14 Customer Reviews
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Review from Alex M
1 star07/06/2024
SCAM COMPANY THAT DOEST HONOR THEIR REFUND POLICY. I submitted a refund the same day I received my chain. The clasp and some links had scratches from previous use and a stone fell out of the baG it came in. They "reviewed" my refund request for two weeks (same amount of time as the refund deadline) and denied my refund request. I documented everything and sent it to my card issuer for a charge back for defective goods. I dont even trust to send back the chain before they refund me anymore. This company is an absolute scam.Review from Bonnie B.
1 star01/19/2024
Buyer beware - The Gold Gods does not put their customer first and has questionable business policies. Read all of the fine print before ordering from them. As it turns out, any "solid gold" orders are considered "custom orders" and are not refundable. I bought a chain for my son for Christmas which he didn't like and I am not able to return it. Additionally, it came with a gold bracelet that broke the first time worn. However, even though all products come with a warranty, the customer needs to pay for the shipping of it back for repair. I guess you get what you pay for in life. This was the first and last purchase I will make at The Gold Gods. I will stay with more reputable businesses for my gold purchases.
The Gold Gods Response
01/22/2024
Hi Bonnie, Thank you for your review. Although, all solid gold sales being final has always been our policy. There are no tricks whatsoever. You should have been provided with a shipping label to exchange the broken chain, we do apologize about that miscommunication. All solid gold orders are custom made to fit the exact size, karat weight and width that you choose. Therefore they are final. We would love the opportunity to investigate your order and feedback further, so that we can deliver a better experience next time and prevent this from occurring. We will be sending you an email so we can discuss this matter more in-depth and find a resolution.Review from Joanne W
1 star12/31/2023
If I could give 'zero' stars to this company, I would. I placed an order with them on November 27th and I still don't have my order. I didn't receive an email confirmation of the purchase which should have been my first 'red flag'. After not hearing ANYTHING from them and not receiving any confirmation of my order being shipped (the website stated that this item was IN STOCK and would be shipped within 3 business days) I reached out to them via email on December 12th. I have been receiving canned responses from them every since. They are saying there is a delay but we are working to get the status of your order. I have SEVERAL emails where I have reached out to this company and have received no updates from them. It is now December 31st and I still don't have the item that I ordered and I don't want it anymore. In the mix of emails that I have sent to them, I have requested a refund several times only to be told that there is an internal team who is responsible for deciding if I can receive a refund. Still no refund! So let me get this straight, we are living in a world where this company can take over $400 of my money and I receive nothing but I'm still supposed to be alright with no responses and no merchandise. I would advise anyone who is considering do any business with this company to RUN!The Gold Gods Response
01/03/2024
Hi Joanna, Thank you for bringing this to our attention. We are sorry to hear you had such a frustrating experience due to a delay with the delivery of your order, but we really appreciate you bringing this issue to our attention. We totally understand how disappointing this can be. We have issued a full refund just a few days ago when we spoke via email, it should be in your account now. Please email us if you have not received it yet.Review from Victor J.
1 star12/12/2023
Returned Item that was not as described for weight and length, followed the instructions, sent item back now they will not refund my money or respond. I gave them $526.00 then paid almost $55 return shipping. They are Bandits!The Gold Gods Response
12/13/2023
Hi Victor, Thank you so much for leaving a review. We are extremely sorry to hear that this occurred, causing a disappointing shopping experience. We would like to make it right for you as soon as possible by providing you with a much better experience. Although, you were already refunded for your order, I am not sure what more we can do. We'll be emailing you shortly so we can discuss this matter more to get it resolved as soon as possible!Review from Cierra N
1 star09/13/2023
The jewelry color/complete appearance is different than what is advertised. They don't even give refunds you get a store credit. And I see why they wouldn't be making any money. Do not buy these products.The Gold Gods Response
09/14/2023
Hi ******,Thank you for leaving a review. Maybe you received a faulty plated item? Our gold plating colors should match exactly to what you see on our website.Also, we do offer refunds. Who told you that we didn't? I am emailing you now so we can discuss this further and get you your refund.Review from Jarrod S
1 star08/07/2023
I have numerous emails back and forth with this company. I work over the road. Tried to make a quick order while home. Completely misguided by website. So I leave state for work after hoping to get package. Email trying to cancel. They won't let me cancel. Ok so waited to the *** days for shipping and they send a label made email. Everywhere I track it says it hasn't been shipped yet. Complete joke of a company. At this point I feel robbed!Review from Zachary D.
5 stars02/20/2023
TGG is the ONLY jeweler I will do business with, I searched the internet for about a week before confirming that they offer the lowest price per gram of solid gold than ANY other jeweler on the internet, i mean so low that its basically an investment. Since then Ive purchased 3 solid gold pieces with them trusting them with ***** of hard earned cash, and will be buying my next pieces with them as well.The jewelry business is a scam but TGG does honest business and gives you beyond what you pay for, with **** himself keeping you with constant updates on whats going on with your orders, probably the best customer service Ive dealt with with any company jewelers or not. When seeing the chains in person too youll see the craftsmanship put into each piece, theyre not janky chains that sit weird, theyre heavy and quality crafted. With the few scammer jewelers Ive dealt with that have heavily overpriced me on dainty and underweighted jewelry that Ive had to had returned, Im telling you these guys are the jewelers to go to and the jewelers to stick with, theyve blessed me with every purchases Ive made and theyve made a loyal customer for life. Please dont let yourself literally get robbed by these other scumbags in the jewelry game.Review from Joe B
5 stars01/25/2023
First off, if you're looking for a quality product, you're probably safe to stop your search here, since I've handled two different chains, and both had EXCELLENT construction.Second, and possibly just as important as my first point, is the service. I had to do an exchange for a different size, and they sent me all the info and made it very easy to send it back to them, answering emails within a few minutes usually, extremely friendly, and helpful, they even paid for most of the return shipping, which was expensive. They took care of all of my issues to completely to my satisfaction and made the whole buying process very simple straightforward and enjoyable.Thanks again guys!Review from Nicole B.
1 star01/14/2023
I purchased a solid 10k Miami curb chain as a Christmas gift for my husband. When he opened it Christmas morning, there was a poorly crafted link that resulted in the chain looking twisted, and not sitting properly when worn. That day, I was in contact with ***, a gold gods employee, who had texted me to make sure I was happy with the product. *** informed me that he would contact the team and get back to me about the next steps ASAP. No response. I submitted a life time warranty claim on the website and emailed customer support. It has been 3 weeks and no one from gold gods has responded with any information regarding steps to honor the lifetime warranty despite my numerous attempts to contact them. At this point I dont even want to send the chain back as I fear it will disappear, no one will respond, and Ill never see a replacement or refund. Please just send me a product of acceptable quality, or refund my 275$ so I can purchase a gift for my husband he can actually use.Review from Dylan T.
1 star02/04/2022
Terrible customer service and policies. Could not even get a refund or any resolution to a Christmas gift that could not be worn. They have a 7 day return or exchange policy even during Christmas time. These are unfair and unjust business practices and I would highly suggest staying away from purchasing anything with this company.
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