ComplaintsforBuilder/Buyer Services Group

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company (Builder Buyer Services Group) is supposed to take care of warranty issues within the first year of the property I purchased in September 2022. Around August, we noticed a crack in my daughters ceiling that might have been caused by water damage (which was caused by a leak in the roofing not done correctly, an issue which was resolved luckily) and since August we have tried reaching out to this company around 15 times via phone call, submitting tickets, and reaching out to friends that also use BBSG. We have left this company many voicemails and have not been given a single call back. They updated the ticket after mentioning about going to the BBB and told us to reach out to someone to fix the ceiling, so I did. The ceiling company told us due to water damage, we would have to reach out to a plumber via the BBSG. We updated our ticket, and now the issue has gone unresolved for so long, our warranty is officially up as of today and we are not confident they will be willing to resolve the issue even if the ticket is left open. This company has been very unprofessional, not attentive to the customers its supposed to be servicing, and overall feels like a scam. They haven't even done the bare minimum and we would like them to resolve the issue to completion so we don't have to contact them ever again. If this wasnt a potential mold/mildew issue in my daughters room, it wouldn't be this serious. But the lack of assistance we have gotten (even after mentioning the potential health issues) is astounding.

  Business response

  10/05/2023

  Builder/Buyer Services Group works to administer the builder's warranty, and does not assume the builder's liability or responsibility regarding implementation. As noted by the homeowner, a roof leak was reported and was promptly addressed. Builders will typically delay water damage repairs to ensure that the leak has been properly addressed. A service request was subsequently sent to the drywall sub of record to follow up on ceiling repairs, however this was not correct drywall sub for this house and the builder is providing updated information. Once provided by the builder, the appropriate sub will be notified and the homeowner will be updated with the new information.

  There is no plumbing above the front bedroom, and damage from a plumbing leak is not a consideration.

  As commonly known in the housing industry, mold requires a continuous moisture source to grow. As this was a one time event (based on the homeowner's reporting), mold is not a consideration. If mold is observed, the affected drywall will be treated or removed and replaced as needed by the drywall sub.

  Even though the builder warranty period has closed, the builder will continue to address issues submitted during the warranty period. While the builder has 90-days to address warranty issues, there is no specified time clock in this instance. The ceiling damage is a consequence of the roof leak. As noted in the sale contract, consequential damages are not covered by the builder. Nevertheless, the builder has committed to repairing the water damage to the ceiling, and will do so as soon as reasonably possible. Updates to the status of repairs should be done via the BBSG portal for documentation purposes (i.e., by updating the status on the specific line item).

  BBSG apologizes for miscommunications regarding this issue, and will continue to monitor repair progress and report to the builder as needed.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is supposed to be the liaison between my builder and me. Their customer service leaves a lot to be desired. We filled out our one year concerns that should be covered by warranty and for some reason, we didn't have someone walk through our house like we did with the other concerns. This was never communicated to us that it wouldn't be done and it would have really helped. We had some garage door issues, light was getting in the garage among other issues. It took, kid you not, ONE YEAR for someone from the garage door company to come out. I ended up getting the cell number of someone at BBSG. Someone finally came and was unable to fix the light in the garage because the original company didn't use the same materials that this new company used. It was also pointed out that the strut was completely missing from one of our garage doors. Per our contract with the builder, this is an item that should be installed! I called the contact I received from BBSG and he was very pleasant and apologetic and said my name would be on our builder's list of people to contact to fix these concerns. I waited a month and never heard anything. I messaged my contact again, and and again and he finally responded saying all warranty work had been completed. This wasn't "warranty work" this is expected any stated on my contract when the house was purchased. I responded and asked about the change of status as I was disappointed in no communication and then I asked how to escalate this and got no response again.

  Business response

  06/01/2023

  As stated in the complaint, the Builder/Buyer Services Group (BBSG) serves as the liaison between builders and home buyers. In this capacity, BBSG does not assume the builder's warranty obligations, is not in a position to dictate policy to the builder, and is not empowered to authorize ************ ******* ****** ********** *** ******* ******** ********** *********** ** *** ******** *********** ** ************ *** ******* *** ** *** **** ******** ******** ******** ** *** **** ****** ** ********** *** ******** ****** *** ****** ******* ******** ********
  
  While in years past, the builder did provide for an on-site yearend inspection of reported issues, this policy was modified by the builder as a result of COVID protocols and on-site inspections were only done if deemed necessary by the builder. The complainant’s yearend service request did not justify an on-site inspection.
  
  The complainant is referring to two separate garage door issues: 1. Buckled weatherstrip allowing light into the garage, and 2. the addition of a strut. These issues are addressed separately below.
  
  Issue 1. The repair for the buckled weatherstrip took longer than needed for two reasons. First, while BBSG processed the service request and notified the subcontractor of work to be done in a timely fashion, the work was not completed by the subcontractor when scheduled. The homeowner failed to provide updated status when prompted by system email inquiries and the issue auto-closed on 11/8/21. The homeowner did not again report the issue until 4/8/22 (the last day of the warranty period).
  
  Second, the builder ceased doing business with the subcontractor that originally supplied and installed the garage doors. This resulted in the installing subcontractor refusing to provide warranty service. It took a period of time for the builder to establish a new garage door supplier/installer, and to review and address warranty work not completed by the previous subcontractor. The repairs were satisfactorily done by the new subcontractor and the service issue was closed on 3/20/23. While BBSG, as liaison, notified the builder and new subcontractor multiple times of the work to be done, BBSG has no authority to dictate builder or subcontractor schedule, labor or resources.
  
  Issue 2. The strut referred to is actually a stiffener that is bolted to the back of double garage door panels to minimize sagging due to the weight when open. They may be applied to the back of one, some or all of the panels in a garage door. The variables that determine the need for struts are single vs double wall construction, insulated vs non-insulated, and plain vs decorative appliques applied to the exterior of the door that add significant weight. The garage door subcontractor is responsible for determining the need for struts (this is not a detail specified in the sale contract or by the builder). The complainant’s garage door is single wall construction, non-insulated, with no decorative appliques; struts are not required and the builder did not authorize further action.
  
  While not required in all circumstances, the new garage door supplier/installer automatically includes the struts in the price charged the builder, whereas the previous supplier/installer did not. Therefore, houses completed by the new subcontractor have struts installed, whether needed or not.
  
  Even though the question was never raised by the complainant until after the warranty period expired and even though the issue has never been documented in the BBSG reporting portal, BBSG invested significant time and energy in researching the strut issue and in dialoguing with the builder and subcontractor. Bottom line: struts are not required for the proper operation of the complainant’s garage door, and the complainant never paid for struts (as they were never purchased by the builder and therefore not included in the purchase price of the house).
  
  As liaison, BBSG has gone above and beyond the level of services paid for by the builder in order to help bring understanding and resolution to the strut issue. The complainant has been given a price to have struts installed by the new garage door supplier/installer, but has declined to pay for them.
  
  For the record, the complainant filed 13 service requests through BBSG with 42 line items during the warranty period. During the same time frame, the average number of service requests filed by other homeowners with this builder was 7.9, with an average of 26.7 line items.

  Customer response

  06/12/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response for many reasons. But it's all pretty black and white:

  -If an on-site inspection is not warranted, this should be communicated (again, communication with this business is lacking)

  -Issue 1 - per agreement, we have one year to report issues, the issue was reported within the time frame, the rest is irrelevant nitpicking

  -Second - the time it took for the builder to establish a new relationship with a new company is NOT the buyer's fault, and again, no communication regarding this issue was shared (again, communication with this business is lacking)

  -Issue 2 - ONE garage door has the necessary part and ONE garage door doesn't, this is again, black and white.  A piece of the garage door that WE PAID FOR is missing and they will not fix.  The rest of the excuses are just that - excuses.

  -Again, how would I know that "significant time and energy" has been put forth when no one would respond to me?  Their website, as well as their call center, doesn't give departments, or titles, only names of the employees so you have no idea who to ask for, and I have images of text messages from someone who reached out after the year mark of the first garage door issue.  (again, communication with this business is lacking)

  This is saddening, because the response justifies that conversation would have helped because it doesn't make sense that ONE garage door has a strut and ONE doesn't?  I'm sure a clearly headed individual would understand this situation simply.

  -Yes, we have not paid for this part as we were waiting to BBSG and our builder to ethically do the right thing.  Now that we see they will not, we will have to pay for it ourselves,  Thanks for reminding those reading this, about that.

  -Thank you, for the record of our service requests, it's in poor taste to try and discredit a complainant based on the mistakes of the builder?  But clearly you don't do business ethically or rationally.

   

  Best of luck to you in the future.  Lessons have been learned here.  Always get a full home inspection on a new house for those reading!

  
  
  ******** ******* *******

  Business response

  06/22/2023

  Again, BBSG is neither the builder nor the warrantor for the complainant. Concerns regarding the builder’s policies, policy changes, and policy implementation should be directed to the builder.
  
  As noted in the previous response, the “missing component” referred to by the complainant is a stiffener that is bolted to the back of double garage door panels to minimize sagging due to the weight when open. If needed at all, the stiffener is applied to the back of one, some or all of the panels in a garage door, depending on the door weight. They are seldom provided on single garage doors.
  
  The additional fact shared by the complainant that one door has a stiffener and one door does not indicates that a stiffener was applied to the double door and none to the single garage door. This is a common configuration in new home construction. Nevertheless, if the complainant believes they paid for additional stiffeners, they will need to direct their concerns to the builder as BBSG is neither privy to the sale contract (or subsequent change orders), nor empowered to initiate non-warranty modifications or repairs on behalf of the builder.

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a home from home builder ******** ***** in September 2021, and was instructed to submit all service and warranty repairs issues with this company Builder/Buyer Services Group ** *** ****** ****** ***** ** ***** ************ "BBSG". It was my understanding that BBSG was a third-party solution company, and would help facilitate timely submissions and repairs of home warranty issues. However, it appears that company is primarily a third-party company that has systems in place to delay and/or avoid getting issues resolved concerning the warranty agreement. Futhmore, the practices and communications with owner/company contact *** and *** ***** seems to be deceptive and used as a delayed process to avoid homeowners from maximizing the one year warranty period. Moreover, this company is seemingly working in favor of the homebuilders and contractors,opposed to the homeowner as projected and stated in the warranty agreement. All the same, I have several issues that have not been resolved by the builder ******** *****, and its contractors companies. Two of the major issues are plumming related, and several other key issues that need to be addressed in accordance with warranty repair reporting period. The tickets are being closed Ingle, BBSG or the actual work request closed out by *** ***** with no resolution or any notification to me the homeowner. Today 4/1/22, *** ***** called in regards to the poorly installed bath tub and recorded issues, stated the plumming can fix the issue,but I would have to pay for the replacement tub. This issues is issue that is and should be covered under my homebuilders warranty, which is clearly still valid. I have only been in the home 6 months and I paid a substantial amount of money for this property. Please note that I have made countless attempts to work with both ******** ***** and BBSG with very little success. Thank you in advance for any help that you may provide regarding these issues with resolved.

  Business response

  04/08/2022

  The Builder/Buyer Service Group (BBSG) provides pre-closing walk through and warranty administration services to new home builders, including ******** ***** of St. Louis. While the builder remains the warrantor and directs warranty responses, BBSG serves to track issues submitted by homeowners, notify sub-contractors of authorized repairs, and provide feedback to homeowners on submitted issues.
  
  Mr. ******* purchased a ******** Home in September 2021 and is approximately 8 months through the 12-month builder-provided warranty period. To date Mr. ******* has submitted 15 separate service requests (with 34 individual line items); the average for ******** ***** homeowners is around 4 service requests over a 12-month warranty period. All but 2 of the 15 service requests were processed by BBSG on the same day as received, and all were processed within the 2 week period provided for in the BBSG materials given to the homeowner.
  
  During this same 8 month period, BBSG facilitators have gone to extreme measures to explain system features, and have even assisted Mr. ******* in reporting of several of the noted 15 requests. One such feature includes a monthly review of open issues. To this end, the homeowner receives a system-generated email listing opens issues and directs the homeowner to update the status within 5 days to prevent auto-closure. (These updates provide BBSG with the necessary information to prompt additional follow up action when needed.) Several of the 34 line items have auto-closed with no input from Mr. *******. Currently, 2 of the 34 line items show as open. Both are pending, waiting since February on photo documentation from Mr. *******.
  
  Accordingly, Mr. *******’s claims that BBSG’s reporting system is designed to create delays and fosters a deceptive environment to suppress homeowner reporting are unfounded.
  
  The issue driving this complaint pertains to the hall bathroom bathtub. On February 2, 2022, the homeowner reported that bottom of the tub made a popping and cracking sound when standing or sitting in the tub. The request was dispatched to the plumber on the same day. On March 7, the plumber inspected the unit and injected spray foam under the tub to provide additional support. This action is consistent with industry practices and complies with the manufacturer’s recommendations. Mr. ******* was not satisfied with the action taken and demanded that the tub unit be replaced. This request was denied by ******** ***** and Mr. ******* was so informed (multiple times, both verbally and in writing).
  
  While BBSG is not the warrantor and assumes no liability for the implementation of the builder warranty, the following additional information is provided in support of ******** *****’ position.
  
  Construction standards for the entire US are driven by the Residential Construction Performance Guidelines, 5th Edition, published by the National Association of Home Builders (which also serves as the basis for the warranty materials provided Mr. *******). The issue reported by Mr. ******* is specifically addressed by this document as follows:
  
  7-2-6 Observation: A bathtub or shower enclosure base flexes excessively.
  Performance Guideline: The bathtub or shower enclosure should be installed according to the manufacturer's instructions and perform in accordance with the manufacturer's specifications; however, some noticeable flex can be expected and is normal.
  Corrective Measure: The contractor will repair the base to meet the manufacturer's guideline.
  Discussion: It is normal for bathtub and shower enclosure designs and materials to exhibit some flexing. Minimal noises may be associated with such movement
  
  Compliance with this standard was verified by a ******** ***** employee who placed a 200 pound weight in every tub/shower unit in Mr. *******’s home while inspecting for excessive movement.
  
  Since industry standard is clearly being met, Mr. ******* was advised that additional action to exceed industry standards would require tub replacement, which would be at his expense.
  
  BBSG has provided warranty administration services to ******** ***** of St. Louis since 2016 on over 1000 homes. This experience has shown that ******** ***** plays an active role in warranty oversight and is committed to resolving qualified warranty issues in a timely fashion.

  Customer response

  04/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *******

  Good evening, can you please confirm the process of adding the below information to my rejected complaint, and the fact that attached warranty agreement provides proof of liability for the plumbing issues?
  
  In addition, I would  like to highlight that I have received multiple complaints online about warranty company and the builder not resolving issues within the warranty period. 
  
  Also, I am disputing the responses provided by the warranty company claims of multiple issues being resolved within the past 6 -8 months.  
  
  I apologize in advance because I didn't see the option to add my responses to rejection.
  
   Good morning BBB,  can you please confirm that my case is still open so that I can provide my proof of warranty coverage and deceptive practices of this company? 
  
  Please note that I have contacted the below agency to validate membership for this company ****** ******** *********** ** **** ********, in DC., and they are investigating this issue as well that the company  claims of membership and adhering to ******** standards.
  
  Also, I am currently making an attempt to work with the builder, ******** ***** to get the issues resolved, per the warranty agreement.
  
  In the meantime, I have contacted my attorney to assist with this matter as well. 
  
  Additionally, I can provide better facts to the responses provided by the warranty company if the case is still open.
  
  Please see below email. Thank you for your assistance in with this matter
  
  
  To: <*****************************>, ***** ****** **************************** ******* ****** *******************************, ***** ******* <**************************>
  
  
  ******** Homes,
  
   
  
  Please note that I closed on my home in late September 2022, and was not anticipating the lack of resolutions and responses to getting warranty issues resolved within the past 6 months, with the home that paid a substantial amount to have built.
  
   
  
  Moreover, the encounters with your contractors ( plumbing company among others) and the Third Party management group BBSG, primarily  *** and *** *****, have been horrendous!  
  
   
  
  Furthermore, It was my understanding that BBSG was a third-party solution company, and would help facilitate timely submissions and repairs of home warranty issues. However, it appears that this company and its representatives are primarily a third-party company that has systems in place to delay and/or avoid getting issues resolved concerning the warranty agreement.  
  
   
  
  Besides, the practices and communications with owner/company contact *** and *** ***** seem to be deceptive and the maneuvers used are too delayed the process to avoid homeowners from maximizing the one-year warranty period.

  
  Likewise, this company is seemingly working in favor of the homebuilders and contractors, as opposed to the homeowner as projected and stated in the warranty agreement. All the same, I have several issues that have not been resolved by the builder ******** *****, and its contractor's companies. Yet again, I was contacted on 4/1/2022 to be *** ***** after numerous attempts requesting his assistance with scheduling the plumbing company back out to correct the issues with the bathtub that was s poorly installed at the time of installation, because the tub is making cracking and popping noises when standing inside the tub or using the tub.
  
   
  
  Additionally, this was the 3rd attempt to resubmit the service order stating that the temporary solution ( 8-10 cans of foam) that the plumber used did not correct the issue, and I needed to get the issues squared away relatively quickly.
  
  Similarly, the water pipes are making loud pounding, popping, and thumping noises on the walls and floors whenever the water is turned on in the house.
  
   
  
  After leaving several voice messages and opening service tickets with BBSG, *** ***** called back and stated that the plumbing company was refusing to do any additional work without me paying for the work.
  
   
  
  Unacceptable and below are the issues that must be addressed:  
  
   
  
  1.      Hall Bathroom Tub replaced or installed properly.
  
  2.      Issues with the plumbing.
  
  3.      Windows Leaking air.
  
  4.      Window screens rattling or not secured properly on the windows.
  
  5.      Concrete cracked front walkway
  
  6.      Concrete chipping patio and coloration/peeling issues with concrete installed.
  
  7.      Sub-floors making noises under the carpet in all rooms and the master bathroom.
  
  8.    Half-inch spacing between the kitchen cabinet and the exterior wall. 
  
  9.    Hallway linen closet doors not mounted correctly ( right door) do not close evenly. 
  
  10. Irrgaration pull box with standing water in the backyard. This issue is still not resolved after multiple attempts by the contractor company. 
  
   
  
  Please note that I have made countless attempts to work with BBSG with very little success!
  
   
  
  Thank you in advance for your assistance with getting the above issues resolved promptly.
  
  
  
  Email communication from ****:
  
  Hi ****,
  
  I’m hoping you may be able to provide some guidance for Mr. *******. ***** reached out to us here at ******** as he is seeking assistance with a builder & warranty issue for a home he had built in the Kansas City area. I’ve copied Mr. ******* to this message, but you may also reach him on his cell phone at ************.
  
   
  
  Thank you for your help!
  
  Regards,
  ****
  
  ******** ******* ******** Director, Member Engagement
  ******** *********** ** **** ******** **** **** ******* ** * *********** ** ***** ** ************ ** ****************** ** ******** ** ***** ***********
  
  
  
  Everyone is Talking About This! Get your copy of The House that She Built, inspired by the story of team of women who came together to build a one-of-a-kind home.
   
  * * *This electronic message, including attachments, may include information that is confidential, proprietary and/or legally privileged. It is intended solely for the use of the individual(s) named as recipients in the message. Any unauthorized use, disclosure, copying or distribution is prohibited. If you are not the intended recipient or have received this e-mail in error, please contact the sender by replying to the e-mail and delete all copies of the original message.* * *
  
  On Fri, Apr 15, 2022, 10:33 AM ******* ******** ******************** wrote:
  Hi ****,
  
  I’m hoping you may be able to provide some guidance for Mr. *******. ***** reached out to us here at ******** as he is seeking assistance with a builder & warranty issue for a home he had built in the Kansas City area. I’ve copied Mr. ******* to this message, but you may also reach him on his cell phone at ************.

  Business response

  05/11/2022

  As noted in the first response to this complaint, BBSG serves to administer the builder's first year warranty on new homes. This involves tracking issues, notifying subcontractors of approved repairs, and providing feedback to the homeowner. The builder, in this case ******** *****, is the warrantor and is solely responsible for approving/rejecting requested repairs. The original complaint was primarily directed at the BBSG process for handling requested repairs; this rejection expanded on the original complaint to include the disposition of specific issues.

  While BBSG cannot address the disposition of specific issues, ******** ***** has reached out directly to Mr ******* via email. The ten issues listed in this rejection were specifically addressed. The new material included in this rejection of the original issue is, in part, a response to the builder's email. It should be noted that a ******** ***** representative scheduled an appointment with Mr ******* on 4/25 to meet at the house to inspect and review the list of issues. Mr ******* was found not to be at home at the appointment time and has not rescheduled.

  In summary, BBSG is not the warrantor on Mr *******'s home and cannot change the builder's response on reported issues. Mr ******* will need to follow up on his missed appointment with the builder in order to obtain further consideration on the issues stated in this rejection of the original response.

  Customer response

  05/16/2022

  BB, thank you for your assistance with this matter, and this is a case of buyers beware going forward when dealing with ******** ***** Builders and Builder/Buyer Service Group BBSG. Additionally, I reached out to some of the other neighbors and the HOA members who complained about similar issues with both companies.
  
   
  
  Please note that the below issue is still outstanding, and at this point, I have hired an attorney to help me with addressing the issues by the warranty agreement provided by the builder ******** ***** and managed by the BBSG.
  
  Also, I have contacted the ******** *********** ** **** ******** to investigate the statement that BBSG has posted on its website concerning (****), the legitimacy of the statement, and then if the company is compliant with the actual standards.
  
   
  
  Also, for the record the below email was provided to ******** ***** Management Group and my Attorney:
  
   
  
  ******** ***** ********** *****,
  
  
  
  Please note that I have hired a plumbing company to investigate the issues with the water pipes banging on the walls and floors when the water is turned on; as well as, the cost to pull and replace the bathtub in the second bathroom. 
  
   
  
  Please be informed, that I am seeking full reimbursement for the fee paid to the third-party plumbing company to troubleshoot what are workmanship issues.  
  
   
  
  Most importantly, based on the plumbing company's analysis the noises are a result of poorly installed pipes, and to correct the issues they will need to replace all of the plumbing installed by your plumbing contractor. 
  
   
  
  Moreover, I am still waiting for someone in leadership to contact me to discuss how you are planning to get this plus the other warranty issues fixed relatively soon.
  
  Please note that I closed on my home in late September 17, 2021, and was not anticipating the lack of resolutions and responses to getting warranty issues resolved within the past 6 months, with the home that paid a substantial amount to have built. 
  
  Moreover, the encounters with your contractors ( plumbing company among others) and the Third Party management group BBSG, primarily  *** and *** *****, have been horrendous!   
  
  Furthermore, It was my understanding that BBSG was a third-party solution company, and would help facilitate timely submissions and repairs of home warranty issues.
  
  However, it appears that this company and its representatives are primarily a third-party company that has systems in place to delay and/or avoid getting issues resolved concerning the warranty agreement.  
  
  Besides, the practices and communications with owner/company contact *** and *** ***** seem to be deceptive and the maneuvers used are too delayed the process to avoid homeowners from maximizing the one-year warranty period. 
  
  
  
  Likewise, this company is seemingly working in favor of the homebuilders and contractors, as opposed to the homeowner as projected and stated in the warranty agreement. All the same, I have several issues that have not been resolved by the builder ******** *****, and its contractor's companies.
  
  Yet again, I was contacted on 4/1/2022 to be *** ***** after numerous attempts requesting his assistance with scheduling the plumbing company back out to correct the issues with the bathtub that was poorly installed at the time of installation, because the tub is making cracking and popping noises when standing inside the tub or using the tub.
  
  Additionally, this was the 3rd attempt to resubmit the service order stating that the temporary solution ( 8-10 cans of foam) that the plumber used did not correct the issue, and I needed to get the issues squared away relatively quickly.
  
  Similarly, the water pipes are making loud pounding, popping, and thumping noises on the walls and floors whenever the water is turned on in the house. After leaving several voice messages and opening service tickets with BBSG, *** ***** called back and stated that the plumbing company was refusing to do any additional work without me paying for the work.
  
   Unacceptable and below are the issues that must be addressed:  
  
  1.      Hall Bathroom Tub replaced or installed properly.
  
  2.      Issues with the plumbing.
  
  3.      Windows Leaking air.
  
  4.      Window screens rattling or not secured properly on the windows.
  
  5.      Concrete cracked front walkway
  
  6.      Concrete chipping patio and coloration/peeling issues with concrete installed.
  
  7.      Sub-floors making noises under the carpet in all rooms and the master bathroom.
  
  8.    Half-inch spacing between the kitchen cabinet and the exterior wall. 
  
  9.    Hallway linen closet doors not mounted correctly ( right door) do not close evenly. 
  
  10.  Sprinkler irrigation system pull box with standing water in the backyard. This issue is still not resolved after multiple attempts by the contractor company. 
  
  Please note that I have made countless attempts to work with BBSG with very little success!
  
  
  
  Thank you in advance for your assistance with getting the above issues resolved promptly.
  
  
  
  
  
  ***** *******
  ******** ********** ********** *************  ************************** *************************************

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