This letter is to address the way that Cable-Dahmer Cadillac in Kansas City does business. We purchased
a 2019 Cadillac XT4 from Cable-Dahmer Cadillac and were very dissatisfied with the service we received.
Here is a list of the reasons we were unhappy with the dealership. Cable Dahmer picked up the vehicle
from another dealership as to accommodate what options she wanted to have on her vehicle.
1) They charged us $750 for nitrogen, after saying we didn’t want it — dealer informed us it was
already on the vehicle, and we had to pay it. After doing some asking around about how we
could even tell that nitrogen is in the vehicles tires, we found out that there is a small green dot
put on the tire at the valve stem. My Wife’s vehicle did NOT have a green dot showing that
there was Nitrogen in the tires. We called the dealership and told them about this — AFTER
telling us the vehicle ALREADY had nitrogen in the tires. The dealership offered to go ahead and
put the nitrogen in the tires at this point — I told the dealership that they would refund my Wife
the $750 for the Nitrogen, and after arguing about it they finally relented and refunded my Wife
the $750. Dealing with nitrogen where I work, it probably doesn’t cost the dealership $10 for the
nitrogen they are purchasing from a gas distributor—but it would cost more in labor to drain the
air from the tires and replace the air with the nitrogen.
2) We made an appointment once the dealership had picked up her vehicle from another
dealership to come in and pick up/purchase the vehicle at a designated time. We got to the
dealership a few minutes before our pre-scheduled meeting time to pick up/purchase the
vehicle, as I had to work later that evening. We waited over 1 hour and 15 minutes after
checking in with the receptionist — salesman went by several times talking to other customers.
After close to 1 hour 20-30 minutes I got very loud and vocal on the showroom floor saying
what utter BS it was that we had an appointment an hour and a half ago, and nobody was there
to help us, and that if they didn’t get someone to help us immediately that we would be leaving
and that they would lose a sale due to some of the worst customer service I have ever seen at a
dealership in my lifetime. I personally work for **** ***** **, and I have probably bought
around 25-30 new vehicles in my lifetime, and my Dad retired from ** as well — so we know
what is to be expected when we purchase a vehicle.
3) When we went to the business office to do the paperwork to purchase the vehicle, they charged
my Wife a $199 administrative fee, which I said is wrong, as UAW employees are only supposed
to pay a $75 administrative (paperwork) fee. The sales manager said that everyone has to pay
the same fee — a BLATANT LIE!
4) Cable Dahmer Cadillac had picked up the vehicle from another dealership early in the week, and
had the vehicle on their lot for at least 3-4 days before our scheduled meeting for pick up/
purchase of the vehicle. When we went out to look at the vehicle there was a fairly major paint
defect on the rear bumper of the vehicle — the dealership took no initiative to check the vehicle
for anything wrong with the vehicle — so we had to make an appointment to bring a brand new
vehicle back for repairs before we even left the dealership.
I still have the paperwork showing the above mentioned fees that was charged to my Wife if anyone is
interested to see any of it.
After having the vehicle for a year or two, Cable Dahmer called my Wife over, and over, and over to try
to persuade her to buy or lease a new vehicle from them, AFTER she had asked them MULTIPLE times to
quit calling her, as when SHE was ready to purchase a new vehicle SHE would contact the dealership —
the calls never stopped, even after calling over and talking to a manager about having her name taken
off the call list.
Late 2022 my Wife decided she wanted to get another new vehicle, and after the bad experience she
had at Cable Dahmer Cadillac, she decided to go and purchase a new Ford Bronco Sport — she much
preferred the Cadillac over the ****, but we BOTH dreaded having to deal with Cable Dahmer Cadillac
again. IF I didn’t work for Ford Motor Co this could have possibly lost a customer to a foreign brand
simply due to piss poor customer service at the dealership. Myself I still work for **** ***** **, my Dad,
one of my Grandfathers, and an Uncle all retired from ** — seeing how competitive the auto industry is
for customers I find it very disturbing that a dealership like Cable Dahmer treats customers, that forces
customers like ourselves to go to another dealership/brand of another automaker to purchase a new
vehicle from as they are so dissatisfied with the customer service — which in turn loses market share to
other companies, and cost American jobs — SIMPLY DUE TO POOR CUSTOMER SERVIVE FROM THE
DEALER!!
My Wife got her new Ford Bronco approx. mid Jan 2023 — she drove it for less than a month, and was
not happy with the way the Bronco rode vs her Cadillac. I told her that according to the rules for a new
vehicle purchase with the employee discount she had to keep the vehicle 6 months before she can get
another one.
The six month time frame was over and my Wife said she wanted to sell the Bronco Sport and purchase
another Cadillac XT4 just like her last one. We talked about where she wanted to buy her new vehicle
from, and after looking on line, and realizing that there are only 2 Cadillac dealerships in the greater
Kansas City metro area, and Cable Dahmer is much closer and convenient than the other one (Van
Cadillac N KC) she decided to go back and talk to them on her way home from work one evening. They
found her a vehicle on their lot which she said she wanted to purchase, but there were a lot of “add
ons” on the sticker that the dealership put on the vehicle already, and they were pressuring her to buy a
vehicle that night before she left the dealership — thankfully she had the courage to stand up to the
dealer and told them that she had to have her Husband with her before she made a major purchase like
that. They give her a detailed list of what the prices were with the GM discount, and almost $3000 of
extra things that the dealership put on the car. Nitrogen $890, SWAT GPS recover $998, Paint/Interior
protection $998, and a $565 administrative (paperwork) fee. My wife had talked to a salesman named
***** ***** at the dealership.
Within 2-3 days of my Wife getting the paperwork from the dealership and showing me the charges that
they wanted to charge her, I decided to go to the dealership myself to talk to them. Her salesman ***** ***** was on vacation, so I asked to talk to a sales manager — ********* ***** came out on the
showroom floor and we had a 10-15 minute discussion at a table on the sales floor on the paper that the
dealership had gave her on the price of the vehicle and the add-ons. I told her that the $890 fee for
nitrogen was absolutely ridiculous, and that was about a 99% profit margin, and it wasn’t needed at
that, and that I deal with nitrogen at my job from time to time, and that the cost to put nitrogen in all 4
tires would probably cost MAYBE $10 for the nitrogen itself, plus the labor. Stephanie sat there with a
straight face and told me that she would cut the cost for the nitrogen in 34 and let me have it for her cost
of $445— which she BLATANTLY LIED STRAIGHT TO MY FACE. I also told her that for a GM employee
discount it is in the contract between the UAW and the automakers, when an employee of family/friend
purchase a car that the dealership is only allowed to charge a $75 administrative (paperwork) fee.
AGAIN, Stephanie told me that everyone who purchases a new vehicle, no matter who is purchasing it,
is REQUIRED by Missouri State law to be charged the $565 fee — ANOTHER BLATANT LIE she told me
sitting face to face!
I went home knowing that we would NOT be purchasing a new vehicle from Cable Dahmer Cadillac due
to being lied to, and the extra “add-ons” that the dealership had put on the vehicle that was not being
requested by the customer, and being FORCED to purchase if you want to buy from them. AGAIN — very
poor customer service. I have no problem with a dealer selling these “add on” items, and leaving it up to
the customer if they want to purchase them or not but NOT being FORCED to buy them by the
dealership!! A great way to lose customers to another dealership / manufacturer!!!
I went home and called *** ******** in North Kansas City, and asked if they offer the GM Employee
discount, and they said yes. I asked them as well what they charge for the administrative (paperwork)
fee. They also said they charge the $565 charge — I told them about for GM employees & those who get
the GM discount they are only supposed to pay the $75 fee — *** ******** also would not budge on the
fee of $565.
I went on line and searched at dealerships within a 500 mile radius of Kansas City for a Cadillac XT4 like
my Wife wants — I found maybe 10 of them, and printed out the window sticker for each one, and wrote
down where they are located. She picked out one from the suburbs of St Louis, MO in the town of
Ballwin at **** ********. I called to confirm that they had the vehicle still on their lot (yes), if they
offered the GM Employee discount (yes), it was a new vehicle — not a demo (yes), if they offered the $75
administrative (paperwork) fee (yes), and that if there was any add-ons, and they told me that they only
add on items when the customer request them at the time of the purchase.
I told them that if they would offer all of those items we had just discussed, and that if they would hold
the vehicle until either that coming weekend, or possibly the next weekend at the latest — as we had to
get the funds from selling my Wife’s Bronco to a local used car dealership — that we had a deal. They
said absolutely no problem, to just let them know a day or two before we make the drive from Kansas
City to St Louis so they could have the car cleaned up and ready to go when we got there. Also asked to
dealership to verify that there was no manufacturer defects BEFORE we arrived — they were happy to do
so at our request.
We got the money from my Wife’s Bronco and were able to come that weekend to pick up her new
Cadillac that weekend. Was met at **** Cadillac at the dealership and offered to use the restroom, and
something to drink BEFORE we ever started to do any of the paperwork, as they knew we had been on a
3 !4 hour car ride to get to their dealership. EVERYONE at **** was absolutely a professional to deal with,
and great customer service!! Before signing final paperwork, we talked to a guy offering the “add-ons”
to the vehicle - each one was explained, and we did NOT feel pressured to buy any of the items, they
were there ONLY if the customer wants them the salesman explained — this is how a dealership SHOULD
DO!! NOT force things on a customer— OFFER THEM — NOT FORCE THEM!! My Wife wanted floor mats,
which he was able to get for her, and that was the only thing that was added to the invoice of the
vehicle when we bought it.
Maybe 10 minutes before we arrived at **** Cadillac in St Louis, Cable Dahmer called and wanted to
know when we would be back over so my Wife could purchase the vehicle. We told the salesman that
we were less than 10 minutes from **** Cadillac on a deal that we had made over the phone — he had
the nerve to ask us to come back to the Cable Dahmer to work out a deal with them after they had lied
to us, and trying to price gouge us — told them also that they had been caught telling us BLANANT LIES
straight to our faces, and in doing these actions that they had lost a sale of a new vehicle. I only wonder
how many other customers that Cable Dahmer has lost due to piss poor customer service, lying to
customers, and trying to price gouge their customers.
If my Wife decides to purchase another Cadillac in the next 3-4 years before we retire and move out of
state, we will definitely be driving back to **** Cadillac because of the great customer service, and not
trying to price gouge the customer, and being honest and up front. Great dealership to deal with, and
would recommend to anyone to do business with.
~*** ***** ************* **** ************ *** * * *** ******** ***** *** **** ****** * **** ** ********** ****** * **** ******* ** ***** ** **** ************
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