ComplaintsforFlexpro Meals

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They will NOT let me out of my subscription. I have sent emails to their customer service, texted the number that they state is for texting their customer service. All I want to do is CANCEL and they make it IMPOSSIBLE. I JUST WANT OUT!!!

  

  Business response

  09/23/2024

  Hi ****, We sincerely apologize for the experience you had. Your feedback is of utmost importance to us, and we take it seriously. Rest assured, we are fully committed to addressing the concerns you've raised. We regret any frustration caused by our response times and the request for feedback. While we value understanding our customers' perspectives, we acknowledge the need for swift action when it comes to cancellations, we’re very sorry to let you down. Your subscription was already canceled last September 18, 2024, and you should also receive an email confirmation within the next 24-48 hours, sometimes this mail gets routed to your spam/junk folder. We're sorry to see you leave, but we respect your decision and assure you of immediate cancellation as requested. I'm also requesting a refund on your behalf, once it gets approved by our Accounting department, you should be able to receive your money back within 7-10 business days. If there's anything else we can do for you or if you ever want to give us another go, our door is always open. We wish you all the best!
  
  

  Customer response

  09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  First off I have a subscription with Flexpro Meals for Meals each week. On my subscription it says 179.00 a week However they charged me over $249 this week. Second they say cancel anytime on there website but the only way to cancel is to call the number they have and I have called 6 times in two days and it just says I am caller number 2 3 or 4 each time and if I stay on hold it just hangs up and I have also left a call back number that they haven't called me back yet. I have also left multiple emails to them. I expect a full refund from them and also my membership be canceled otherwise I am going to my lawyer

  Customer response

  09/18/2024

  They have reached out and issued a refund so I am satisfied 

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/28 I placed an order with them and tried to cancel the order right away but it was impossible to reach them. They didn't say my order implied a subscription would follow

  

  Business response

  09/13/2024

  Hi ***** Thank you for reaching out. We’ve received your request, and I want to let you know that we’ve already processed a refund request for your order. Please note that it will 5-7 business days upon approval of our Billing department. We're sorry for the inconvenience caused and appreciate your patience. If you have any further questions, feel free to contact us directly at ********************** or text at ************. We're happy to assist. Have a good day.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Friday, Sep 6, 2024, I received my first shipment. The box was left at the front door for approx 2 hours before it was brought in and opened. Upon arrival, the box was found drenched and falling apart. It appeared that all of the packaging inside melted and nearly every meal ordered was almost completely thawed out. The food still seemed recoverable, so I put them in the deep freezer and immediately after sampling the first meal, I attempted to cancel my subscription because of how poorly everything was packaged, the inadequacy of the meals (tiny meals with no more than 25grams of protein) and how bad the overall quality of the food was (stale texture with the aftertaste of freezer burn). After a total of 2 hours worth of waiting across multiple attempts, every call I attempted simply put me on hold then dropped the call after 20 minutes of waiting. There was no option to cancel my subscription on the website, the chat feature their bot kept referring me to was non-existent. Nobody answered the text messaging forum and no matter how many times I opted for a call-back, nobody ever called. At this point it was the weekend and I would have to try again on Monday. Monday morning I received a ping for a second charge made by FlexPro just past midnight the night before on a Sunday. I spent the entire day calling and again waiting on hold for approx 20 min until the call dropped (every time), sent multiple emails requesting a refund/cancellation and used a separate phone to opt for a call-back multiple times. Nothing worked. I have since contacted my credit card company to block FlexPro from taking any more of my money and dispute both charges. In the meantime, it’s been over 72 hours and still total silence from this company. Buyer beware.

  

  Business response

  09/11/2024

  Hi *******, We sincerely apologize for the inconvenience you've experienced and for the quality of service and meals you received. This is certainly not the experience we strive to provide. Your subscription was canceled yesterday, and we deeply regret the difficulties you faced in trying to reach us. You should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. We understand your frustration and are working to improve our communication channels. Please check your inbox or spam folder for confirmation of the cancellation, and rest assured, no further charges will be made. In terms of your disputed charges, we can confirm that your bank had already approved your requests. 
  Again, we're truly sorry for the trouble caused, and we appreciate your feedback. We wish you the best.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Flexpro has locked me into a subscription that I have tried multiple times to get out of. They only allow you to cancel your subscription through calling their help number but I have been stuck on hold for hours when attempting a call. Despite texting and emailing multiple people I cannot get anyone to respond to my plea to cancel my subscription. This seems extremely nefarious in how hard it is for customers to cancel and they are completely disingenuous on how easy it is to cancel. Cancel my subscription!!!

  

  Business response

  09/05/2024

  Hi ******, We sincerely apologize for the experience you had. Your feedback is of utmost importance to us, and we take it seriously. Rest assured, we are fully committed to addressing the concerns you've raised. We regret any frustration caused by our response times and the request for feedback. While we value understanding our customers' perspectives, we acknowledge the need for swift action when it comes to cancellations, we’re very sorry to let you down. Your subscription was already canceled yesterday, and you should also receive an email confirmation within the next 24-48 hours, sometimes this mail gets routed to your spam/junk folder. We're sorry to see you leave, but we respect your decision and assure you of immediate cancellation as requested. Should you have other questions, please feel free to reach out to us via email at ********************* OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day! We wish you all the best!
  
  

  Customer response

  09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I accepted an email offer to try new menu items for a discounted price. After trying the new menu items I decided these meals weren't for me as the sodium was too high for my taste. I was automatically signed up for a subscription and was suprised to see I couldn't just cancel online. I found it difficult to find any info on their website that easily addressed how to cancel my subscription. I emailed them stating I wanted to cancel my order and provided my name and subscription number. I'm on day 4 of back and forth with the company and still haven't received confirmation of the cancelation. I understand wanting to gather additional information and offering additional discount codes to try to get me to stay but it's getting ridiculous. If you force people into subscriptions you should provide an easy way for people to cancel. This behavior seems predatory. I've tried many meal delivery services and have never had this issue before.

  

  Business response

  09/03/2024

  Hi ******,
  Thank you for reaching out and sharing your concerns. We are truly sorry for the experience and inconvenience caused. Please be informed that upon checking on our end, we can confirm that your subscription was successfully canceled yesterday. Sometimes, the confirmation email may get routed to your spam or junk folder, so please check there within the next 24 hours if you haven't seen it yet.
  We apologize for any frustration this process has caused. Your feedback is valuable, and we'll work to make our cancellation process clearer and more straightforward.
  If you have any further questions or need additional assistance, please feel free to reach out.
  

  Customer response

  09/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  08/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently made a purchase from Flexpro Meals to begin a subscription food delivery service that would satisfy my dietary needs. Previously I had no issues with them and found dealing with them to be pretty honest and easy. My most recent purchase to restart my subscription cost 155 for the first purchase than it was slated to be 209 every 2 weeks after that. My order was supposed to ship the next day after purchasing it which was Aug 14th 2024. I contacted them on Aug 19th to check the status of my order. I was informed there was a "glitch" in the system that prevented my order from going thru. I have the transcript showing it was going to be corrected. As compensation they put in a 2nd order for free that was set to be shipped. When I asked how many shipments to expect I was told 2. The second order was set to ship that day which was Aug 19th. The delivery time is about a 48 hour period. I have not received either order and now I can not contact anyone on the website or in customer service. For the last 3 working days the online chat shows they are not available. They have since changed the price of my order from 155 to 0 and I have been informed by my financial institution no refund has been processed.

  

  Business response

  08/27/2024

  Hi *******, Thank you for reaching out here and for bringing this to our attention. 
  We are extremely sorry for the inconvenience and frustration you've encountered with your very first order. We wanted to let you know that your refund was processed yesterday and you should receive it back to your payment card within the day or two depending on your bank's acceptance times. We truly regret the issues with your order and the lack of communication on our end. Just to clarify, the $0.00 price means the order was fully credited or refunded and in your case, it was refunded. We are also attaching a proof of refund from our end. We appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help. 
  Best regards,

  

  Business response

  08/29/2024

  We are deeply sorry for the frustration and inconvenience we have caused you. There's no excuse for the issues you've experienced, and we sincerely apologize for the impact this has had on you, especially given your circumstances.
  Regarding your refund, please be assured that it has been processed on our end. However, it can take 1-7 business days for the refund to appear in your **** ending in ****, depending on your bank's processing time. We are attaching the refund receipt from our payment gateway as a proof that we refunded your cancelled order. We understand the severity of the situation and are committed to ensuring this is resolved. If there's anything more we can do to assist, please don't hesitate to reach out at [email protected]. We're here to make this right.
  Thank you for your patience and understanding.
  Sincerely,

  Customer response

  08/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ** *****

• Initial Complaint

  08/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been locked in an ongoing subscription with flexpromeals with no way of getting out. I have called their support number and have only been able to talk to a robot. I also emailed the support email and haven’t gotten a respose, it’s been 4 days and I don’t expect to be getting a response

  

  Business response

  08/26/2024

  Hi ***** We sincerely apologize for the inconvenience you've experienced while trying to cancel your subscription. We have gone ahead and canceled your subscription effective immediately. 
  After reviewing your account history, we did not find any previous cancellation requests from you. It's possible there was a technical issue or miscommunication, and we're sorry for any frustration this may have caused. Rest assured, we can confirm that your subscription was canceled now. You can also see this when you login to your account.
  Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Thanks again for being an awesome subscriber, we hate to see you go but we wish you all the best! Have an amazing day! 

  Best regards,

  Customer response

  08/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a one time deal of 21 meals for $4 each with no strings attached. Unfortunately I do not enjoy the meals because of the exorbitant sodium content. The company automatically put me on a subscription service which I do not agree to. I tried to take myself off of subscription service by calling them 3 times. Each time I called it said there would only be a one minute wait and each time it made me wait 15 - 20 minutes and then hung up on me. After reading several complaints online about this same problem with the business, it is clear to me that this is common the way they run their business in an unscrupulous way.

  

  Business response

  08/19/2024

  Hi *****, Thanks for bringing this to our attention.  We completely understand why this would be disappointing. We went ahead and canceled your subscription as requested and are also requesting a refund for the charge of $93.99. Once approved by the Accounting department, you should receive your money back within 7-10 business days. We sincerely apologize for the inconvenience and frustration this situation has caused. Your feedback is important, and we're taking steps to address these issues. If you have any other concerns or need further assistance, please don't hesitate to reach out. We wish you all the best.

• Initial Complaint

  08/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 6th 2024 I placed an order with FlexPro meals for a special they were running. FlexPro double charge my credi card. That same day after ordering, I learned I could not customize my order. I immediately contacted FlexPro to cancel all order. FlexPro cancelled one order but did not cancel the 2nd order. I was not aware there was a second order until I received a order shipment notification. The rep told me to keep the food because the items already shipped and a refund for the second order would be credited to my credit card. As of August 10th, my credit card has yet to be credited for the send order. Please issue an immediate refund for the second order.

  

  Business response

  08/13/2024

  Hi *****
  Thanks for bringing this to our attention. We sincerely apologize for the inconvenience this has caused. We want to let you know that we're currently requesting a refund for your second order, Order********. Once approved by our Accounting department, you should receive the payment back to your account within 7-10 business days. Should you have further questions, please email us directly at ***********************. Thank you for your patience, and we appreciate letting us to make things right. We wish you the best. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩