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ComplaintsforFaultless Starch Bon AMI Company
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Oct. 31, 2023, I contacted the company (a second time) to advise that one of our countertops had become damaged after using their Bon Ami cleaner product. The company responded with a message which read, "Thank you for taking the time to write to us today. We take these types of claims very seriously. Can you please provide pictures of the damage, plus a picture of the product used? Please include the date code on the bottom of the Bon Ami can in your reply." I replied with the requested photos and information, but the company has offered to do nothing, blaming me and the company manufacturing the countertop. I then contacted the company to state that, " On the back of the can are the words, 'Use Anywhere there's Grease, Grime or Gunk - All Purpose!' On the front of the can are the words, 'Scratch-Free Powder Cleanser.' One the back of the can is a picture showing a kitchen, with the word, 'Counter' underneath it. There is no exception listed for Formica countertops." Company has since stopped responding.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.