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ComplaintsforLoan N Go
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Complaint Details
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Initial Complaint
08/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I keep getting calls from Loan n go. My brother got a loan and used my phone number as a reference without my knowledge or permission! I have told the people calling me to take my phone number off of their list. To this they replied that they couldn't. Never giving a reason. But gave me a website that I cannot get on to send a message to take my number off their list. Here are multiple numbers they call me from. ************ ******** ************************** ************Business response
08/24/2021
I am responding to the complaint ********** that we received from the Attorney General office.
Mr. *** ****** was used as a reference by his brother ****** ******. ****** ****** came into our facility and obtained a loan from us. We require four personal references on our application. The store manager has talked to *** ****** and explained to him how to get the calls to stop (email or mail) is requested. As of today, we still have not received a letter from *** ******. If *** ****** would send in the letter as informed, the calls will stop immediately.
**** ****** *** *** ****** *** ***** ******************** ** *************************
Loan N Go is not a third-party collection agency and follows all FDCPA regulations regarding first hand collections.
Should you have any further questions, please feel free to contact me. Sincerely,
****** ********** ******** *******Customer response
08/24/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.