Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Student Aid Application Services, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforStudent Aid Application Services, LLC

    Legal Document Help

    Current Alerts For This Business

    Pattern of Complaint:

    In complaints filed to the Better Business Bureau, consumers typically allege that they were either unaware that the FAFSA can be filed for free or that they felt misled by the company's website. While Student Aid Application Service's website mentioned that they were not affiliated with the government and that the FAFSA may be filed for free, the BBB has continued to receive complaints.

    Many consumers thought that they were already on the government website and did not expect to find, nor searched for, disclosures to the contrary until they had already paid.

    The BBB asked the company what steps they plan on taking to reduce the number of complaints. Though the company believed that complaints represented only a small number of visitors, they made changes to the website that should help prevent confusion. Customers are now required to check a box acknowledging that they wish to use Student Aid Application Services even though they could use the fafsa.ed.gov website for free.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Student Aid Application Services, LLC assist students and parents by providing FAFSA preparation and filing services for a fee.  Student Aid Application Services LLC is not affiliated with or endorsed by the Department of Education.  You can file a FAFSA without professional assistance and without charge at fafsa.ed.gov.  

    Products & Services

    The following is a statement from the company regarding their services:

    Student Aid Application Services, LLC (hereinafter referred to as SAAS) is a fee-based FAFSA preparation service that specializes in the review and submission of the FAFSA on behalf of its clientele.  The opportunity for such FAFSA preparers was implemented and authorized by the US Department of Education in the Higher Code of Education in the year two-thousand and eight (2008).  The purpose of a FAFSA preparation service is to potentially lessen the amount of incorrect FAFSAs that are submitted to the US Department of Education on an annual basis.  FAFSA preparers also provide their time and experience to help educate their clients on the process of filling for federal student aid.  It is the goal of all FAFSA preparation services to lessen the stress level that most families feel during this tedious and; oftentimes, confusing process.  SAAS personally does this by offering a redesigned, more fluent form of the traditional application in an effort to make the process quicker and easier to follow.  SAAS also offers thorough, professional reviews of each application they receive before submitting it to the US Department of Education for final processing.  Furthermore, SAAS also provides each client with unlimited customer support seven (7) days a week to assist with all other questions or issues that may arise during this process.  Each client is offered an individualized experience in which they may contact the Customer Care department and have their questions answered, have additional research conducted, or receive assistance with completing other processes such as applying for Federal Student Aid PINs, making changes to a submitted FAFSA, etc.  Lastly, while most clients are comfortable speaking with any member of the Customer Care Department, SAAS is happy to offer the ability for a client to work one-on-one with an application specialist for an even more individualized experience.   While SAAS does advertise through various online websites such as Google and is required to identify that the assistance they offer is for the federal application known as the FAFSA; SAAS does not identify itself as the US Department of Education.  All advertisements do identify that the company and its agents are third-party FAFSA preparers not affiliated with any government agency as do the disclaimers located directly on the website at the top and bottom of each page.  Additionally, more than half of the homepage of the website is dedicated to providing information about the benefits of a FAFSA preparation service and the service fees associated with SAAS.  SAAS also provides a direct link to the US Department of Education’s website advising that this application can be filed free of charge by following the link.  All provided information is intended to allow the applicants the opportunity to make a decision that best meets their needs whether that means placing an order with SAAS or filing their application directly with the Department of Education.

    Business Details

    Location of This Business
    4741 Central St Ste 142, Kansas City, MO 64112-1533
    BBB File Opened:
    3/1/2013
    Years in Business:
    11
    Business Started:
    2/4/2013
    Business Incorporated:
    2/14/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Alon Avery, Dispute Resolution Specialist
    • Rebecca Worden, VP of Operations
    Contact Information

    Customer Contact

    • Alon Avery, Dispute Resolution Specialist

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.