he could, then stapel plastic over any ceiling joists exposed by end of Friday, proper basic clean up from gutting, Scheduled access: discussed verbally prior to allowing estimate, accepting, or receiving bid and contract to submit to insurance co. for payment. Of the following access to building & conditions upon end of day: Conditions to start: must leave cabinets up till Sat April 27, 2024 9am, place cabinets back on counter Friday evening by 5pm, (this allowed me 1 hr to place contents back and Lysol counters, light mop floor before nurse returned 6pm then gone Sat 9am-Sun 2pm. (SEE ADDED ACCESS BELOW) - Agreed access time:. Fridays 6am to 6pm; Sat 6am to Sun 1pm Monday 6am to 6pm Tuesday 6am to 9:30am up to - 10am (dependent on nite shift return arrival.) 32 hrs expected usage of 48hr adjustable at contractors discretion. Added Access: -Contractor given added access time Friday April 26, 2024 and reduced effort to reset cabinets) To Fri 6am to Sun 1pm (I recommended not working on Sunday, contractor choice) ( ACCESS ADDED - nurse notified me she would not be back till Sunday at 2pm, gave perm8ssion for no cleanup and cabinets stayed on floor. (Notified contractor to insure quiet gave contractor till 1pm) FAULTY CONSTRUCTION: and contractor stress issues with deposit: (Manner of behavior was yelling/angry/speedily driving) PAYMENT/Deposit: $7k pluses noted above Contractor insisted cash, I refused wanted tracking on funds. Contractor (he), & I went to bank for cert bank ck/money order. He wrote business name and owner name on paper handed to teller, bank prepared cert bank check, handed to me, I handed to him. 9-9:30am, (Note he instructed **** his brother and **** Jr to pull cabinets while "he STATED he needed to get sheetrock knives from his house) never started himself until he had cash) (while **** was gone his crew damaged cabinets forcibly pulling from Wall Not removing all Wall screws. Result damage to back of frames & large holes in walls) FAULTY DANGEROUS WORK: -no screws anchoring entire north wall -used caulking in ceiling to wall inlieu of mud and tape. -hung 16" section in middle of ceiling creating additional seams and extensive mud due to saging sheetrock. -1 screw found across west ceiling of kitchen sheetrock moves when pressure applied -several 8ft runs with less than 4 screws saging -partial angry removal of soffit -cut did not remove good 1953 wood frame exact measure frame for soffit creating issue with reinstall, after new sheetrock crew inspected yesterday. -failed to use outside corner bead on east ceiling by staircase. Damaged trim face with Mudd -failure to secure and lack of screws the weight of the -sheetrock is beginning to come out of the few screws that are there. -material list was purchased to his list ordered incorrect qty and some supply purchased anyway. Required thousand of sheetrock above needed for 14 8x12 sheets. Ordered tape never used. Etc HAS CONTRACTOR OFFERED TO CORRECT: -Contractor refuses. -harassment of emails and text messages which in the end repeated, he's the contractor, I can't tell him when to work, how to do it, he's rite, I'm wrong. I am exhausted replying to excuses, getting pulled into sending proof, and treated horribly. -contractor has left an emergency situation to avoid any falling completely. Yes I have offered even to now to forgive and help his family. He is afraid, angry and distrusting not willing to accept fault clearly evident, a vast array of excuses. I have tracking work log, took time to list text and/or email issues 100% of all responses were excuses, non-acceptance etc. Finally I replied with re-send when already sent information minimized single word or sentence or 2, asked answered type. I'm out material loss, new sheetrock contractor quickly or sheetrock will come loose

  Customer response

  05/17/2024

  Absolutely no contact from JL Home Solutions since my last email contact stating he was going to bring the funds over after he calculated his labor for his time. The only thing JL home Solutions did was very poorly and in properly installed seven 4x8 sheets of sheetrock and did not complete the gutting of all the sheetrock. Absolutely nothing else was done very few hours spent in the property and disposal of the getting they did do was done by the Contractee owner of the property all materials were paid for by the contractee owner of the property.

  I have received two phone calls from JL Home Solutions brother ******* asking for information about what I was doing about the claim.

  As of the date the claim was submitted to BBB I have responded with two emails one phone call no answer and whatsoever no return phone call or response from emails.

   

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