ComplaintsforMissouri Housing Development Commission

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I applied for rental assistance.. I was disqualified from the program forever because I applied 3 times. They are saying I don't meet the requirements but I absolutely do, I thought this program was here to help people but al they do is keep having you apply so they can deny you. As God id my witness I really need the help and they just don't care. I don't understand why they are denying good people going through a crisis. No one ever called me to follow up with my owner or property manger they just denied me. They are greeting funded by grants with our taxes and they are trying to ruin lives.

  Business response

  12/14/2022

  Every aspect of the SAFHR application is designed to meet state and federal requirements of program funding provided by the federal government. The volume and demand for the SAFHR program is very high and SAFHR staff provide assistance as quickly as possible. All applicants may appeal a SAFHR application denial by emailing ********************

• Initial Complaint

  11/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They take months to actually help. I filled out an application back in October that still hasn't been fulfilled. I am about to get evicted because of these people. They have misinformed staff that give incorrect information, and they claim you can't actually talk to the people who are over your application, and they never give you a reason why other than it's a different department. **** is one of the supervisors and he hung up on me after i told him nothing he was telling me made sense as he continued to try and over talk me and continued to deny me any actual information. it's been two months I can't even get a reply to an email from them. they use one general email that they never answer, and their phone wait times take up to two hours. Honestly don't waste your time calling these people you're honestly better off trying to fight the eviction yourself, because my power was off and my rent was due and i was suspended from work, I sent in all my paperwork, including the eviction notice but was told there's no priority list then was told that there was a list then was told there wasn't again. they change their waiting times up so much that it makes no sense and leaves you confused about what's happening and lost. I just got off the phone with them for the second time today. When i got on the phone I told them I'm making a report on the BBB website and suddenly I could talk to a manager immediately. Once I spoke to one other than **** (the supervisor was rude and hung up on me) I found out that after a month of requesting to speak to someone in reviews I FINALLY was speaking to the manager of the review team. She then told e exactly what **** said (when i asked if i could speak to someone in reviews) when I asked her if I could speak to the person over my approval pending review, she told me the only way to contact them is through email which I already did five times throughout this month to no reply now they want me to wait 15 days after my eviction court date.

  Business response

  12/05/2022

  Every aspect of the SAFHR application is designed to meet state and federal requirements of program funding provided by the federal government. The volume and demand for the SAFHR program is very high and SAFHR staff provide assistance as quickly as possible. In general, the program works to process payments for eligible applications within 4-6 weeks.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The SAFHR program through the Missouri Housing Development commission is not transparent, takes months (in my case before I gave up and deleted my entire application took 6+ months) and is a complicated process. We are people in NEED. Why are applications getting rejected based on technicalities? I need assistance STILL even months after giving up, yet I’m afraid to try The SAFHR program with the Missouri Housing Development commission again. I even had a mental breakdown with all the stress of facing eviction, health issues, applications being sent back every time i turn around for ‘corrections’. I beg of ANYONE doubting my experiences- look at their GOOGLE REVIEWS of countless local people saying their applications were rejected time and time and time again. My questions for The SAFHR program through the Missouri Housing Development commission are as follows & I would appreciate it if they could all be answered in the name of transparency. 1. Why have there been no changes to the online application to make it more accessible. 2. Why are people who qualify being rejected through no fault of their own, but because the application is complicated and tedious. 3. Why are there still no paper applications, knowing that the online option will bar us from getting approved for months? 4. Are you guys genuinely out to help struggling Kansas City, MO residents, or is the goal to withhold as much of the funds as possible? 5. What do you say to the people who qualified but were evicted anyway because of the way you designed your platform? 6. Are there any immediate plans moving forward to change how you operate to help US not YOU? 7. In a months time, what are the statistics on how many get approved and how many get rejected in Kansas City, MO? 8. What is the amount of rejections one average applicant faces before they are approved? 9. What is the process for someone who has applied, and is in crisis, to appeal to a human being to look at their application? Is there one?

  Business response

  11/29/2022

  The SAFHR program has been open since February, 2021. Every aspect of the SAFHR application is designed to meet state and federal requirements of program funding provided by the federal government. Rather than denying an application that does not provide all required information or initially meet program guidelines, the applicant is given an opportunity to correct any deficiencies. The application process and portal are regularly evaluated and updated to adapt to changing applicant needs and program requirements. A paper application and individual assistance with completing the application (paper or online) is available by contacting a funded SAFHR Housing Stability and Eviction Diversion (HSED) Agency. All HSED Agency contact information is located at ******************************** The volume and demand for the SAFHR program is very high and SAFHR staff provide assistance as quickly as possible. All applicants may appeal a SAFHR application denial by emailing *******************. Additional information regarding appeals is available in our FAQ at: ********************************************. All SAFHR email inboxes, chats, and phone lines are monitored by live people. MHDC offers other housing assistance programs through a network of non-profit agencies. Each agency is registered with United Way and can be located by dialing 2-1-1 or visiting *****************************************************

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I would like to be informed of what documents are needed and why my eligible application was declined! I literally contacted this department every single day on multiple occasions sometimes more than once a day to be kept informed on the status of my application and to inquire what additional documents were needed I was originally eligible for the program which I am still eligible so my application was wrongfully declined due to the lack of documents that were needed to authenticate the application I have contacted the MHTC I have talked to supervisors as well as the actual program and no one anywhere not even a compliance department or appeals department can tell me why my application was declined I was informed on one occasion out of all those emails I sent that I would be sent the documents needed I have not received any documents nor reply to the email I understand there are many applicants that urgently need the assistance of the home I am in is actively in foreclosure if I was an eligible that would be a completely different story but I have an eligible application wrongfully declined is in unacceptable

  Business response

  04/26/2022

  MHDC has received and is currently reviewing the customer’s application appeal. The customer will be notified of the final determination.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩