ComplaintsforThe Shop KCMO
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife *** and I entered into a signed contract with ***** ****** on 10/30/2021 for him to construct a 12x12 cedar pool deck to include stairs with a lockable gate and cable railing. We provided two upfront payments for materials; one in the form of a personal check for $3600.00 on 10/30/2021 that was cashed on 10/31/2021 and another via ******* for $700.00 on 11/28/2021. The remaining balance of $1900.00 was agreed upon per contract to be paid on completion of promised work. He came over and sunk 4 posts, then we never saw him in person again. When I would reach out I would get excuse after excuse from broken down vehicles to dealing with COVID issues multiple times. I heard a few times he was on his way over only to never show up. Back on May 19th I sent him a letter via his business email requesting our money back ($3600.00) less the work he did with the 4 posts. I felt letting him keep $700.00 of the $4300.00 was generous. I heard from back on June 8th that he would pay us back but it would not be until the 3rd week of July. I even offered to let him pay us back in installments. I heard nothing back from him even though I would reach out asking him if he had an idea of when he would pay us back. I tried to call him the last couple days it says the number you have reached is out of service. I understand tough times but he stole my wife’s retirement bonus she received from teaching 28 years at **** **** School District. Honestly I don’t understand how anyone sleeps at night stealing like this from hard working folks. I save off the contract from ***** and it masked all the info which makes it look more shady. I have included attached documents for signed contract, cancelled check, confirmation from ******* as well as the 4 post ad only work he did. I did the landscaping in preparation. I also have texted messages with excuse after excuse. Thank you for your assistance in getting our money refunded back to us. ***** *** *** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.