ComplaintsforWeb Products, Inc.
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On October 27, 2006 I purchased a furnace filter from ****** ********** *****. I selected this product because it offered a lifetime guarantee and was willing to pay the higher price for this guarantee. In cleaning the filter today I noticed the foam layer of the filter is beginning to decay so I telephoned Web Products to seek a replacement. The customer service representative and her supervisor both informed me that their filters are only guaranteed for a period of ten years from purchase. This is inconsistent with the product materials that accompanied my purchase which does not list any time limitations. I would appreciate any help you might be able to offer with this concern.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.