1 Customer Reviews
Review from Anthony S.
1 star08/03/2024
These guys embody the typical used car stereotype........stay clear. We purchased a used 2016 Toyota Camry Hybrid XLE from Reed in late December 2023. I discovered two significant issues with the car after driving it off the lot. The first being that we could only fill the fuel tank at approximately 1/2 speed or the pump would shut off and the 2nd being that the fuel mileage was very low vs what Toyota advertises and vs what I experienced on my 2015 Toyota Camry Hybrid. I did some troubleshooting on my own and communicated with Reed regarding the issues and they did nothing about either issue. They essentially ignored me. I had to resolve the issues on my own at a cost of approximately $2,000. Also, they play the typical game of adding on extra costs during the sales process such as Nitrogen filled tires. You can take your chances with a private sale and get similar results. You can expect the typical domestic used car experience with these guys. They add no value. Fred Anthony was my salesman. I don't remember the used sales manager. Behavior like this starts at the top so don't expect anything different today.
Reed Buick GMC, Inc. Response
08/05/2024
Mr. S*****, We appreciate your feedback and regret to hear of your experience. We would like an opportunity to learn more about the situation in an attempt to improve our customer experience. Please reach out to us at 816-436-6300 at your earliest convenience. Thank you, Marshall B******* General Manager
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