Complaints

This profile includes complaints for Helzberg Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Helzberg Jewelers

  1825 Swift Ave Kansas City, MO 64116-3644

  
• 

  Helzberg Diamonds

  301 S Hills Village Room 2055A Pittsburgh, PA 15241

• 

  Helzberg Jewelers

  1400 Willowbrook Mall Ste 1110 Wayne, NJ 07470

• 

  Helzberg Jewelers

  2300 Eureka, Sp 1105 Southland Center Taylor, MI 48180

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  Helzberg Jewelers

  35000 Warren Rd Ste 610 Westland Center Westland, MI 48185

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been nothing but problems with a ring I bought from them in 2023. It has to get worked on once a year, or more often. Currently, it was turned in March 19, 2025 and promised April 9, 2025. I didn't receive it back. It has now been six weeks and it doesn't appear they are going to return my ring at all. The repair ticket number is: R6140215822. If they don't plan on returning my ring, they should reimburse me the cost of the ring which was $99.99 plus tax. I contacted the store just a few days prior to April 9th and was told, snottily, that they would text me when it was ready. I have contacted corporate and they won't answer. Any help you could give me in this matter would be greatly appreciated. Thank you!

  

  Business Response

  Date: 05/02/2025

  To Whom It May Concern, 
  
  When researching *** ********* inquiry, I have found that we did not meet the original promise date of her repair pickup. We have since finish the work and it has now been picked up, but we apologize that we did not meet our standards and caused inconvenience and frustrations. I am going to follow up with Ms. Dunning to learn more about the repairs she has had on this ring to see what I can do about the continual repairs. In the meantime, if she'd prefer to contact our Customer Care team to share additional information, she can reach me by calling ***************

  Sincerely, 

  ******* ******

  Customer Care Specialist 

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace and agreed to pay out of pocket to add an lobster class with O rings to the necklace so it looks professional and represents the quality Helzberg Jewelers alleges that it provides to its customers. What I got looked horrible as only one O was added on the side; lacked symmetry and it was poor quality O ring. To make it worst, the original O ring that I paid for - in full and was attached the necklace purchased was removed and not returned. I was told that it was absorbed in the cost to add the lobster clasps when I received a discount from the store for signing up as an online guest and when I gave them my email and phone number. Three words Integrity, Quality, and Customer Service. None of which your organization has! The manager was rude and very disrespect, specifically, when he was held accountable for lying about following up with me after I made the first complaint. He became upset when he couldn't prove that he or Helzberg reached out to me by phone or email regarding the initial purchase.

  

  Business Response

  Date: 04/30/2025

  To whom it may concern,

  We apologize for any inconvenience this may have caused *** ******. During our research, we have discovered that a few repairs have been done on *** ******’s piece to attempt to customize it to her preference. Additional discounts have also been given on the repairs and the purchase as well. We are unable to accommodate her request for a return at this time as it is past our 30 day return policy, and has been altered. We have requested images of the piece twice to provide a better understanding and reference for our investigation and no images have been provided by *** ****** at this time. We are happy to look into this further, but would need images from *** ****** to better understand what she is wanting corrected to ensure that can be explained properly to the store and the jeweler. 

  Sincerely, 

  ****** *********

  Customer Care Representative

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed a custom order with Helzberg Diamonds on April 3, 2025 (Order *********) for in-store pickup at their ***** ** ****** ******* location. The estimated delivery date was clearly listed as April 18, 2025. As of the delivery date, I have received no confirmation, no tracking, and no communication confirming whether the item has shipped or arrived at the store. I have contacted Helzberg Customer Care multiple times. Each time, I was told the matter had been “escalated to the internal team.” However, no actual status updates have ever been provided. I made it explicitly clear that I needed a firm answer by the promised pickup date, but was only met with repeated vague assurances and no resolution. This is a high-value, time-sensitive purchase, and Helzberg has failed to provide the most basic level of customer service: confirming whether my order even exists in transit. Their internal process appears to be broken, and their customer care team is unable—or unwilling—to get answers in a timely manner. At this point, I am left unsure whether to cancel the order or continue waiting indefinitely with no information. This has been an extremely frustrating and unprofessional experience. Resolution Sought: Immediate, clear confirmation of the order’s shipping status and delivery timeline An apology for the lack of communication and accountability If the item has not shipped, I want a full refund issued immediately Order Information: Order ********* Placed: April 3, 2025 Promised Store Pickup Date: April 18, 2025 Location: ***** ** ****** ******** Elizabeth, NJ Customer Contact: **** ***** ****************** ***** ********

  Customer Answer

  Date: 04/21/2025

  This can be closed.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my order and I have not received my refund of $610.56 even after the 10-15 business days. Customer care team has stopped responding to my inquiry on the update of my refund.

  

  Business Response

  Date: 04/17/2025

  To Whom it May Concern,

  I am very sorry to hear of Mr. Pearson's experience and delayed refund. The refund has been completed as of April 15th and the receipt to reflect that is attached as well. Cancelling an order does require a specific process andfor Mr. ********* order, we had to wait for confirmation that our manuafcturer was able to stop that order before the funds could be refunded. Once that is confirmed, the request goes in for the funds to be returned. It appears there was a slight delay in that taking place and for that I am truely sorry.

  We appreciate the feedback Mr. Pearson has provided and will address these opportunities.

  ********** **** ******** ******* ********** *******

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were supposed to get a certificate for the diamond ring purchased in September 2024 however a staff member forgot to give it to us when it was picked up. Then we were told it would be mailed to us however, the store forgot our apt number on the envelope and it never got delivered to us. We have informed delivery with usps so we were able to see that our full address was not on the envelope. I followed up multiple times letting Helzberg know this & after being ignored multiple times I eventually received a response advising once they get the mail back they'll send it with the correct address. This never happened. We still are back & forth emailing with Helzberg 7 months later & still have no certificate. We were told if we want an original it will cost us so we would have to pay for this. I just don't see how this is fair. So the store made about $7k from us, they messed up by not providing our cert & then again not adding the correct address and they will not take accountability and send us our original certificate. I am so fed up dealing with emails & getting no helpful responses.

  

  Business Response

  Date: 04/16/2025

  To Whom It May Concern, 
  
  I have researched *** ******** request regarding her original grading report. It has come to my attention that we sent the original grading report to the address she provided, but the postal office rejected the mail. Although the original has not been returned to us, we did provide her with a copy. Please note that we only keep one original copy on hand. If *** ****** would like a new original, she will need to contact the grading lab. They may require her to send the stone for inspection in order to obtain a new certificate. If the customer would like to speak further, feel free to contact **************, my hours are Monday-Friday 8:00 am-4:30 pm CST. 
  
  Sincerely, 
  
  ******* ******
  
  Customer Care Representative
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought jewelry from Helzberg diamonds in San Bernardino California and I went to return it before the 30 days they said that they’re gonna try to fixthe stuff that was already diamonds. I told them I don’t want it and to top it off. One of the bracelets was nothing was wrong it, and they still didn’t return that And the guy said I have a few months to get it back. I told him I don’t want it and he kept insisting that I get another item. told him I didn’t want nothing. None of it and now 30 days were due and I can’t even get another item. They just cut me off completely because the guy said he don’t like ******** and I told him I hope this don’t happen to him andhe got offensive.

  

  Business Response

  Date: 04/04/2025

  To Whom it May Concern,

  We have tried to work with *** ******* by making an exception to allow a one time exchange, but that was declined as he was wanting a full refund. However, our 30 day return privilege states that the item(s) must be in like new, unworn condition. When the item was brought in, it was brought back in multiple pieces.

  *** ******* claims that it was already in pieces, however, we would not have sold a piece in that condition. It was brought back to the store in multiple pieces and due to damage outside of normal wear and appears to have been pulled or yanked on in order for that type of damage to occur. Our store location offered, as a courtesy, to allow *** ******* an exchange, but that was declined as mentioned above. We are not able to extend that exception any further or offer that for an unlimited amount of time. 

  Given the state of the item, there are no further options we can offer at this time with the damage done being caused by something outside of normal wear and is beyond repair. 

  Sincerely,

  **** ********

  Partner Management Liaison

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Helzberg failed to abide by their return policy and used fraudulent sales tactics. On 02/07/2025, I purchased a diamond ring, wedding band, and Lifetime Care Plan (LTC) after my partner and I confirmed with staff that all were returnable. I would not have proceeded otherwise. When I attempted to return the ring within 30 days, I was denied a refund. Staff claimed it was "custom," making it non-returnable. At no point during selection or ordering were we informed that all set diamond rings would be considered “custom” . In fact, staff explicitly assured me it was returnable and even suggested a $69 expedite fee since regular shipping may exceed the 30-day return window, which I paid to retain the return option. Similar jewelers offer 30-60 day return policies on diamond rings that are set and sized. After multiple calls, the store manager—who wasn’t present during prior interactions—agreed to refund the ring and band (which I appreciated) but refused to refund the LTC due to resizing. However, Helzberg’s policy clearly states: "Except as otherwise provided in an applicable Addendum to this Plan or applicable state law, and subject to Plan Verification, you may cancel this Plan at any time within 30 days after the date of purchase and receive a full refund of this Plan purchase price (less the amount of any claims made under this Plan prior to the date of cancellation) by returning the Plan to any Helzberg Diamonds store." I was willing to pay the prorated resizing cost—a fraction of the $1,600 LTC fee—but was told that since they were already making an “exception” by refunding the ring, they wouldn’t honor their written policy. Following their own policy is not an exception; it’s ethical business practice. Ultimately, Helzberg staff misled us to secure a sale and is now selectively enforcing policies to withhold a rightful refund.

  

  Business Response

  Date: 04/11/2025

  To whom it may concern,

  
  We apologize for any inconvenience this may have caused our customer. During our research, we have discovered that with the repairs done on the rings previously purchased by *** ***, the Lifetime Care Plan has been used. Since it has been used, we are unable to refund the amount paid for the Lifetime Care Plans on the pieces previously purchased and returned. We are also unable to refund the expedited shipping cost, since that was honored and *** **** items were completed and finished in an expedited timeframe. However, during our research we did note that the customer paid for a Platinum Head for setting their diamond in their ring. Since that head was returned with the items, we will be refunding *** *** $699.99 to the original payment method used. Please allow 5-7 business days for this transaction to process. If the customer would like to speak further, feel free to contact *************** my hours are Monday-Friday 8:00am-4:30pm CST. 

  Sincerely,

  ****** *********

  Customer Care Representative

  Customer Answer

  Date: 04/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a piece of jewelry built to my specifications. Upon purchasing and inquiring about the return policy, the store manager explicitly stated that returns would be accepted within 30 days regardless of if the piece was off the shelf or built to my specifications. I was not satisfied with the item and attempted to return within 7 days of receiving the piece which would fall under the 30 day satisfaction guarantee return policy. Helzberg refused to accept the return stating that it was a custom built piece despite the policy that the store manager had laid out in front of me upon purchasing the piece. The piece is unused, unworn and there are no custom markings or engravings preventing them from reselling the item. Despite the fact that it is unused and there are no engravings or markings preventing them from reselling the item, they claim that they can not resell it. It is clear that the store manager knowingly lied about the stores policy in order to make sale and commission. Be definition the store manager committed fraud by wrongful or criminal deception intended to result in financial gain or personal gain. I have attempted to resolve this issue directly with Helzberg customer service. I was informed multiple times that the issue was escalated to the regional manager via email and phone and that they would contact me to resolve the issue and provided dates/deadlines that I would hear from them. The promised dates have passed on multiple occasions. I have followed up numerous times and at this time I am actively being ignored. I am seeking assistance from the BBB and attempting to escalate this issue so it can finally be resolved. Item received: 3/28/25 Attempted Return: 4/7/25

  

  Business Response

  Date: 04/11/2025

  To whom it may concern,

  
  We apologize for any inconvenience this may have caused our customer. During our research, we have discovered that the item purchased was a Custom Builder Lab Grown ring. Our policy states that customized items are not able to be returned, and are final sale. Attached is a link to the return policy on our website: ******************************************************** Our return policy is also stated on the back of printed receipts, an image of that is attached to this response, as well as an image of *** ********* purchase, where it is shown that a Custom Builder ring was purchased. If the customer would like to speak further, feel free to contact *************** my hours are Monday-Friday 8:00am-4:30pm CST. 

  Sincerely, 

  ****** *********

  Customer Care Representative

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 14) I have sent in an piece of Jewelry to the business in question for repair. They initially gave me two different time frames for a repair. 3 weeks "normal maintenence", 8-10 weeks "custom work". (March 7) An employee there stated in an email what the repairs were and how much it woul cost. (Did not mention what timeframe my repair would fall under. (March 10) I asked if the employee could give me the timeframe the repair would fall into before proceeding in an email. Along with a few other questions that were never answered) (March 13) I send in an email to the same employee I have been working with asking him why the server is taking so long. (At this point, its already been a month and I have heard nothing back on my questions before repair) (March 18 10:45AM) I then finally reciove a call from the business only asking for PAYMENT. They had no idea I have sent in a complaint wondering what is going on with my jewelry. (At this point, no one has answered my questions on a timeframe and the women the I spoke to said that the employee I have been emailing will get back to me with my questions). (March 18 11:33AM) I hear back from the employee saying that the Jeweler's are already fixing my jewelery I sent in. And then follows up again with both time frames with NO answer to which timefram my reapir falls under. i then followed up with an email as to why I was upset about this. (March 19 7:43AM) I call the corp office and explain why I am upset over the phone and I need to speak with a supervisor on the situation. I am told a supervisor will reach out to me in 24-48 hours. (March 21 8:32AM) I call to say I never heard back from a supervisor and was told someone would reach out by the end of the day. (March 21 6:37PM) I call in again and was told all supervisors are gone and none of the managher are able to take the call I have recordings and transcripts of all phonecalls. I will include a document of all emails exchanged. I just want my ring back.

  

  Business Response

  Date: 03/27/2025

  To whom it may concern,

  We apologize for any inconvenience *** **** has experienced. Our Mail-in Inspection process typically takes 3-5 weeks, though some repairs may extend this timeframe. We strive to respond within three business days and regret any concerns regarding communication delays.
  
  *** ****** jewelry has been shipped and is expected to be delivered by March 28, 2025.If he would like to speak further regarding the concerns addressed in their submission, please feel free to contact **************. My hours are Monday-Friday 8:00am-4:30pm CST. 

  ****** *********

  Customer Care Representative

  Customer Answer

  Date: 03/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The lack of communication that is occurring amazes me. I still have yet to get any answers on my warranty plan I payed for as well. 

  I have attached a picture of my questions I sent in an email 18 days ago now. Once those are answered, then I will be satisfied. Even though I will never utilize this warranty ever again. I still want to know for the sole fact that you will be wasting your time explaining it to me.

  Sincerely,
  
  *** ****

  

  Business Response

  Date: 03/28/2025

  To whom it may concern,

  We apologize for any questions *** **** remains to have unanswered. We are happy to provide clarification on the answers provided if needed.
  The timeline for inspections and repairs, within normal wear and tear as stated in the Lifetime Care Plan, is 3-5 weeks. The timeline for larger repairs is 8-10 weeks. The workload of the individual jeweler is also considered with these timeframe estimates.

  Having a recent inspection, and repairs completed and paid for (if current Care Plan is lapsed) to return the jewelry to like new condition, would reinstate the Lifetime Care Plan. For our distance customers who live more than 30 miles away from a Helzberg store location, a One Year Inspection letter is offered. This allows inspections to be done annually rather than biannually, and this can be done through our Mail in Inspection process, or at the store location of the customers’ choosing.

  For our non-distance customers, the Lifetime Care Plan requires that the jewelry be inspected to retain its like new condition biannually, that can be done through the Mail in Inspection process or at a store location as well.
  The Lifetime Care Plan, when current, covers repairs needed that are within normal wear and tear, as well as resizing, cleanings, etc. These repairs are determined by our expert jewelers at the time of inspection. If repairs are required outside of normal wear and tear, those do need to be completed and paid for by the customer to keep the Lifetime Care Plan current. If they are not completed, the Care Plan will remain lapsed.
  We pride ourselves on providing excellent customer service, communication, and options like the Mail in Inspection option to provide flexibility and understanding for our customers. We sincerely apologize for any inconvenience this may have caused *** ****.

  If *** **** would like to speak further, I would be more than happy to connect with him via a phone call. My hours are Monday-Friday 8:00am-4:30pm CST. 

  ****** *********

  Customer Care Representative

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/01/2025 I placed an online order on Helzberg.com for a diamond ring. The transaction went through without any issue. On 03/03/2025 I looked up the status of the order using my online profile on Helzberg.com only to see that the order was cancelled. After inquiring with the customer care department the next day (03/04/2025), I was informed that the order was likely rejected due to an issue with the delivery address. Yet noone had contacted me prior to cancelling the order. A request with the Helzberg Sales Audit team to allow a "temporary trust" to allow a customer service representation to processs a new order for me was rejected. I was told I needed to come to a store with proper identification in order to make a purchase. I explaied to the representative that I live in Boston, MA and that there was no stores within a reasonable distance. I was simply told again my only option to make a purchase was to go to a store in person. Since I created an online account on Helzberg.com, the company has aggressively marketed their promotions to me. There is no disclaimer on Helzberg website that online orders are allowed only under certain conditions. All indications are Helzberg is fully engaged in online sales. So it is very strange that my order was cancelled after it was accepted and fully paid for. It is also strange to me that no attempt was made to validate my identification after I contacted customer service.

  

  Business Response

  Date: 03/06/2025

  To Whom it May Concern,

  I'm very sorry to hear about *** ********* experience with his online order. We are looking into this further for *** ******* and will follow up with him directly regarding furher updates. As we know, in this day & age there are a lot of fraudulent activity that happens online and becasue we take protecting our customers seriously, we do have all of our online orders reviewed, especially given the type or products we offer online. Our intentions are good & are meant to protect all of our customers as best as we can against that.

  I can understand how frustrating this may be and want to reassure *** ******* that he was not charged for the original order. If there was a charge showing on his account, it would have only been a temporary authorization that will fall off, we are not collecting that money for the cancelled order.

  I sincerely apologize about the email marketing he mentioned and if he'd like, we can request to remove him from both our emailed and mailed advertisements & offers. However, I'd like the opportunity to look into this a bit further for him and have Nelson follow back up with him directly within the next couple of business days.

  I do thank *** ******* for sharing his concerns and assure him that we have our customer's protection top of mind. We have to verify & validate the information provided on orders, so if there was any additional information that may be helpful that *** ******* could provide, we are happy to take that into consideration as well.

  We look forward to continuing to work with *** ******* and apologize that this has caused him frustration.

  Sincerely,

  **** ********

  Partner Management Liaison

   

  

  Business Response

  Date: 03/10/2025

  To Whom it May Concern,

  It appears that our Customer Care team was able to connect with *** ******* & attempt the order again on 3/6/2025. The new order appears to have been processed & is in transit.We appreciate *** ******* providing us the opportunity to assist him with this.

  Sincerely,

  **** ******** • Partner Management Liaison

  Customer Answer

  Date: 03/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have received the ring I was looking to order.  Mr. Nelson Italiano of Helzberg was most helpful and keep great communication up to the day of delivery.
  
  Sincerely,
  
  ********* *******