Customer ReviewsforHelzberg Diamonds Shops, Inc.

Terrible and their crooked paid my remaining balance and they say I still owe thieves shitty material trust everyone's words stay away let's bring em down garbage service deserves to be disposed

Absolutely horrible. I purchased a ring for my wife for Valentines Day. She wore it twice out for dinner. One of the gems fell out and was lost. Helzberg wants $150 dollars to replace it. They will not honor the 90 warranty. What a rip off. Never again will I spend hard earned money there. Very disappointed!

My husband and I are frequent customers of Helzberg. We have purchased all of our jewelry from Helzberg. I have to say, I was truly shocked with the lack of customer service I received from a representative yesterday at the Ingram Park Mall location. To be treated as such with the purchase record we have from Helzberg was truly disappointing. Multiple watches, bracelets, earrings, necklaces, etc. I know for me as a business owner in San Antonio, my returning customers are what keeps my business thriving, along with treating new customers with the utmost respect and feeling like my business is the place for them. Helzberg you may want to retrain your employees to make sure before they decide to have a non-welcoming attitude to a customer, they should at least look up their purchase history. Not only was I there to have my jewelry cleaned and inspected, but I was looking to purchase another bracelet, that did not happen after the way I was treated. I am sure you can see the representative that waited on me by her inputting my inspection of jewelry. I on several occasions stated that I was having difficulty taking my earrings off and afraid I wouldn't put them on correctly, the representative did not attempt to help me once, even after I told her other representatives have helped me in the past. The representative handed me two plastic bags to put my jewelry in. I couldn't even walk out of the store with all my jewelry on. I did attempt to put my hoop diamond earrings on. As I was walking out, I spoke with the manager and told her I was disappointed in the service I received and the lack of help. She apologized and stated to me that if I asked, they would help, I informed her I did inform the representative I was having difficulties and when I informed her others have helped (thank you Angie, Jessica and Elias) the manager herself did not take the initiative to help me. Needless to say, I walked out and lost my earring! No longer a happy customer!!!!

My husband got me a ring from here in 2020 here it is 2024 and it's still has a super high balance. I've seen similar rings on the online that were way cheaper. The in store sells people totally took advantage of him. Not to mention the diamond fell out. I called and the are telling me to find my own box to send it back in I never even received the label to ship it and it's been months. Im very upset about being locked in a payment plan which is looking like it's going to be ten years before it's payed off. The interest just keeps going up. Please do not purchase from here the interest will have you paying for the rest of your life.

I will not buy any other jewelry from here... We upgraded my wifes wedding ring spent over $3500... Have taken it in twice for check ******* and each time they have to keep it at least 10 days because there are diamond loose.... Well today for the 2nd check up they told her 10 days... or if the jeweler hast to add longer prongs, it could be longer. The manager then ask her if she sleeps in a ring- if she wears her ring at home -and that she takes her jewelry off at home like you should be taking your ring off all the time?When you spend this kind of money on a ring, you don't expect every time you get it looked at or a check up done on it that there's gonna be another diamond loose. We sure weren't told that when we purchased it the manager also told my wife that with these kind of diamonds that she has in it but about every six months, she could expect something like this will happen really do better Helzberg!!!. I give zero stars not even one***** if this is the case, they need to take care of the ring or do something that this does not happen every six months.This would be the *********** Location in *********I would really think they would do better to get it back asap....

I would not recommend shopping here! I hate to dog a company but my experience with this company was a nightmare. Girls grow up dreaming about their ring. My husband really was looking for something so special and he was so excited when he found my ring here! It had to be resized when we first got it. They also encouraged me to resize when I got pregnant. Within the first year it had to be repaired twice for a bent band and a missing stone. They asked me at one store I contacted what I had been doing because thats really hard. Like it was my fault and they wanted to blame me. A few months later another stone fell out and we were headed to ***** on military orders. Where I was living there wasnt a store close so I was told there was pretty much nothing they could do. Since I have been to ***** another stone has fallen out. Now the woman is saying its because it was resized.. which the encouraged me to do.. now they are saying that comprised the ring. Now we are in ***** there is no store. They wont give us any money back on the ring. My husband paid **** plus more than the ring costed online. Which we didnt know at the time. The ring is listed **** they charged my husband **** for a ring that is now falling apart in less than a year..customer service has tried to blame me and the resize but taken zero responsibility