Business ProfileforDigital Supply USA

BBB files indicate that this business has a pattern of complaints concerning several issues:   

1. Advertising out-of-stock items on their website
2. Altering negative customer reviews and posting them as five-star reviews
3. Forcing customers to pay shipping and/or restocking fees when the wrong items were shipped
4. Not including assembly instructions with items
5. Selling defective items
6. Selling low-quality items
7. Waiting until the refund period passes before responding to complaints

A customer reported paying $300 for an item and paying for expedited shipping, only to be told the item was out-of-stock. She e-mailed the company for months and was told the item would soon be in stock. The item was still advertised on their website during this time. After five months had passed, she e-mailed the company and expressed her displeasure. She received a reply that said the item was in stock but the company was cancelling her order because she had threatened the company. Another customer reported receiving the wrong order, and when they returned the incorrect order, they were charged for shipping and they were charged a 25% restocking fee. Another customer also reported receiving the wrong item, and when he contacted the company, he received no response. He wrote a bad review on their website but when he checked it, his review had been posted as a five-star review. Another customer reported returning an item he had bought, and though he e-mailed the company for weeks, he received no response. The company responded over a month later and said the customer was not eligible for a refund--the 30-day refund period had passed. Another customer reported buying an item that was defective. When they contacted the company about getting a replacement item, they were informed that if a company technician found the item defective, the company would refund 75% of the item's cost. They were also informed that few tested items are found defective. The company suggested the customer buy the item from them again. 

The BBB forwarded each of the 44 complaints to the business, but the business did not respond to any of them. However, the business did respond to the BBB's request for a written response outlining how the business would prevent similar complaints from occurring the future.