Business ProfileforAkoura
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning purchases of samples of their anti-aging cream. Complainants reported that when buying samples of anti-aging cream (for $4.95 or $7.95), they were unwittingly signed up for automatic shipments (for $89 or $98 each). When they returned the cream--that they didn't agree to buy--unopened and within 14 days, they were refunded the purchase price but charged for return shipping and restocking, but if the cream was opened, the company would not refund their money. Complainants also reported that in some instances, in order to buy a sample, they had to also buy another product.
The business resolved each complaint in a timely manner. However, it did not respond to the BBB's request for a written response outlining how the business would prevent similar complaints in the future.
At-a-glance
Related Categories
Overview
Company offers Akoura Eye Serum with 2 purchase options. Per Terms and Conditions on company's website:
Option #1 is a one-time purchase option whereby you would pay a one time charge for a specific amount of product. You would be charged immediately for your purchase and your product would be shipped within 24 hours. Additionally; you would never receive any future shipments from us, nor be charged ever again unless you contact us to place another order.
Option #2 is a 14 Day Trial Offer purchase option whereby you would pay a small shipping and handling fee immediately for a full 1 month supply. The 14 Day trial offer allows you to defer payment of the product for 14 days while you try the product, and is followed by future shipments and charges for additional products until you cancel your subscription.
See company website, www.getyoureyecream.com for complete details.
Business Details
This is a multi-location business.
- Location of This Business
- 107 W 9th St Fl 2, Kansas City, MO 64105-1705
- BBB File Opened:
- 7/10/2017
- Years in Business:
- 12
- Business Started:
- 4/1/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Akoura Eye Serum
- Business Management
- Mr. Steve Hughes
- Contact Information
Principal
- Mr. Steve Hughes
Customer Contact
- Mr. Steve Hughes
Customer Complaints
0 Customer Complaints
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